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“Please Dont Stay in that Rat Hole!!!!” 1 of 5 stars
Review of San Juan Beach Hotel

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San Juan Beach Hotel
2.5 of 5 Hotel   |   1045 Ashford Avenue, San Juan 00907, Puerto Rico   |  
Hotel amenities
Ranked #46 of 47 Hotels in San Juan
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Please Dont Stay in that Rat Hole!!!!”
1 of 5 stars Reviewed January 15, 2012 via mobile

Horrible service, we came early to chek in and we finally arive the room at 4 pm. In there we find that the air conditioner does not work,  a dirty bathroom and that the internet service and the room phone to call the reception also are unable to use. Terrible Experience!!!

  • Stayed January 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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392 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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English first
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 9, 2012

My wife and I go to Puerto Rico every year. For 2011/2012 Christmas & New Years holiday we decided to make it special. We wanted to spend it on the island. We had stayed at the San Juan Beach several years ago when they were under renovations. We took that into consideration and put up with the inconveniences, it was a good stay. So we looked at the web site for 2011 and saw what appeared to be new pictures of completed renovations, and booked a 10 day stay. WOW!! What a shock we got when we arrive to find that the owner(s), shifted the emphasis from customer service to greed. The lobby was beautifully redone although simple. A restaurant El Perurrican) had been added, but you must be into strictly seafood (Not much diversity). The free breakfast that was served during our last stay was done away with. We assumed too make way for much better accommodations. WRONG! When we entered the room what a shock we got to find that it smelled musty, was very dirty and with stained carpets. The bathroom was full of mold, mildew, and rust. All the bathroom fixtures had mold, mildew and rust. The window shades were broken so you had to take them down and roll them by hand. The air conditioner (although it worked) sounded like a freight train all night, so we convinced ourselves that it was the sound of the ocean in our room so that we could sleep. We did have an ocean view room (which we payed extra for) We could not get room service to leave us clean towels, and the sheets were not changed. Only the bed was remade again and again for 10 days with the same sheets. I believe we had bedbugs, because we were itching all night an in the morning we both had bites all over our bodies. (we marked the sheets, to make sure). No coffee machine, NO blow dryer although the blow dryer plate was attached to the wall. On the third day we took a ride on the elevator, and were joined by 4 housekeepers. I am Puerto Rican and speak the language my wife is Irish/Italian and only understands it a little bit. Well these 4 housekeepers were discussing in Spanish, how pissed (Encojona) they were that, tourist would not leave the hotel until noon or after, thus causing them to be delayed in their duties. And that they could not find a room on a higher floor where they could watch TV and rest. At check out they attempted to charge us for 10 days of valet parking at $18 a day knowing full well that we only used the valet parking for 7 days, the valets were very good and pleasant . When we did try to launch a complaint the only person we could find did not appear to care about our problems. One employ did tell us that the new management did not appear interested in pleasing the customers only profit. NEVER AGAIN!! Beautiful Condado area, but book at your own risk.

Room Tip: There are no good rooms
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  • Stayed December 2011, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 8, 2012

The lobby and restaurant are beautiful! The front desk personnel were very nice! Then we got out of the elevator and the nice ends! The halls are dirty and smell, but not near as bad as our room! It was dirty, wet and humid, and there was mold everywhere! They just painted over it. The bathroom was gross! There was no fridge and it smelled bad!! Also there is no swimming allowed on the beach! You have to walk down to the public beach a few blocks away to swim! Also if you go to Puerto Rico figure out the busses- get a route list because the cabs are crazy expensive!! The bus cost $0.75, they are air conditioned and relatively clean! I definitely reccommend the restaurant! The food is great the service was very nice and the view of the ocean is amazing! It is rather pricey but the food all over San Juan was pricey, so if you are going to spend the money anyway, you might as well really enjoy the food!!

