The regency looked okay from the outside but once you enter its like a old dungeon. One of the staff member was extremely polite and customer friendly, but the others made false promises. For example, we called for an iron and it took two days to get to our room, they provided no wash cloth we had to walk to Walgreens and buy some, on top of that the hotel only had two towels per room. The state of the hallways, rooms and what they call a pool was dispicable. The only mentionable thing about staying there was that they allowed you to use the Wyndham pool (magnificent). The hotel room stunk the carpet and bathroom was filthy they had to move us to a different room which was not much better because the toilet overflowed. I would not stay there again it makes more sense to stay at a reputed hotel for an extra buck and a peace of mind.

The last reviewer got it right, however was too kind. We got a good deal on Hotwire as well thinking one night at a two star hotel couldn't be that bad. Rundown hotel, with very marginal appointments, bed and bathrooms. Would not stay there again.

I stayed at the Regency for 1 night recently. I admit that I got a good deal on Hotwire, but this time I lowered my standards and took a lesser quality, 2 star, hotel thinking, "It's only for 1 night, it can't be too bad." I was right. For 1 night only, it wasn't horrible, but I would not recommend staying there for a vacation, unless you don't mind rooms that open to the outside, very old bathrooms with condensation dripping from the ceiling and carpet scary to walk on with bare feet. The building is in the shape of a "T" and there is a hallway across the front of the building, but it's open at one end and rooms down the side open to the outside. I could easily hear the group of kids in the room next door until late. The lobby is barren. Even if both elevators are working, expect to wait a long time because they are terribly slow. If you're like me, and look for good rates on Priceline and Hotwire and don't really care which hotel it is, as long as it's nice, then stick with the 3 stars and up hotels in San Juan.

My friend and I stayed at the Regency hotel earlier this month and were very pleased with the accommodations. We have had the experience in the past of getting a shabby room because we paid less, but the Regency exceeded our expectations. Our room was large and very clean. The hotel staff are extremely helpful. Do not job the hotel by the lack of decor in the hallways. I honestly don't understand the complaints in some of these reviews. We saw no problems. If you want the Hilton, stay at the Hilton. If you want a nice hotel for a lot less money, stay at the Regency. We used the pool and it is very nice. I would definitely stay there again.