I have written many reviews of this hotel resort - each time I have been there. We usually come 2-3 times a year for several years. The staff is the same every time and that is unusual but speaks to the quality of the hotel. Happy staff = happy guests. We always feel like we are coming home - and we are! The manager Bo is always around making sure everything is running smoothly - from the front desk to the pool to the grounds. Thanks to the front desk staff - Juan, Marguerite, Peter and the others, to the breakfast staff - Claribel, Lydia, and all the others - just wonderful. Thanks also to Antonio who makes sure he is always available.
On a previous visit, I had mentioned a bad room service experience and this visit, Bo brought the food/bev manager out to the pool to discuss it with me. I was floored that this was remembered and addressed. After that, complimentary beverages were delivered to us poolside.
The rooms that open to the pool are where we always stay and they are wonderful! The pool area is so peaceful and beautiful with waterfalls, hot tub, private places everywhere to sit under trees and read, food is delivered there and you truly will not want to leave.
Thank you to everyone for all my visits and for sharing the loss of my husband last August. They all remembered him too. They make you family there.
- Official Description (provided by the hotel):
- DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more less
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- Also Known As:
- Doubletree By Hilton San Juan Hotel San Juan
- Doubletree San Juan
- San Juan Doubletree
- Best Western San Juan
- San Juan Best Western
- Hotel Pierre Puerto Rico