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“Tropical heaven in down town San Juan, PR” 5 of 5 stars
Review of Doubletree by Hilton San Juan

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Doubletree by Hilton San Juan
4.0 of 5 Hotel   |   105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico   |  
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Hotel website
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Hotel amenities
Special Offer
My Puerto Rico Experience
Ranked #8 of 46 Hotels in San Juan
Certificate of Excellence 2014
Durham, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Tropical heaven in down town San Juan, PR”
5 of 5 stars Reviewed June 12, 2010

My boyfriend and I loved the stay at this hotel. We stayed there for two nights while we snorkeled in Fajardo and visited El Yunque. We stay in different hotels quite frequently since my boyfriend travels a lot for conferences. This one was definitely one of the best for the price.

Pros:
Ultra modern appearance with nice touch of tropical presentation (pleasing to the eyes).
Very down to earth and relaxing atmosphere.
Super friendly and professional staffs. Proficient (if not native) English speakers.
Well thought-out room organization and convenience. i.e. microwave and fridge.
Moderately quiet air conditioning system with digital thermostat (worked perfectly for us).
Upscale bathroom with spacious shower compartment with glass door.
Neutrogena sandries.
Moderately firm matress, plush (nicely thick) comforter, and fluffy pillows. (We slept very well)
Two layers of window coverings, one is thick (sort of black out like....) and the other is thin.
Good WiFi in a room.
Flat screen TV with English channels.
Marvelous swimming pool with water falls, hot tub, and ample reclining chairs in a beautifully landscaped yard.
Three PCs (free to guests) with a printer.
Well equipped gym (We did not use it).
Parking: two options. Valet or self. Self one is right around the corner. About $16 per day with a room number. (hourly charge without a room number).
24hr supermarket right across the street. Deli was ok. They have sandwiches, sushi, and everything else....
An Asian restaurant called "Silk" was so good. It's right around the corner from the entrance. Tuna tataki, summer rolls, and sushi were of excellent quality (I am from Japan, and I think I know good Asian food).
Safe environment around the hotel. Just don't go too far on Loiza st.

Cons:
Water slowly runs beyond the shower door.
It takes about 5 mins walk to get to the beach.
Everything else was good....

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,844 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (280)
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English first
Boston, MA
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 9, 2010

Stayed here overnight to check out Old San Juan before heading to other spots on the island. This hotel was very clean and secure, great service from friendly staff. Nice pool area and fitness center, breakfast in the a.m. was very good. Lobby bar closed a little early, we went at 10:30pm and they already had last call. Would definitely stay here again.

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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DoubltreeSanJuan, Manager at Doubletree by Hilton San Juan, responded to this review, June 11, 2010
Saludos Tripadvisor user,

Thank you for your wonderful comments of our hotel in your review. I am glad to know you were satisfied with our services. I will definitely pass on this information to our staff and coworkers. I hope you enjoyed your visit to Old San Juan and the rest of our island. Puerto Rico has so much to offer. If on your stay with us you should need ideas on what to do or where to go, please contact me at jose.cepero@hilton.com. Antonio, which is our human version of Google, our Guest Services and I can recommend plenty of exciting places to visit and enjoy.

Always at your service,

Jose Cepero
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed June 7, 2010

We usually stay in Hilton, Marriott, or Fairmont resort/hotels for vacations, and stay at Fairfield or Doubletree for shorter stays when visiting friends/family. We decided to try out this Doubletree because of the great reviews and great price, and we weren't disappointed. We stayed there for 6 nights and had a great room with king size bed and a balcony to the pool. Upon checking in, we were greeted with smiles and delicious chocolate chip cookies.

Staff/Service: All around awesome. Everyone was really helpful and friendly.

Location: Supermarket across the street, Bebo's Cafe nearby, Condado beach a few blocks away, Ashford avenue 3 blocks away. Walking distance to the action but far enough to have some peace.

Restaurants: Bebo's cafe which is popular with the locals, Silk sushi, Under the tree cafe, and Michael's Bistro.

Rooms: Clean, modern, and tastefully decorated. HBO, free WIFI, microwave, and refrigerator are big pluses. Our balcony was nice and the proximity to the pool was super convenient.

Price: Awesome value. We got the room with breakfast included. Unless you want to be on Ashford ave or you want an onsite casino, I can't imagine the point of paying more for another hotel.

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Easton, Maryland
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed June 1, 2010

My adult daughter and I stayed here for four nights. We both are seasoned travelers, and we knew from TripAdvisor that we'd have a good experience, but the quality of the stay was off the charts. The friendliness and sophistication of the staff were top drawer. The breakfast/lunch restaurant was an ideal fit for the purpose. The rooms are done in a Mediterranean modern motif but not tacky. The designer was ingenious in his/her use of glass block light admission in the bathroom and the uniquely designed frameless shower. The size of the base room is quite adequate, and the deluxe room has loads of space and two closets. The rooms are exceptionally quiet, which is helped by being at the edge of an apartment neighborhood. The ample lobby has several bright, attractive sitting areas and a smart PC work area. All in all, this Doubletree deserves a lot more than 3 1/2 stars.

  • Stayed May 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centreville, Virginia
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 31, 2010

We stayed at the Doubletree San Juan soley based on the price.. it met our expectations and we are very picky!

Couple of things:
-We stayed in the garden view rooms - stay there! It has a nice view of the pool, trees, etc.
- Try to stay on the 4th floor: We were on the 3rd and heard people on the 4th floor walking around at all hours of the day/night.
- The walls are a bit thin..we could hear our neighbors through the connecting door and on the other side, our neighbor was banging things around all day.

All the staff were very friendly and service was superb! Location was not the most convenient - but there was a 24 hour super market across the street and a few nice places to eat on Ashford Ave which is like a 15mn or so walk away.

  • Stayed March 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holland, MI
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 20, 2010

The staff was wonderful. Our room was excellent. Wifi, cable, comfy bed, nice restaurant and a great location. This hotel has it all. I would definitely recommend this hotel without hesitation and I would definitely stay there again.

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carson, CA
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 19, 2010

Had a wonderful time in PR. This hotel has everything you need and the rooms were beautiful. They have a nice pool with a little waterfall as well as a Jacuzzi that's open 24 hrs a day. As well as a gym equipped with dumbells and cardio machines. The hotel was kept fairly well and everything seemed so new. Check in and check out was fairly easy and the staff were just the best. They were very informative and willing to answer any questions you had especially Monica and Rafael from the front desk. They always had a smile on their face and could recommend places to eat or visit in Puerto Rico. Overall, this hotel was more than I expected. For the price, it beats any hotel along the beach. Make sure to stay here when visiting San Juan.

Tip: The hotel charges $20 for valet parking or $15 for self parking a day. Find parking around the neighborhood instead. Plenty of parking if you look.

  • Stayed May 2010, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in San Juan
#3 Business Hotel in San Juan
#3 Spa Hotel in San Juan
#4 Family Hotel in San Juan
#4 Best Value Hotel in San Juan
#5 Luxury Hotel in San Juan
#6 Romantic Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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