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“Nice Hotel Staff Went Above and Beyond” 5 of 5 stars
Review of Doubletree by Hilton San Juan

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Doubletree by Hilton San Juan
4.0 of 5 Hotel   |   105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico   |  
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Hotel amenities
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My Puerto Rico Experience
Ranked #8 of 46 Hotels in San Juan
Certificate of Excellence 2014
Poughkeepsie, New York, USA
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Nice Hotel Staff Went Above and Beyond”
5 of 5 stars Reviewed 2 days ago NEW

We stayed here for a overnight after a cruise and arrived very early. They took (our many) bags and kept them while we set off to explore and called when our room was ready. The room was relatively small but very clean and comfortable. Our flight the next day was later in the evening and they let us check out late and kept our bags while we went to lunch and a tour of the Bacardi factory. When we returned they allowed us access to the gym to change into our winter clothes for the trip back home. The gym was also very clean and well appointed. The hotel was very nice but the staff was nicer, Oh - the cookies = YUM!

Room Tip: There is a Starbucks in an attached building.
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  • Stayed March 2015, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,796 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (272)
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English first
Orlando, Florida
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 days ago NEW

Good- awesome staff, gave us a late check out without hesitation, very clean, centrally-located, across from 24hr supermarket, taxi service available 24hrs, and all the chocolate chip cookies you can eat :)

Why 4 instead of 5 stars- room smaller than what we thought it would be, concierge and discount services (coupons,etc.) lacking, hotel shuttle service stops after 6pm

I would bring my family back here again because the management and maid service were truly pleasant and accommodating.

Room Tip: Tell Juan at the front desk hi! He will give you a big smle :)
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  • Stayed March 2015, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bayville, New York
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I have stayed at this property numerous times. The folks at this property are incredibly service minded. From the time you drive up the Bellman outside or so cordial. Then you get to the front desk there's Peter and the cruise that are behind that desk that are impeccably attuned to service.

Guillermo, Diana, Peter, Juan are also very accommodating. I travel extensively and I feel like when I come to this place I'm at home. Very clean and right next to a supermarket Super Max so that you can get provisions for your room. Shuttle to the beach you can't beat this place. My hats off to all the people that provide the services at this property!!!

Kevin

Stayed March 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traverse City, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

We enjoyed everything about this hotel. It's not on the beach but it has a shuttle that takes you to a beautiful beach with towels, umbrellas, lounge chairs. If you decide to walk to and from the beach, it's a 5 minute walk. The hotel was clean, quiet and well furnished. The staff is friendly, helpful and professional. The only negative was that the upper two patio levels around the pool needed cleaning.

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 3 days ago NEW

Great hotel, clean & modern, 3 blocks away from the beach, friendly staff, across the street from a 24 Mercado (grocery store), a block away from Cafe Marquesa , Basilias & Bebos cafe..all three are great places to eat with Cafe Maquesa being the quiestest of the three & Bebos being the busiest.

The Piña Coladas at the bar in the cafe at the hotel are great.

This is a great place to stay and the hotel has a screen where you can view flights amd flight status' by the lobby entrace

Stayed February 2015, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

The customer service was great! They were smiling, willing to assist and very informative. The room was decent, the bathroom was decent as well but they were both so darn small! I almost felt like the room was made specifically for little kids or something. The pool looked ok but I didn't get however, I got in the hot tub and it felt awesome. As expensive as the hotel is they have the nerve to charge for parking too. For that price, I never have to stay there again.

Stayed March 2015, traveled solo
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Missouri
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Having stayed at a budget hotel before our cruise, I decided to upgrade a couple levels for our two night stay afterwards. They Doubletree shows a good rate on all the comparison sites, but they tack on a 20% resort fee despite not even being on the beach. Be sure to factor that in to your decision. From 9-5 they have a dedicated golf cart of taking guests to and from the beach where they provide chairs and umbrellas. There is a very nice grocery store across the street with a full deli. The quality of the hotel and the terrific service we received from the staff made this a good value even with the resort fee.

  • Stayed March 2015, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in San Juan
#3 Business Hotel in San Juan
#3 On the Beach Hotel in San Juan
#3 Spa Hotel in San Juan
#5 Romantic Hotel in San Juan
#5 Luxury Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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