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“Excellent Service” 5 of 5 stars
Review of Doubletree by Hilton San Juan

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Doubletree by Hilton San Juan
3.5 of 5 Hotel   |   105 Ave De Diego, San Juan 00914, Puerto Rico   |  
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My Puerto Rico Experience
Ranked #3 of 44 hotels in San Juan
Rincon, Puerto Rico
1 review
“Excellent Service”
5 of 5 stars Reviewed yesterday NEW

All the experiences that I have was great. The service in the first contact, the happiness and speed of the people who attended to me. Thanks for everything. I want to repeat the experience. The waiters are excellence, for me AAA+++.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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St. John's, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Stayed here 2 nights post-cruise. Very friendly staff, our room on the 8th floor was awesome, pool/whirlpool area was very nice and clean. Food in the restaurant was really good and reasonably priced. Overall a great stay!

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Covington, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 2 days ago NEW

I travel a lot so I know a true gem when I see it. This hotel is absolutely the best. The staff redefines par excellence. Everything is top shelf. While the location is not on the water, it more than makes up for it. If you stay here, you won't regret it!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, yesterday
Saludos Fred D,

Thank you so much for this excellent review and for recognizing the efforts of our team. If we can assist you in any way please do contact us directly at toll free at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com. We look forward to welcoming you back soon!!

Always at your service,

Yodil Cabán
General Manager
yodil.caban@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Beach, California
Top Contributor
55 reviews 55 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Location is great, but compared to other hotels it is decent. It's not on the main beach strip and it's not in the center of old san juan but it is close enough to maintain the "good location" The rooms were ok. When the murphy bed is in use, the room shrinks drastically. Our bathroom door had issues closing, and our shower smelled like the ocean (and not in the Bath&Body type of way) Based on this the hotel would garner 2.5 stars. However the service of the staff is beyond helpful. I had lost my phone in a taxi and they went out of their way to help me locate it. Another HUGE plus, this hotel works hand in hand with La Concha resort so you can use all their amenities such as their larger, nicer gym, their pool area and their beach chairs with towel service. It's like staying at La Concha without the price tag. This facet of the hotel merits a 4.5

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This is more of a business hotel. Hotel is efficiently run, with free laptop for guest to use in the lobby. But the room is small. There is this murphy bed, that looks like a tall dresser, but fold down to become a bed, to accommodate family with small children. But once the murphy bed is down, there is no room to walk in the room any more. There is an internal courtyard with a very small swimming pool, barely usable. outdoor hot tub is good size and open 24 hours with good hot temperature. It feels good to dip in hot outdoor tub and and it has light cold rain. Excellent experience. There are coin operated washer/dryer. The hotel doesn't have a connected parking garage. If you do self parking, you are using neighboring hotel's parking garage, and you have to walk back from street. Hotel doesn't have beach. But you can request a letter from front desk to use one of the two Marriott hotel beaches. One of them is nearby, but need a nice long walk on the street. The other is at isa verde. There is a supermarket across the street. There is a nice restaurant down the road, called, Bebo's Cafe , also called Basilia's. It has tasty dishes, but not all dish on menu is available everyday. The street near hotel looks sketchy, and overall, I would recommend family to find better hotels elsewhere.

  • Stayed February 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jersey City, New Jersey
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This was my first trip to Puerto Rico and all I can day is YAY! My sister and I had a great time. Mostly thanks to the staff of the Double Tree. They told is all the places to go, how to get there and the cost of everything. They made this trip so easy for us.

The hotel was clean and full of amenities. It's located a few blocks from a ok beach...kind if dirty. Can't fault the hotel for that. The nice beaches are further away. If you stay here I would suggest renting a car... Or plan on using taxis or buses. The T5 bus to Isle Verde Beach and the bus to Condado (shopping/food) are easy to catch a few yards from the hotel. Condado is nice walk. You will need to go there for food.

The only reason I can't give them 5 stars is the views are not great. Otherwise I would say that I was happy with the hotel and the booking process via booking.com

Stayed April 2014
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mayaguez, Puerto Rico
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

went to this hotel as an overnight endevour because of a concert. Everything was quick and easy, plus the cookie was delicious (bought an additional one before leaving) I'd definately stay again. That being said the comforter wasn't think enough for my personal preference but thats just a minor inconvenience.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Doubletree by Hilton San Juan

Also Known As:
Doubletree By Hilton San Juan Hotel
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico
Address: 105 Ave De Diego, San Juan 00914, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in San Juan
#2 Romantic Hotel in San Juan
#2 Family Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton San Juan 3.5*
Official Description (provided by the hotel):
Our Guest Rooms are equipped with a 32” Flat Screen TV with Premium HBO. Flexible work area features, a large desk, ergonomic chair, phone with voice mail and complimentary high-speed and wireless internet. Each guest room offers coffee service by Wolfgang Puck, refrigerator, microwave and MP3 compatible alarm clocks. For extraordinary meals, enjoy the finest in regional and international cuisines at one of our four restaurants, serving breakfast, lunch and dinner daily. ... more   less 
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