I stayed at the San Juan Beach Hotel from August 30th through September 4th and it was definitely an experience. One of the first things we (me, my aunt and two of our friends) noticed is that there were certain things required of us that weren't stated on Expedia during the booking process. We rented a car and we weren't told until be got to the hotel that there is a $17 dollar a day charge for valet service. This really isn't bad compared to the cost of taking a taxi ride but if we were told this up front we would have at least expected it. Also, during check in we were told that they needed credit cards for both rooms in case we used room service or went to the bar. Again, this really isn't a problem and I understand hotels do this often (especially when you pay for your trip up front) but this information was not stated up front during the booking process. When we asked the front desk people to explain the need for the credit card numbers they weren't the friendliest. It took another worker to come to our assistance and explain in detail the need for the credit cards (which weren't charged).

I have never been to Puerto Rico and as a first time tourist I had a couple of places in mind that I wanted to visit. The hotel did provide a little information about these places but they had pre packed tours they recommended that cost between $50 and $150 dollars. Luckily, we heard another hotel guest complaining about her tour (which she didn't finish) and decided to look into other ativities of our own. The Bacardi tour, which they priced at around $50 each, only cost us about $25 dollars total. This includes the parking garage fee, the fee for the ferry and the cab ride too and from the plant (which was a great experience).

The hotel also had certain restaurants they recommended. The first night we went to one of the right down the road from the hotel, the food was okay but if you want to impress your guest, you have to do better. The second night we went to another recommended hotel, which ended up being a horrible experience! Finally, on the third day we decided to go on the internet (it is free for all hotel guest) and find attractions and restaurants on our own.

The hotel was not the cleanist but I expected this due to reviews I read before my trip. We didn't spend much time in our room anyway so that wasn't one of my concerns. The main advise I want to share is do your own research, rent a car and get directions from the internet (not the locals)! Enjoy your trip!

We had a stopover in San Juan overnight before returning home. The hotel was listed as close to the airport, it is 10 minutes away. The room was bug infested, the a/c did not work, and the sheets on the bed were old and did not fit. We changed rooms and still were not satisfied. Plus there's lots of construction around the hotel.Cannot think of anything postive about the hotel except the price.

I will try to keep an open mind when writing this review, as it is easy to pick out only the bad points when telling about things. I arrived at the San Juan Beach hotel 8/31/07 and was given a lagoon view smoking room. (I had requested a ocean view non-smoking) I contacted the front desk and was immediately swapped into the proper room. The walls and floor was damp, but being fair it seems almost impossible that they wouldn't be because of the fact that they are between the bay and the ocean. The floors were dirty...no excuse for that...there hasn't been a vaccuum in room 703 in quite some time (maybe months) so the sand just sticks to your clean feet. The bathroom wasn't swept the entire time we were there...I know this because I actually circuled (in pencil) the large dirt pieces on the floor to see if the maid would notice (She did not). The windows were filthy! There was no excuse for how dirty the windows were because having an ocean view it would be nice to see the ocean! My husband attempted to raise the window and the glass and frame literally came out of the track and fell into his hands. (Luckily he got it back in track and left it be.) The elevators are slow, but they get the job done. We had free continental breakfast everyday, expect for the day that someone took the key home with them and there was no breakfast. (I didn't ask what key, I was afraid I didn't want to know.) If you aren't expecting anything grand then you'll be fine...but I do prefer clean accomodations. I honestly feel that with a better housekeeping staff this hotel would be okay. Sure the hotel could use a bit of time from the local handy man...but the main problem is the dirt. I guess I'd rather stay in a clean motel 6 than to stay in a dirty 4 star hotel.

This was a horrible experience. I am a travel agent, and I

would not reccomend this hotel to an enemy. When I arrived

and recieved my room, I was so disgusted. I called room service

and requested a newely renovated room. Once I entered the

newely renovated room I became more disgusted. I really didnt

see a difference between the two rooms. I immediately got the

hell out of there. This hotel should be rated as a motel, with no

stars. I would suggest the RADISSON AMBASSORDOR any

time. The overall experience for san juan beach hotel is a lie.