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“Better Service at Doubletree” 4 of 5 stars
Review of Doubletree by Hilton San Juan

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Doubletree by Hilton San Juan
4.0 of 5 Hotel   |   105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico   |  
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Hotel website
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Hotel amenities
Special Offer
My Puerto Rico Experience
Ranked #8 of 46 Hotels in San Juan
Certificate of Excellence 2014
Minneapolis, Minnesota
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Better Service at Doubletree”
4 of 5 stars Reviewed February 15, 2014

Following up on my review from two days ago I went again to the Spa for a message. The hotel Spa office had called to apologize for the prior days appointment when the massage therapist was not there at the time of the appointment and offered a free massage. I took them up on the offer. The service this time was very good. The massage was also very nice. The woman running the Spa was very courteous and got me in for this massage immediately. The hotel also offers a package that includes for the time of your stay internet access for five devices (which is very good) breakfast which is also very god with many choices and appetizers and drinks from 5-7. This was great and we enjoyed it all. The pool area is very nice with many lounge chairs, enough for everyone who was using the pool. The hotel needs to staff it a little better as on one late afternoon there was not someone there to provide the pool side towels they want you to use. Although I did not use the hot tub people who went to use the hot tube did not get in as they said it was too hot. An attendant however came soon to correct that. The hotel itself is lovely, well kept and very clean. It is also very close to the airport. Across the street is a large modern grocery store and several upscale restaurant. We tried the Italian restaurant and it was very good.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,844 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (280)
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English first
Bloomington, Illinois
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 14, 2014

This was our first time staying at this hotel; we were pleased with the room and the service we received. Good location, easy access to everything (including a grocery store right across the street). Our rate included breakfast; Miss Lydia, her daughter, and the rest of her staff made breakfast a real good experience (including omelets made to order); I think Diana was the name of our "Omelet Master". It was a nice way to start our day; they were very helpful with providing advice for places we should visit & things to do. Front Desk Staff (mainly Carolina & Krystal) worked with us to try to meet our every "demand" as to assure that we would have a pleasant stay. Had a great time !!

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, February 14, 2014
Saludos Leo G,

Thank you for your kind review. I was happy to read that you enjoyed your stay with us and that you received friendly and helpful attention from our team. We do hope to welcome you back in the near future, please feel free to contact us directly at reservations@sanjuandoubletree.com if we can assist you with any future reservations.

PS: Happy San Valentines!!

Always at your service,

Yodil Cabán
General Manager
Yodil.caban@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annapolis, Maryland
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 13, 2014

Great stay before a cruise. Beautiful hotel with many conveniences surrounding the hotel. Booked a king size room that looked out to the pool and hot tub, which is open 24 hours! Hotel staff is very friendly and helpful. The hotel has a partnership with the La Concha which is a very safe 10-15 minute walk. You can use the services there, which include 2 pools, and ocean front, nice pool side bar and Restaurant service as well as chairs and towels. Double Tree has a gallery of shops, cafés, a Starbucks and there is also a 24 hr grocery store across the street. There is a fantastic Italian restaurant around the corner called Nonna. We had a wonderful meal there and great drinks. You need reservations so call ahead. We were very pleased with our stay at the Double Tree and would definitely stay again.

Stayed February 2014
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan, Puerto Rico
Top Contributor
70 reviews 70 reviews
16 hotel reviews
Reviews in 37 cities Reviews in 37 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed February 12, 2014

Is a very clean hotel, has a good nice rooms. The beds are very comfortable and very good service. But is in the heart of San Juan not far from the beach has very good facilities like the pool and the gym. It is located centrally close to everything! very quite and cozy.

Room Tip: located centrally close to everything
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 12, 2014

Hi,
My wife and I recently had the pleasure to stay at the San Juan DoubleTree Hotel, January 13-17. We celebrated our 29th anniversary at San Juan taking in the nice weather, sights and simply just relaxing. This was an excellent time of year to come to San Juan.

The hotel accommodations were perfect from the the time we arrived until we checked out. One of the chef's (William) made us the perfect “Denver Omelet” for breakfast! The patio, pool, gym and laundry amenities were all just great.

I wanted to take the time and say thanks for all you did to help us celebrate our anniversary. We look forward to returning for a future stay.

regards,

Graham
Seattle Washington

Room Tip: Ask for a patio room. There are limited, but if you get one, you will love it!
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 12, 2014

I always stay here on all my bussiness trips to Puerto Rico. Close to the airport always clean and service is great. Shopping is near by for extended stays, close to everything, safe, clean, comfortable. What more could you ask for for the price and comfort of this fantastic hotel.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Humacao, Puerto Rico
Reviewer
5 reviews 5 reviews
5 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 11, 2014

This is the best Hotel...whether it is for a business stay, or just for the fun of getting away. No matter what time of the year, the facilities are always excellent. Personnel are always friendly and cheerful.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in San Juan
#3 Spa Hotel in San Juan
#3 Business Hotel in San Juan
#4 Best Value Hotel in San Juan
#4 Family Hotel in San Juan
#5 Luxury Hotel in San Juan
#6 Romantic Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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