We booked 2 rooms for 1 night to allow us to do some sightseeing in Old San Juan before going to the Wyndham Rio Mar for the remainder of our trip. On arrival, we knew we had made a mistake (thank goodness it was only for 1 night). The lobby was in disrepair and the had bed sheets hanging from the ceiling covering the entry to the closed mezzanine.

The elevators were slow, the hallways were damp and musty. The rooms were dated, in disrepair, and were also damp and musty. Mold in the bathrooms. Each room had one towel and no washcloths in the bathroom. I went to the front desk and was told that they had no washcloths in the whole hotel!

Priceline had this hotel rated at 3 stars. Won't go back and won't use priceline again. Had much better luck with hotwire.

This hotel was the worst hotel I have ever stayed at in my life -- including cheap hostels. I booked it through Priceline as a 3-star hotel, but it is not even a 1-star. Please look at my pictures to corroborate my story.

When we arrived, the hotel seemed nice from the outside. When we checked in, we were told we were on the 4th floor, but the elevator was not working. We had to schlep all of our suitcases up the stairs with no offer of help.

We got to the room and were immediately disappointed, but not totally disgusted. All of the fixtures were completed rusted over, including the towel-holder in the bathroom (shower) where our towels (all 2 of them!) were hanging. All of the lamp shades were BURNT. My bedspread had rips and tears all over it. My travel companion pulled back her bedspread to find BLOOD STAINS on it (refer to pics).

We left the hotel for the day and came back that evening to the most disgusting room ever.

I walked in and noticed that the mirror was wet. I mentioned it to my friend, wondering if the maid had forgotten to wipe it down after spraying it. My friend realized that it seemed to be covered in a dew. She went to pick up a travel guide from the bed, and it was damp. Then I picked up a sweater I had left in the room -- it was also damp. The furniture in the room was wet (refer to pics), the bed was wet, the mirror was wet, all the clothing we had hung up was wet, and the walls were wet (refer to pics).

We look up, and there is disgusting black mildew COVERING the ceiling. The air in the room was so thick and humid you could barely breathe after a few minutes.

We went to the front desk, who refused to refund us our money so we could change hotels, and were switched to another room on the 8th floor.

We get in the new room and can breathe, thankfully. However, there is no LOCK on the door (refer to pics)! We pull back our beds and are in for new surprises. My bed has a blanket but no top sheet. My friend's bed has a top sheet but no blanket! Also, the fixtures were still rusted, there was hair in the bathtub, and the lampshades were burned. The drapes were covered in mildew (refer to pics).

We suck it up and go to sleep, knowing we will be switching to another hotel the next day no matter what. When we wake up, we found hundreds of ANTS all over the dresser in the room, where they had left us complimentary cookies. How do ants travel up 80 feet to the 8th floor?!

Also, please refer to pics to view the carpeting in the hallways.

THIS HOTEL IS A HEALTH HAZARD. DO NOT STAY HERE. IF YOU HAVE BOOKED THROUGH PRICELINE, CALL IMMEDIATELY AND COMPLAIN.

Nice looking room but after awhile the blue lights were just blinding
..good thing you can turn that off. The elevators were a nightmare
..long waits and seemed to be under constant maintenance. Hallways were hot and humid. Very thin walls. Halls were quite noisy in the late hours of the nights. Meals at the hotel were extremely overpriced. You're better off eating elsewhere. Great location to the
beach. The swimming pool was under repair the entire time we were there, but it wasn't anything special anyway.

I would not stay here again, particularly for the price we paid which included a 9% 'Hotel Service Charge' above and beyond the 9% gov't tax and $5pp/night municipal fee. When we asked about the Hotel Service Charge we were told it was another tax. In that situation we figured, what can we do? I took a look at the Holiday Inn Express website and their San Juan hotel right down the street (also in Condado) does not have this service fee. We took a look at the HI Express while we were in town and the pool is smaller than the SJB's, but that seemed to be the only drawback. And the SJB's pool got cloudier by the day, as they seemed to not be caring for it at all.

We had to switch rooms after the 1st night because our TV didn't work and you couldn't adjust the temperature on the bathroom faucet. Our new room was only marginally better. And there was one day we came back to no room cleaning after being out of the room the entire day (9-5). At that point we just asked for clean towels for our shower when they offered to clean it for us then.

The only food available in the hotel was a continental breakfast for a ridiculous $7+tax. The spread wasn't impressive from the looks of it and I could just grab a better breakfast from a local place for much cheaper.

All in all, if I went to San Juan again I would NOT stay at the San Juan Beach. I feel it was way overpriced for the service/amenities.