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“Great Stay!” 5 of 5 stars
Review of Doubletree by Hilton San Juan

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Doubletree by Hilton San Juan
4.0 of 5 Hotel   |   105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico   |  
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Hotel amenities
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My Puerto Rico Experience
Ranked #5 of 46 Hotels in San Juan
Montreal
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Great Stay!”
5 of 5 stars Reviewed yesterday NEW

Wonderful, friendly, comfortable place to stay. Food in restaruant was excellent. We stayed overnight before a cruise and would highly recommend this hotel. Beds were comfy, very clean, helpful staff and loved the warm cookies on arrival.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,631 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (250)
Date | Rating
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English first
Wales, United States
1 review
4 of 5 stars Reviewed yesterday NEW

Hotel and staff really good, would stay again. However the F&B dept needs a slap. Food quality and selection average and the bar personal whilst nice need more training. Gym and Pool area works and having a Starbucks in walking distance works.

  • Stayed November 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
1 review
5 of 5 stars Reviewed yesterday NEW

hotel stay was above my expectation clean rooms bathroom clean restaurant food very good pool area clean overall wonderful stay. would give this hotel a excellent rating.also don't forget the chocolate chip cookies they offer free at check in very good touch

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Great Falls, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Since this is primarily a business hotel, it's much quieter than the resorts right on the beach. Good business support services (reliable wireless, live-feed airport departures on TV screen in lobby, multiple computers and a printer available for use). There are also good restaurants nearby - Bebos became my favorite for classic PR food with friendly service. When I did want to go the beach the hotel shuttle promptly drove me over. However, it turned out to be only 4 short blocks away in a safe neighborhood, so on subsequent beach trips I just walked. The hotel maintains an area on the beach with chairs, umbrellas and towels for their guests. Also, across the street from the hotel is a supermarket - handy. Around the corner is a lovely plaza with fountain. I should mention that as I arrived I was experiencing a personal problem. The front desk staff went "above and beyond" to resolve it for me. Altogether, this hotel is a great place to stay.

  • Stayed November 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 3 days ago
Saludos Alane D,

We are thankful for your review and high ratings of our hotel. It was nice to read that you enjoyed the hotel’s new beach club at Ocean Park beach. Thank you for your review and we look forward to seeing you the next time you're in San Juan. If we can be of service to you in any way please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com.

Always at your service,

Yodil Cabán
yodil.caban@hilton.com
General Manager
Doubletree by Hilton San Juan At Gallery Plaza
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, NY
Top Contributor
114 reviews 114 reviews
54 hotel reviews
Reviews in 76 cities Reviews in 76 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We picked the hotel after our cruise, based on the reviews and price. Our room # 721 had a view of rooftops,and over $40 was added to the room price for fees. The restaurant was expensive and quality was not great. Our evening meal was served lukewarm, and our morning breakfast started with a dirty coffee cup. The people are super friendly, and there is a shuttle to the beach, but it is near nothing. The hotel is modern and clean, but as Hilton Honors members we expected more

Room Tip: maybe the even # rooms have a better view
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  • Stayed November 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 3 days ago
Saludos jhasko,

We're very sorry to hear of the inconveniences you have mentioned, it is our responsibility to consistently strive to provide the excellent service for which we are known for. We do appreciate your feedback and will be analyzing them, so we can improve our guest experience. With the greatest concern for your comments, I ask that you please contact me directly at yodil.caban@hilton.com as I hope to be able to offset your feelings and have the opportunity to welcome you back again.

Always at your service,

Yodil Cabán
yodil.caban@hilton.com
General Manager
Doubletree by Hilton San Juan At Gallery Plaza

***- Should any of our future guests have any questions or concerns please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com. What is most import to us is to ensure that our guest enjoy their stay and have a great time with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cork
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I like the Doubletree brand. It provides a nice room with a comfortable bed and usually we have been able to avail of the inclusive breakfast. The Doubletree San Juan was no exception: nice room, varied breakfast menu, wonderfully friendly and helpful staff. The location was perfect for us: walking distance to Ashford Ave but away from the hustle and bustle of Condado, which ensured a good nights sleep. I walked everyday to Ocean park beach. It took less than ten minutes and it is a lovely beach. There is a good supermarket right across the road from the hotel selling everything that you could possibly need. We stayed for 7 nights and I enjoyed every minute of our stay.

Room Tip: Pay a little extra for the garden view room with terrace.
See more room tips
  • Stayed November 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bogota, Colombia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

if you want to enjoy your state on this Hotel, do not forget to ask for Damaris Melendez, she is the best bar tender, besides a lovely and a friendly woman, also the hotel has a a really good location in Condado, there is no noise at all, and you can sleep like a baby

Room Tip: rooms on the 4th floor
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  • Stayed November 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 3 days ago
Saludos Santiago H,

It was so great to read your review! Thank you for recognizing Damaris. She truly is an ambassador to our guest centric culture. If we can assist you in any way please do not hesitate to contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com.

Always at your service,

Yodil Cabán
General Manager
Doubletree by Hilton San Juan At Gallery Plaza
yodil.caban@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Juan
#2 On the Beach Hotel in San Juan
#3 Romantic Hotel in San Juan
#3 Business Hotel in San Juan
#4 Family Hotel in San Juan
#4 Luxury Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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