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“All hotels should be run like this” 5 of 5 stars
Review of Doubletree by Hilton San Juan

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Doubletree by Hilton San Juan
4.0 of 5 Hotel   |   105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico   |  
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Hotel website
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Hotel amenities
Special Offer
My Puerto Rico Experience
Ranked #8 of 46 Hotels in San Juan
Certificate of Excellence 2014
Washington DC, District of Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“All hotels should be run like this”
5 of 5 stars Reviewed January 29, 2011

The staff of this hotel should be sent to train staff at other hotels. Easily, the best run hotel I have ever stayed at. Didn't realize how much difference the quality and attitude of staff make in the comfort of a hotel stay. We chose it because it does not have a casino, we detest casinos, and because of the Trip Advisor recommendation. It is a good three blocks from the beach, but we were content at the pool, which is beautifully designed, reflecting Puerto Rico rock and flora. Lovely, clean, comfortable hotel (rooms a little small if you are using two beds) but, most of all, it is the helpfulness of the staff, who will go to any lengths to make your stay enjoyable. Well done, Doubletree, San Juan!!

  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,838 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Johnston, Rhode Island
1 review
5 of 5 stars Reviewed January 27, 2011

Hotel was beutiful and clean staff extra helpfull with me oh boy i wanna go back soon this place is really relaxing and homie love the pool fell in love with the bathrooms i give this hotel 100 points.

  • Stayed December 2010, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Salt Lake City, Utah
Senior Contributor
21 reviews 21 reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 25, 2011

The Doubletree is very well located. There are bus stops right in front of the hotel, so we could go to Isla Verde and Old San Juan paying just 75 cents. The market across the street is really handy. The hotel itself is very clean and the bed very comfortable. The staff very nice. We would stay there again for sure. The hotel offers partnership with other two hotels, one in Condado and one in Isla Verde and we were able to use their beach and pool facilities. We stayed there before and after our Cruise and we were very pleased.

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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DoubletreeSanJuan, Guest Relations Manager at Doubletree by Hilton San Juan, responded to this review, January 29, 2011
Hola Bebel,
Thank you for your positive feedback. I am happy you had the opportunity of using our Beach Club with access to our beach front sister properties. The beautiful Ocean Park beach and the Museum of Modern Art are only 5 minutes walk from the hotel, and with bus stops at the hotel it is easy to access Old San Juan.
I look forward to welcoming you back soon. Please feel free to contact me at bo.bramsen@hilton.com if I can be of any assistance in the future.
Always at your service,

Bo Bramsen
Operations Manager
bo.bramsen@hilton.com
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Victoria
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 25, 2011

Stayed two nights at this hotel prior to Caribbean cruise. Staff were very helpful/accommodating, rooms clean and comfortable. Two blocks walk to beach, large modern food store nearby for snacks, beer, etc. Lovely pool, spa, exercise room. Best rooms are those at the ground level, garden and poolside. These rooms offer sliding door access to individual patios and steps to the pool. They are also very quiet given the downtown location. Check to see if you can use pool and facilities on cruise return if you've got a long wait til your outbound flight. Good experience, we'll be back.

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kentucky
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 22, 2011

make this your overnight or after cruise hotel. Staff is super courteous, rooms are spacious and well appointed, and the pool area is a lovely retreat from the busle of San Juan. A supermarket is conviently located right across the street for last minute needs. A direct bus line to Old San Juan is just across the street. Well Located between airport and the old city.

  • Stayed January 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Beaumont, CA
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 22, 2011

I believe I have stayed at this hotel at least four times in the last 3 years and I must say the Doubletree on Ave De Diego in San Juan continues to improve. In addition to a remodel of the rooms and improved gym facilities they have, since my last visit, added a nice breakfast buffet with scrambled eggs, hard-boiled eggs, sausage, potatoes, oatmeal, assorted breads (quesitos and sliced bread for toasting). This is very convenient for the busy traveler who needs to get breakfast in and get out. The reception staff, many of whom I recognized from my many stays, continue to provide professional and courteous service and the housekeeping folks kept me supplied with everything I needed. The USA Today paper was a treat in the morning (free). The mini-market by the reception desk has a nice supply of treats and eats and some great coffee. I had a sandwich from there when I was in a hurry one day and, while a bit expensive, it fit the bill. Even the wi-fi in my room seemed faster this time, perhaps because I was in a different room. Congrats to the Doubletree's management and staff for making my choice for business hotels in San Juan a no-brainer. Well done!

  • Stayed January 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, January 26, 2011
Saludos,

I wanted to thank you for being a loyal repeat guest of ours and for your positive comments. Since your previous visit we have double our Wi-Fi bandwidth and added four more Wi-Fi antennas. We did this in an effort to ensure that we provide the best internet connection available for any hotel in San Juan. I can assure you that we will continue to improve our hotel, based on our guest’s feedback and comfort. We are honor to state that as a result of this, the Doubletree San Juan is currently ranked by Hilton as one of the top ten Doubletree hotels in the world. We are truly grateful and if I should be of any assistance to you in any way, please do not hesitate to contact me at yodil.caban@hilton.com. Thank you once again for your support and loyalty!!

Always at your service,

Yodil Caban
General Manager
yodil.caban@hilton.com
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vancouver
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 22, 2011

This hotel is not bad if you are staying for a short while. The rooms themselves are quite nice, as are the washrooms. The elevators are a bit scary/slow.
Nice lobby and decor but next time I'm in PR I think I'll stay somewhere in Old San Juan because that's where all the action is.

The best part of the hotel had to be the free wifi.

  • Stayed December 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in San Juan
#3 Business Hotel in San Juan
#3 Spa Hotel in San Juan
#4 Family Hotel in San Juan
#4 Best Value Hotel in San Juan
#5 Luxury Hotel in San Juan
#6 Romantic Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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