I see someone else has mentioned Courtney in their review. I presume this is the same wonderful Courtney that helped us. We had a credit card problem that required ringing home to the UK in a hurry & she snapped us up & took care of us. I even joked I'd like to hug her to say thank you for her help but she might think me crazy. She provided the sort of service you normally only dream of.
The guys out the front in the taxi rank deserve a mention too. When we checked out to go on our cruise we were told when we returned we could come back to the hotel if we needed somewhere to chill before our flight back home. that is the sort of little extras that help make a vacation special.
The hotel is decorated with a gorgeous & modern feel. The massive double bed for my daughter that folded up into the wall was such a good idea! So much space during the day. The amenities are great. The food in Cafe Pierre's was delicious... especially the burger! There are so many good places to eat nearby, even the food truck across the street had damn good food. A supermarket across the street is extremely handy. You're 5 minutes from the beach & 5 minutes from Ashford Avenue & its nightlife.
I think the staff were trying to hint I had a caffeine problem because they kept leaving me only decaf coffee. Though they were very quick in bringing me my caffeine fix when I asked... or maybe they were scared. :)
My only niggle is the service charge. Yes, I was aware there would be a service charge. The business, wifi and other amenities were top notch. We did get an amazing rate on the room, it has to be said; but we weren't quite prepared for another $20 on top per day. This is the one & only reason the hotel didn't get a 5 stars from me. I might have felt differently if I'd just been made aware of this when booking or at least when I checked in. I would have still happily picked this hotel & I would most definitely want to return. It was just a bit of surprise when we got the bill at the end.
Actually I changed my mind & gave it 5 stars anyway. It really was a wonderful stay. That last star is for Courtney.
- Official Description (provided by the hotel):
- DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more less
- Reservation Options:
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- Also Known As:
- Doubletree By Hilton San Juan Hotel San Juan
- Doubletree San Juan
- San Juan Doubletree
- Best Western San Juan
- San Juan Best Western
- Hotel Pierre Puerto Rico