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“Great Stay” 5 of 5 stars
Review of Doubletree by Hilton San Juan

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Doubletree by Hilton San Juan
4.0 of 5 Hotel   |   105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico   |  
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Ranked #4 of 47 hotels in San Juan
Mansfield, United Kingdom
Top Contributor
73 reviews 73 reviews
28 hotel reviews
Reviews in 36 cities Reviews in 36 cities
69 helpful votes 69 helpful votes
“Great Stay”
5 of 5 stars Reviewed May 12, 2013

We arrived in the early hours at the hotel to be met by friendly staff and yes those super hot cookies. Check in was seamless and we were soon in our room. Our room was on the sixth floor and it was clean, modern, quiet and well equipped. The coffee in the room is the best we have ever had using the coffee machine and you cant fault the modern decor. The hotel staff were very friendly and helpful especially when they put a service charge on our bill which we along with a lot of others had not been informed about by our UK travel agent. Realising this the hotel was quick to remove it. We used the buffet breakfast one morning at a total cost of $34 for 2 people and it was well worth the money. We also had an evening meal in the Under The Trees Restaurant which was also good.
All in all a very good hotel which I would highly recommend.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (223)
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English first
Lowell, United States
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 11, 2013

This is a great place to stay.wonderful staff, very clean ,everything you want and need in a hotel,central location to beach and downtown area many great places to eat just around the corner from hotel.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
APPLETON, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 10, 2013

Nice, clean hotel with friendly staff. The room was on the small side, but otherwise very nice. Within walking distance of a grocery store and Condado beach area with resturants and shops. Be aware that you will be charged a 18% hotel fee in addition to your rate and taxes already paid.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middletown, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 10, 2013

the hotel was very good, walking distance to many places, location great for on/off access to highways, employees very attentive, valet team was extremly attentive, welcomining evironment, safe environment, rooms were fresh and clean, felt welcomed by the staff, cleanining staff extremely freieldnly and cordial, great to walk to the old san juan area

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grapevine, Texas
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
Reviews in 15 cities Reviews in 15 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed May 10, 2013

I arrived a little early, a room was ready, so I enjoy the cookie in the nice quiet room. Views were of the grocery store across the street, which the Taxi driver mentioned I should visit for inexpensive food. I did not end up visiting the store, but I did enjoy the time at Doubletree.
Check in was smooth. Room was nice. The curtains were pull down, but did not make the room very dark. It was not any issue for an afternoon nap. Bathroom was a little on the small side, with not much room for 2 people at 1 time.
I ate at the hotel restaurant. Food was good. Happy hour specials
were offered. The next day I ate at the Under the Trees restaurant, which had a great lunch, and was nicely decorated. People watching from Under the Trees restaurant was nice.
Overall a relaxing stay.
This is not a beach hotel, but I did read a notice that there is some sort of ability to go and visit the beaches at other hotels when staying here. I did not inquire further though.

Room Tip: Enjoy the outdoor patio area
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  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inland Empire, CA
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 9, 2013

I would definitely recommend any of my friends and family to stay at the Doubletree by Hilton San Juan. The rooms are clean and had nice updated decor. The staff was very friendly and helpful. We really enjoyed our stay there and would definitely stay there again.

Room Tip: Any of their rooms would be a good choice, even the basic room was nice
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 8, 2013

This is the best hotel when it comes to customer service, attention, and hospitality. From check in to the clean and quiet rooms the service is under priced. When you go to the bar, you must ask for Damaris (bartender, waitress, etc) she should be a service manager. Damaris always remebers all guest by name, she will work to make your stay AMAZING, FRIENDLY, and treats you as family. Also, Danny (Daniel) server will go out of his way to address all of your needs. So next time you are in San Juan, stay at the Doubletree, and get to know the staff, specirfically Damaris you will keep coming back. I travel here on business and always stay here because the staff makes you feel like you are at HOME. I would give it 10 Stars if I could

Room Tip: Ask for a room away from elevators, reduces the noise and they seem to be more accomodating
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in San Juan
#1 On the Beach Hotel in San Juan
#2 Business Hotel in San Juan
#3 Luxury Hotel in San Juan
#3 Best Value Hotel in San Juan
#4 Romantic Hotel in San Juan
#4 Family Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Official Description (provided by the hotel):
Our Guest Rooms are equipped with a 32” Flat Screen TV with Premium HBO. Flexible work area features, a large desk, ergonomic chair, phone with voice mail and complimentary high-speed and wireless internet. Each guest room offers coffee service by Wolfgang Puck, refrigerator, microwave and MP3 compatible alarm clocks. For extraordinary meals, enjoy the finest in regional and international cuisines at one of our four restaurants, serving breakfast, lunch and dinner daily. ... more   less 
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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