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“Another Fine Hilton Property” 4 of 5 stars
Review of Doubletree by Hilton San Juan

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Doubletree by Hilton San Juan
4.0 of 5 Hotel   |   105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico   |  
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My Puerto Rico Experience
Ranked #7 of 47 Hotels in San Juan
Trenton, NJ
Top Contributor
63 reviews 63 reviews
45 hotel reviews
Reviews in 34 cities Reviews in 34 cities
69 helpful votes 69 helpful votes
“Another Fine Hilton Property”
4 of 5 stars Reviewed July 15, 2013

We booked this trip to enjoy the San Juan area a couple of days before a cruise. Expedia had a good deal for booking flights and this hotel together, so I took it! After a brief taxi ride from the airport (it was a little over $20 - there is a flat fee plus a luggage surcharge standard on San Juan area taxis), we arrived at the Doubletree. There was a bellboy immediately there to greet us and take our luggage to the front desk. Check-in was a breeze and they had the two chocolate chip cookies waiting for us. Our eight floor room was ready and a different bellman soon followed with our luggage. He was very friendly and offered his advice on what to do in Puerto Rico (of course I've been going there regularly for over 25 years, but I appreciated the sentiment). We were hungry so we walked to the right of the hotel and found Bebo's, an authentic Puerto Rican restaurant that was filled with locals and a few tourists.
After returning from lunch we got to experience our room. You enter into a narrow hallway and there is ample closet space along with an iron, a safe, and a refrigerator on the left. Further into the room there was an HDTV on a dresser to the left and a bed with nightstands to the right. In the far left corner there was a desk and a marble shelf ran along the back of the room. There was central air conditioning easily controllable with thermostat which made for much comfort and a couple of good nights of sleep.
The bathroom was to the left of the bed and is my only main critique of the room. It was clean and functional and designed on trend (as was the rest of the room), but I dislike frosted glass doors and glass blocks making up doors and walls of a bathroom. Bathrooms need to feel 100% private. Luckily the glass was frosted enough to give at least some idea of privacy. The bathroom could have also used more storage space.
The property was keep sparkling clean the entire time and offers many amenities. We did not eat at the bar/restaurant as we enjoy the local cuisine and they also did not offer soy milk for breakfast/coffee. There were multiple seating areas and areas to use computers. Thankfully, the hotel has free wifi which is a "necessity" as your smartphone may not work in Puerto Rico.
We did take advantage of the fitness center which had a few cardio machines and free weights. It was small and functional, but lacked any nautilus-type equipment. Outside of the gym was a great feature of the hotel, its pool, whirlpool, and kiddie pool. They were open 24 hours a day and were an oasis from the heat, hustle, and bustle of San Juan.
There was a chocolate shop on site as well, which doubled as a convenience store. It wasn't really necessary as there is a 24 hour supermarket across the street. That was a positive of the location of the hotel. Depending on what you were looking to do in San Juan, the location may work for you or may not. The hotel is not quite on the Condado strip, but it is walkable to get to some of it. To the right is a bit of a neighborhood in transition. There was a mix of trendy stores, restaurants, and bars as well as some older businesses. For $0.75 you can catch a bus to some of the further away areas of Condado, Old San Juan, or Isla Verde in the other direction. However, the buses don't run terribly late and the schedule is not reliable, so then you are looking at a ~$20 taxi ride. You may want to figure this in to your plans as while this hotel is more affordable (and very nice) than some of the others, the cost to get to and from certain areas may add up.
Check-out was very quick on the last day and the same friendly bellman from the first day helped get our luggage from our room into a taxi to get to the cruise pier.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (253)
Date | Rating
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English first
Irving, United States
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 14, 2013

This hotel has been one of my favorite hotels to stay for business in Puerto Rico. It s very convient due to its proximity to a supermarket, the area of condado and the airport. The service is great and the people are very cordial. Nevertheless, you might want to add an 18% extra fee per night to your budget. This includes the use of internet, pool, gym and other things. I guess hotels are matching up the price strategy of airlines.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walker, Louisiana
Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 12, 2013

Stayed at the Doubletree for three nights prior to a cruise out of San Juan. The staff was very friendly and always eager to assist with any needs that we had. Room was comfortable and clean. Bathroom was clean and spacious. The pool area was really an added feature with a great pool and plenty of seating areas around the pool. Dinner at Under the Trees, which was right next door was also a hit with the six people in our group. I would definitely stay at this hotel again when we return to San Juan.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odessa, Florida
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 11, 2013 via mobile

Please do not listen to the negative reviews. I love this hotel.The staff are friendly and the location is great. There is a self parking garage next to the hotel with plenty of spots or you can valet for only $2 more per day.

