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“Pre-Cruise Stay in San Juan” 5 of 5 stars
Review of Doubletree by Hilton San Juan

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Doubletree by Hilton San Juan
4.0 of 5 Hotel   |   105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico   |  
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Hotel amenities
Special Offer
My Puerto Rico Experience
Ranked #8 of 45 Hotels in San Juan
Certificate of Excellence
El Paso, Texas
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
29 helpful votes 29 helpful votes
“Pre-Cruise Stay in San Juan”
5 of 5 stars Reviewed July 7, 2013

We booked a room at the Doubletree in Condado for two nights prior to a cruise. We stayed in a lovely Queen w/ Double Murphy beds (2 adults, 3 kids). The hotel staff was welcoming, friendly and very helpful. We had been in Puerto Rico last year and rented a villa in Luquillo for a week, but did not know what to expect from a hotel so close to town. We can honestly say that the people we encountered in the Condado area were far friendlier and warmer. The hotel itself is impeccably clean, updated and warm. The pool area, although small, is very charming and the kids had a great time. In addition, the hotel staff will provide you with a pass to use the beach, pool & facilities at La Concha Resort in Condado. The resort is a 15-minute walk from the Doubletree and well worth the trip. In addition, the small gym at the Doubletree is set up well and very clean. There is also a nice little supermarket directly across the street, Bebo's restaurant around the corner and Diana's pizzeria down the street as well. All in all, we had a wonderful pre-cruise stay. The hotel is very well worth the price!!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,862 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (286)
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English first
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 7, 2013 via mobile

This place is located right across super market. The double tree also gives you pass to hangout by the pool at la concha. So you get great value by staying here. They also give yummy cookies on check in and stay. It is comfortable to sleep and relax. Only wish the cleaning during room keeping was better.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 6, 2013

I booked the hotel based on the advertised price on tripadvisor, but it was not until I checked out, that I became aware of the $26/day service charge fee to pay for the hotel amenities (internet, pool, fitness room, 2 small water bottles in the room, etc. So after adding this fee I thought the room rate was not as good of a deal as I originally thought I would had staid at a better hotel.

  • Stayed July 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, July 11, 2013
Saludos jeh1n,

I wanted to apologize since it seems there were some additional charges that you did not expect. I can assure you that we never want to intentionally mislead our guests in any way and I sincerely apologize if the charges were not clear. Our main priority is for all our guests to feel that they are getting a good value. Our guests’ satisfaction is very important to us and we go out of our way to provide all of our guests with competitive rates. If I should be of service to you in any way, please do not hesitate to contact me directly at yodil.caban@hilton.com.

Always at your service,

Yodil Caban
General Manager
yodil.caban@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brick, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 6, 2013

The staff were super helpful and courteous. The food and drinks at hotel bar /rest were fantastic. The room was clean and modern, really pretty. The pool area was great too! What a stay, def. going back! P.S. the beach was a 3 minute drive away !

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tuscaloosa, Alabama
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 5, 2013

This is a great hotel in San Juan. There are a few restaurants within walking distance. You can catch the bus just outside the hotel. The staff is very friendly. The rooms and facilities are very nice!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 1, 2013

I stayed here Jan 2012 not Aug. Not only is this a cute, quaint hotel near the beach the staff is great. The rooms are comfy, clean, and modern. Staff Genesis, Antonio, and Samuel were very nice and helpful. They are a ten minute walk from a quiet beach. They made a good suggestion for Bebo café around the corner. Pool area is just right with chairs, drink service and jacuzzi. Workout room is small but efficient with new machines. This place is excellent for stay before or after cruise. 15 min drive from downtown and 5 min from condado. Best for price and great room near it all.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waldport, Oregon
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 29, 2013 via mobile

I had a very nice stay here. Damaris behind the hotel bar is fabulous. Great personality and allot of fun. Highly recommend a stop here for one of her special shots. Thank you for making my business stay much more enjoyable.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in San Juan
#3 Spa Hotel in San Juan
#3 Business Hotel in San Juan
#3 Best Value Hotel in San Juan
#4 Family Hotel in San Juan
#5 Luxury Hotel in San Juan
#6 Romantic Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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