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“Great Hotel off the beaten path...” 5 of 5 stars
Review of Doubletree by Hilton San Juan

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Doubletree by Hilton San Juan
4.0 of 5 Hotel   |   105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico   |  
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Hotel website
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Hotel amenities
Special Offer
My Puerto Rico Experience
Ranked #8 of 45 Hotels in San Juan
Certificate of Excellence
Pleasant Valley, New York
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
“Great Hotel off the beaten path...”
5 of 5 stars Reviewed 4 days ago NEW

Better than what we expected...
Beautiful hotel with a great staff that is willing to cater to you.
Our room had a queen bed with Murphy bed included.
Mini fridge and microwave came in handy
24 Hour Supermarket across the street where you can get whatever you want and save some bucks (Beer & Rum was cheap...)
Try the Oatmeal in their restaurant...It was delicious!
The only con was that the parking garage is not attached, but you can use the Valet.
Otherwise we had a great stay!

Walking distance to the beach and local eateries.

Room Tip: We booked a room in advance, but check for last minute prices. They will honor if if the rate goes...
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 2 days ago
Saludos Fedupworking,
Thank you for sharing your review and these pictures of our hotel!! If we can be of service to you in any way please do not hesitate to contact us directly.

Always at your service,

Yodil Cabán
yodil.caban@hilton.com
General Manager

NOTE: For reservations and the best deal possible please visit our website sanjuandoubletree.com, contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com. As well we can be contacted through our Facebook page (facebook.com/DoubletreeSanJuan).
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1,862 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (286)
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English first
Chicago, Illinois
1 review
3 of 5 stars Reviewed 4 days ago NEW

This was a nice hotel. The staff was friendly, but not always helpful. There is an expensive resort fee (i don't see how the hotel is a resort - they don't offer any real amenities). The room was pretty small (especially the bathroom), but clean. My biggest complaint was how loud it was. You can hear your neighbors opening and closing doors in their room and the cleaning staff every morning. It woke us up every day. If you want a hotel thats clean and friendly, but also away from the downtown busy area then this is the one to go to!

  • Stayed May 2015, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Me and my boyfriend visited Double Tree Hilton San Juan for 4 days in May. We got the standard room. It was decent, very clean - no complaints. The staff was very friendly and helpful as well. The pool wasn't that great. Shallow and not very well maintained. Please note it is NOT an oceanfront hotel as well. The hotel also charged us $58 resort fee. Not a biggie - but still I would want to know that type of information prior to booking. I strongly advise to eat and drink out if you plan to stay at the hotel - you will overpay a lot if you do otherwise.

Hope my review was helpful folks!

Stayed May 2015, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 4 days ago
Saludos MashaHerb,

You are correct in noting that we are not an ocean front hotel and hope that nothing in our web site or advertising would have led you to believe that we were. I did want to apologize, if in any way we were not able to meet your expectations. Our guest’s satisfaction is extremely important to us and we encourage our guests to contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com, should we be able to answer any questions or need any special assistance from us.

Always at your service,

Yodil Cabán
yodil.caban@hilton.com
General Manager
Doubletree by Hilton San Juan At Gallery Plaza
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New York, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Excellent service friendly. ready to help at a moments notice. The valet staff was wonderful and very helpful.. This StafF from the wait staff in the restaurant to the front desk are professional and caring, Thank You Thank You!!! I have no doubt that I would stay at this Doubletree again.

  • Stayed May 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My husband and I stayed here last minute due to a terrible hostel experience. Best decision I ever made! The hotel was beautiful and the staff was very friendly. The room was very clean and modern looking. The amenities were very nice.

  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Top Contributor
105 reviews 105 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I was extremely pleasantly surprised because the rate was so reasonable that I was not expecting this level of quality, service, class and over all satisfaction, including close to everything in San Juan.

  • Stayed May 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baldwin, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I've stayed here multiple times for business and I cannot say enough positive things about this hotel. Every time is even better than the last.
The rooms are clean. The drinks are good. The location is central to many attractions- Old San Juan, isla verde, condado. Although not on the main drag it is a very short walk away- or if you prefer you can take the complimentary golf cart ride. The staff is by far some of the best in Puerto Rico. They are friendly, attentive, and knowledgeable. I want to give kudos to Peter. He's efficient, friendly and extremely helpful. It's people like him that make choosing this hotel an easy one.
As someone who has stayed in multiple hotels in Puerto Rico, the price and service can't be beat. I highly recommend staying here and will most definitely be back soon. Thank you again. You guys are awesome.

Stayed May 2015, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 1 week ago
Saludos Moira J,

Thank you this this great review!!! We are honored to have you as one of our repeat guests and look forward to welcoming you many more times in the future!!
Always at your service,

Yodil Cabán
yodil.caban@hilton.com
General Manager

NOTE: For reservations and the best deal possible please visit our website sanjuandoubletree.com, contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com. As well we can be contacted through our Facebook page (facebook.com/DoubletreeSanJuan).
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in San Juan
#3 Business Hotel in San Juan
#3 Best Value Hotel in San Juan
#3 Spa Hotel in San Juan
#4 Family Hotel in San Juan
#5 Luxury Hotel in San Juan
#6 Romantic Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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