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“Great!” 5 of 5 stars
Review of Doubletree by Hilton San Juan

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Doubletree by Hilton San Juan
3.5 of 5 Hotel   |   105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico   |  
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Ranked #4 of 47 hotels in San Juan
San Juan, Puerto Rico
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Great!”
5 of 5 stars Reviewed 2 days ago NEW

Margie at the front desk was awesome on finding us a room to do early check-in and the room itself was clean and cozy! Small, but cute!! It's conveniently across a 24 hour supermarket that is great for those midnight cravings, Which we did! A+++

Stayed July 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
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English first
CHicago, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

Very friendly staff - they provided excellent recommendations of things to do within the area and places to eat and see. Hotel location is within walking distance to beach and Conado strip. Room was little smaller than expected, but stay was definitely homey!

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We had a great stay at the Doubletree, price was great, rooms were clean, hotel staff was helpful. However, the location is not ideal if you want to get to old town or the beach daily. If you get a bargain price (like we did), it can make up for the location, but you'll be taking the bus everyday or taxis. There is a grocery store across the street that was really nice, and they have a deal with the La Concha to let Doubletree guests use their beach access, which was awesome. Just be aware you're not going to be within walking distance of old town.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plant city
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Me and my husband had the luxury of staying here for a short vacation. The staff was nice, especially Antonio at valet. He defiantly knew where the best pizza was. The grounds of the hotel are nice and easy to access guest rooms and the air conditioner defiantly works in the halls and rooms. The rooms are very nice and clean, big beds, TVs with cable, the shower is large, just make sure you have a towel because the water will drip all over floor. The pool was nice, and even has a little splash area for the kids, shower area and a whirlpool, warning the water is extremely hot so keep that in mind.
There is a supermarket across the street that open 24 hours and the beach is about a ten-15 minute walk. Just down the street turn right, and there an access opening to the left. On the way to the beach, you will hit Ashford Ave plenty of good places to good and grab a beer. The hotel also offers taxi service with a Flat rate anywhere on the island can become costly after a couple of days. I suggest letting the hotel get you a rental car about 50 a day 20 extra for the insurance, which I recommend. That way you can explore as much as you want. Oh one more thing, they have a sister hotel on the beach you can relax at with a casino. Just ask for a letter and you can have a chair and umbrella set up for you. Overall my experience was magnificent and hope to visit again.

Room Tip: Rooms away from pool are quiet, rent a car from counter
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brick, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

This Hotel charge you for services you might not use. They won't tell you and if you do not check your bill as you leave... you will pay for unnecessary services. The food is average and the room smelled really bad. There are several employees that will care for you but there are few with attitude as they do not care for you. The place is well located but I guess i had the worse because they were too busy to care. I am looking forward to see if corporate is willing to extend some customer service to our difficult time here.

  • Stayed July 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, 5 days ago
Saludos Francisco C,

We are truly sorry for your inconveniences and must apologize for any miscommunication regarding your final bill. Please do contact me directly at yodil.caban@hilton.com or at my cell 787-649-3530 to see how I can amend this situation.

Always at your service,

Yodil Cabán
General Manager
Doubletree by Hilton San Juan At Gallery Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Juan, Puerto Rico
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Awesome place to stay! Right in the heart of San Juan in Condado. Near lots of restaurants and there's a 24 hour grocery store across the street! Room was AWESOME! Beautifully furnished and clean! Loved staying here! Great amenities too including 24 pool and hot tub!

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Business trip to Puerto Rico, stayed at the Double Tree; what a great hotel! Great staff and great service! The location is convenient. The food was excellent! The room was clean and well maintained! The pool and spa were a pleasure! I was made to feel very welcome by the entire staff! Would stay at this hotel again anytime!

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in San Juan
#1 Spa Hotel in San Juan
#2 Business Hotel in San Juan
#4 Romantic Hotel in San Juan
#4 Family Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton San Juan 3.5*
Official Description (provided by the hotel):
Our Guest Rooms are equipped with a 32” Flat Screen TV with Premium HBO. Flexible work area features, a large desk, ergonomic chair, phone with voice mail and complimentary high-speed and wireless internet. Each guest room offers coffee service by Wolfgang Puck, refrigerator, microwave and MP3 compatible alarm clocks. For extraordinary meals, enjoy the finest in regional and international cuisines at one of our four restaurants, serving breakfast, lunch and dinner daily. ... more   less 
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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