Make sure you see Damaris at the bar in Cafe Pierre. She is very friendly and makes great drinks. She always smiles.

Rooms are nice and well kept. They are also very quiet. I rarely hear any noise. Beds are comfortable and there are an array of pillows to choose from. Stay here.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 9, 2013

Pros: very clean, new, 24 hour gym (mostly cardio machines, limited weights), bed was comfortable not a bed you write home about but very comfortable. Fantastic lighting - during the day I didn't have to turn lights on to work as the natural lighting was great. At night there were plenty of lights in the room to continue working without getting sleepy. Staff was very nice and professional and there was always at least 2 people at reception if not more.

24 hour grocery across the street, starbucks a 5m walk (for those that are addicted, but there was great coffee in hotel too), surprisingly delicious restaurant next door (called Under the Trees), and couple of cafes nearby. Good internet (cable on desk, which I prefer for the speed, though I think they had wifi too).

Was a little worried about staying in a smaller hotel for amenities/convenience but this was business hotel heaven. Nice sized lobby with courtyard of plants, and hotel bar and restaurant on the side (options if a pow wow with colleagues was needed). Small business salon (3 computers, no working table), but not something i need, does the job when i need to print. At night when you are outside, like most of PR, you could hear the coqui everywhere, which was nice. I didn't hear anything in my room, was quiet.

Can't think of any note-worthy cons.

Room Tip: I had a Queen w/Garden View and room was large with really great natural light. Someone mentioned th...
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeSanJuan, Operations Manager at Doubletree by Hilton San Juan, responded to this review, July 10, 2013
Hola LocalDigs,
Thank you for your recent stay with us during your business trip to Puerto Rico. I was happy to read that your room provided you with plenty of light during both day and night in order to get your work done. I did want to let you know that our hotel has an arrangement with Liv Fitness located in Gallery Plaza next door, and for a low fee our guests have access to the gym. Liv is a modern full service gym that provides different classes and a great variety of equipment. Also, I am proud to announce that soon Yelo Spa will open a 5,000 sq. foot spa next to Liv, providing a wide spectrum of spa services. Please feel free to contact me directly at bo.bramsen@hilton.com if I can be of any future assistance.
Always at your service,

Bo Bramsen
Operations Manager
bo.bramsen@hilton.com
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Anaheim, California
Top Contributor
157 reviews 157 reviews
27 hotel reviews
Reviews in 70 cities Reviews in 70 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed July 8, 2013

Great hotel and in a very safe and central location in Condado. We were walking distance from the good bars and felt safe walking around at night. The rooms were very clean and the bathrooms were moderately spacious. And the cookies...oh the cookies! You can't make chocolate chip cookies any better than that. The staff was also very kind and attentive.

We didn't go to the pool, but we did go down to the pool area. It looked really clean and well maintained. The lobby had a great atmosphere and I could see myself just sitting in the lobby with a glass of wine. Ad best of all...free Wi-Fi at a Hilton! You can't go wrong with that! I would definitely stay here again.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeSanJuan, Operations Manager at Doubletree by Hilton San Juan, responded to this review, July 10, 2013
Hola buffy0182,
Thank you for your kind review. I was happy to see that you enjoyed your stay with us and that you found our location to be conveniently located close to bars and restaurants. I look forward to welcoming you back in the near future. Please feel free to contact me directly at bo.bramsen@hilton.com and I will be happy to assist you with your future reservations. Always at your service,

Bo Bramsen
Operations Manager
bo.bramsen@hilton.com
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Atlanta, Georgia
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 8, 2013

This was a a quick two day trip to San Juan for some sun and relaxation. I have had good experience with Doubletrees in the past and this hotel does not disappoint. The staff were always friendly and willing to help. The breakfast buffet was good and hearty. However, the rooms are tiny. The bathroom is the size of a box with little to no counter/sink space for your things. The best way to use this hotel is to pay with HHonors points. There are no resort fees using the points. Another plus is there is a grocery store directly across the street.

Room Tip: Get a room with outside sitting area; direct access to pool.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, July 10, 2013
Saludos Tony 893,

Thank you for your kind words, particularly about the friendliness and willingness of our staff. We take great pride in our people and feel that our guest centric culture is our biggest asset. From reading your review it seems that you stayed at one of our smaller rooms, for you next visits please contact me at yodil.caban@hilton.com, as would like to make sure that you are reserved one of our larges rooms with more vanity area. If I can assist you in any way please do not hesitate to contact me directly.

Always at your service,

Yodil Caban
General Manager
yodil.caban@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in San Juan
#2 Spa Hotel in San Juan
#3 Romantic Hotel in San Juan
#3 Business Hotel in San Juan
#4 Luxury Hotel in San Juan
#4 Family Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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