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“Overall Good Value for Nicer Hotel” 5 of 5 stars
Review of Doubletree by Hilton San Juan

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Doubletree by Hilton San Juan
4.0 of 5 Hotel   |   105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico   |  
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Hotel amenities
Special Offer
My Puerto Rico Experience
Ranked #7 of 46 Hotels in San Juan
Certificate of Excellence 2014
Missouri
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
“Overall Good Value for Nicer Hotel”
5 of 5 stars Reviewed 2 days ago NEW

Having stayed at a budget hotel before our cruise, I decided to upgrade a couple levels for our two night stay afterwards. They Doubletree shows a good rate on all the comparison sites, but they tack on a 20% resort fee despite not even being on the beach. Be sure to factor that in to your decision. From 9-5 they have a dedicated golf cart of taking guests to and from the beach where they provide chairs and umbrellas. There is a very nice grocery store across the street with a full deli. The quality of the hotel and the terrific service we received from the staff made this a good value even with the resort fee.

  • Stayed March 2015, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,790 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Doylestown, Pennsylvania
Top Contributor
76 reviews 76 reviews
10 hotel reviews
Reviews in 34 cities Reviews in 34 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

It has been a while since I last stayed in this area but this past week, filght got delayed to one day and decided to stay at this Doubletree... what a great decision. The customer service was outstanding since the check in. Rooms were very clean although in the small side, well distributed. Tried breakfast and lunch a their local restaurant and it was very good as well. All in all, great experience and will definitevely be back.

  • Stayed March 2015, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have stayed at a few different hotels in San Juan and we return to this one because it's more peaceful and relaxing than the larger hotels on the main Condado strip, the pool area and grounds are beautiful and appeal to us, the supermarket across the street has good take out food and is super convenient and kind of fun, Bebo's around the corner is great for breakfast and snacks, other nice little cafes are walking distance, the walk to the beach and a playground is a short walk across the street and through a pretty neighborhood, and that stretch of beach (I believe it's called Indio Beach) is gorgeous and less crowded than further up in Condado, you may have the beach almost to yourself on weekdays! The hotel is located between Condado and Santurce which has the art museum and other arty stuff, just a couple blocks either direction. The bus stop outside takes you into Old San Juan or wherever you need to go. We always stayed in an upstairs room in the past and they were very nice. We are looking to stay in one of the ground level poolside rooms this time. The only drawback when we were there a few years ago was that the hot tub was so hot we couldn't use it. They wouldn't turn the temperature down to a comfortable level, and a hot tub is a main thing for us on vacation. (We were actually there prior to 2014 though, so we're hoping that has changed.) The pool itself is smaller compared to some of the big hotels but pretty and landscaped (which we prefer to the multi-pool complexes like some of the bigger hotels.) The staff were fantastic. Helped with car rental arrangements, directions into the interior of the country, excursions, etc. If you want bigger and more busy at the beach, the Caribe Hilton is also good for families, La Concha looks fun. Many of the other Condado and Isla Verde beachfront hotels are also large and many have lots of nightlife. Staying at the Doubletree you can walk into Condado for all the nightlife, etc.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I came to Puerto Rico with a few friends from college and we stayed at the DoubleTree Hilton. This was a very trendy and nice hotel. It was very clean and the internet was free with pretty good speed. One of my friends took the airport shuttle that they provide and they ended up leaving his bag at the airport accidentally. The hotel was very nice about it, and gave all 3 of us free breakfast for the duration of our trip for free ($120 value) which was very kind of them.

The hotel staff was friendly and helped us find places as necessary. The beach was within walking distance as were other hotels with casinos along with the nightlife. The free cookies in the lobby were always available and delicious.

Overall, this was an excellent hotel and I would certainly stay here again.

  • Stayed October 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 2 days ago
Saludos DonT,

It is great to read that you and your friends enjoy our hotel and had a GREAT time!! Should your travels bring you back to San Juan, Puerto Rico please do contact us directly, we would love to welcome you back!!

Always at your service,

Yodil Cabán
yodil.caban@hilton.com
General Manager

NOTE: Should our future guests have any questions or need any special assistance from our hotel please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com. As well we can be contacted through our facebook page (facebook.com/DoubletreeSanJuan) or website sanjuandoubletree.com.
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Mexico City, Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This hotel is the best option for business and pleasure travelers.
The hosting personnel at the front desk, and at the restaurant, are always committed to provide and outstanding service. They will make you feel like home.
Definitively, you will have a great experience if you're staying for a few days or if you're planning for a long stay at PR.

  • Stayed February 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Indiana
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Doubletree was a last minute booking after a guest house we had rented turned out not to be as advertised. What luck! We were able to book a room with a patio overlooking the pool and gardens--which are very well maintained. From the moment we checked in we were very impressed by the staff--very warm and helpful. The hotel was spotless every day and the staff clearly takes pride in the property. The location puts you within easy walking distance of the beach and all of the action of the Condado. So glad we stayed here!

Stayed March 2015, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 2 days ago
Saludos 31express ,

I completely agree with your statement, our entire staff takes great pride in our hotel and are always willing to be of service. Every day, I feel lucky to be part of such an outstanding team!! Thank you for sharing your experience and if we can be of service to you in any way please do not hesitate to contact us directly.

Always at your service,

Yodil Cabán
yodil.caban@hilton.com
General Manager

NOTE: Should our future guests have any questions or need any special assistance from our hotel please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com. As well we can be contacted through our Facebook page (facebook.com/DoubletreeSanJuan) or website sanjuandoubletree.com.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, UK.
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Very comfortable and clean for a few nights stay with an attractive, modest-sized, swimming pool right behind the hotel. You really do need to use this as a hefty resort fee is added to your bill whatever. I think this US practice unfair -the room-rate you pay on booking is not the true-cost of your basic stay (~20% more). However, self-service breakfast was fine, at expected business hotel rate. Booking of a disabled room via UK agent didn't seem to have got through, despite our agent confirmation showing this, but hotel staff were friendly, attentive and able to accommodate our needs, even though we had a late-night arrival. There was, however, a long and pretty steep ramp walkway from reception to the lift starting on the first floor (an odd arrangement), which I doubt anyone in a hand self-propelled wheelchair could manage - a strong assistant or powered wheelchair is required! Otherwise we found the hotel fine for downtown area, though a few blocks back from the beach. Get a hotel parking ticket from reception to use the garage (or it will cost even more!). This is just around the block for car entry, though steps bring you close to the hotel entrance on foot, there is plenty of space to load/unload your car first, outside reception, and valet parking is available. Very conveniently, there is a gas station and a 24-hour supermarket on the doorstep too.

Room Tip: Despite being on a fairly busy road, noise-levels inside the hotel were low. We had a room over-look...
See more room tips
  • Stayed December 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in San Juan
#3 On the Beach Hotel in San Juan
#3 Spa Hotel in San Juan
#3 Family Hotel in San Juan
#5 Romantic Hotel in San Juan
#5 Luxury Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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