Room Tip: call another hotel
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  • Stayed January 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 6, 2012

We have visited Puerto Rico for the past 11 years. The past year we decided to stay elsewhere due to the lobby of the San Juan Beach Hotel being remodeled. We figured that since the lobby was redone, the rooms would have been updated also. Not so. When we arrived at our beach front hotel room, we were very disappointed to find that the rooms did not even compare to a 1 - 2 star hotel room. The lobby was redone to lure in the unsuspected tourists into thinking that the rest of the hotel would be as elegant. The room had furniture from about 15 years ago, the sheets on the bed were not changed until we called to request them after 4 days. We placed a mark on the sheets to see how long it would take them to change the linens. We started itching after the first night only to find that there were bed bugs. The bathroom was disgusting, tub stained, towels not picked up unless we requested clean ones to be delivered. The air conditioner kept us up all night for the 10 nights that we were there. We complained about the noise it was making and were told that all the units were the same. Unbelievable. When going out for the day, we also placed our bags in a certain position where as if they were moved or tampered with, we would know. Yes, they were gone through. Needless to say, we were so frustrated that we decided to stay with family for most of our visit. The beach was not a beach at all. Walk down to what they call a beach and you will find nothing but rocks everywhere. Not a space big enough to place a chair or towel. You are not allowed to lay on their beach. Disaster area. Wasting money on this horrible hotel. Please, if you are looking for an economical hotel, do not pick this one. You will not only be disappointed, but shafted out of your hard earned money We took plenty of pictures of the room in case we are not believed.

  • Stayed December 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed January 5, 2012

This hotel looked really nice on the website and the lobby was really pretty. The room was horrible! The ceiling was rotting by the window, there were bugs in the bathroom, the beds were disgusting! I slept on top of the comforter... I would not advise this hote unless your totally desperate. For $130, you can do better!

Room Tip: I stayed at the holiday inn express on the last day and it was much better!
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  • Stayed December 2011, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 1, 2012

The hotel is basic: no refrigerator, no hair dryer, no safe, no towel bar, stained old carpet, small fuzzy TV with few channels (no MSNBC--only Fox and CNN - by satellite; a few Spanish-language channels, USA and TNT). We paid a small discount; without the discount, it would not be worth it.
There seems to be a snafu in housekeeping organization; we would not want to blame any individual housekeeper when procedures may be unclear; our room was not cleaned automatically every day, and we stayed without bathmat/small towel for a day.
New toiletries are set out almost every time the room is done--nice "Tarocco" orange-scented products.
Internet access is almost nonexistent, except at the pool.
The hotel has a small pool area by the sea--it is pleasant and quiet, sunny until afternoon, with a view of the ocean. The seats are not always set out in the morning, you may have to carry one yourself. You can borrow a towel at the front desk, but nobody tells you this.
The staff is gracious, but sometimes on the defensive.
The restaurant in the hotel, Perurrican, is excellent. It does not belong to the hotel.

Room Tip: The choice is between the lagoon view (on the street) and ocean view, slightly more expensive.
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  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan, Puerto Rico
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 22, 2011

My husband and I stayed at the SJ Beach hotel 5 years ago, it was the economical traveler's dream. We thought we would return for our anniversary and a trip down memory lane. Only the SJ beach hotel's room quality has taken a drastic nose dive. We were given 3 different rooms, after complaints about broken toilets, no lights, non working phones, non working shower, stained sheets, dirty bathrooms and paint fumes (from the nighttime maintenance). Each room we were given was in worse condition, only the room rate stayed the same. After returning to the front desk for the 4th time, we checked out after 1hr. and demanded a refund and refused to accept the 4th room offer. The tragic part is the staff seemed unsurprised about the fact that basic amenities such as bathrooms and lights were in non working order in all of the rooms we were given. We are frequent visitors to Puerto Rico and have stayed in many places, there are too many other options to spend your money elsewhere for a decent clean, safe stay in the same location. Run don't walk away from this hotel!! The only thing that will upset you more from staying at this property is to have paid hard earned money to do so.

Room Tip: there isn't one this hotel is in very bad shape, they have only renovated the lobby and exterior...
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  • Stayed December 2011, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about San Juan Beach Hotel

Address: 1045 Ashford Avenue, San Juan 00907, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #46 of 47 Hotels in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — San Juan Beach Hotel 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
Ten-story Beachfront Hotel located in The Condado Area and all rooms have a view of the majestic Atlantic Ocean or the romantic Condado Lagoon. The hotel has an intimate setting with friendly staff ready to serve our guests. Here, each guest is an additional member of the family. We are located only minutes from the island’s "Golden Mile" in Hato Rey; the Caribbean’s largest shopping mall, Plaza Las Americas; and the Historic District of Old San Juan. In our area, you can walk to the finest restaurants, casinos, and high end boutiques. ... more   less 
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