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“Another outstanding stay at this piece of heaven.” 5 of 5 stars
Review of Doubletree by Hilton San Juan

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Doubletree by Hilton San Juan
4.0 of 5 Hotel   |   105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico   |  
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My Puerto Rico Experience
Ranked #7 of 47 Hotels in San Juan
Jacksonville Beach, Florida
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
33 helpful votes 33 helpful votes
“Another outstanding stay at this piece of heaven.”
5 of 5 stars Reviewed February 15, 2013

I have written many reviews of this hotel resort - each time I have been there. We usually come 2-3 times a year for several years. The staff is the same every time and that is unusual but speaks to the quality of the hotel. Happy staff = happy guests. We always feel like we are coming home - and we are! The manager Bo is always around making sure everything is running smoothly - from the front desk to the pool to the grounds. Thanks to the front desk staff - Juan, Marguerite, Peter and the others, to the breakfast staff - Claribel, Lydia, and all the others - just wonderful. Thanks also to Antonio who makes sure he is always available.

On a previous visit, I had mentioned a bad room service experience and this visit, Bo brought the food/bev manager out to the pool to discuss it with me. I was floored that this was remembered and addressed. After that, complimentary beverages were delivered to us poolside.

The rooms that open to the pool are where we always stay and they are wonderful! The pool area is so peaceful and beautiful with waterfalls, hot tub, private places everywhere to sit under trees and read, food is delivered there and you truly will not want to leave.

Thank you to everyone for all my visits and for sharing the loss of my husband last August. They all remembered him too. They make you family there.

Room Tip: If you can book a room opening out to the pool with your own patio, do so. Lovely.
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeSanJuan, Operations Manager at Doubletree by Hilton San Juan, responded to this review, February 16, 2013
Hola Fosforita,
Thank you for your kind review and for being part of our extended family. We look forward to welcoming you back in the near future again. Please feel free to contact me directly at bo.bramsen@hilton.com if I can be of any assistance.
Always at your service,

Bo Bramsen
Operations Manager
bo.bramsen@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,672 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (253)
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English first
Fort Lauderdale, Florida
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed February 14, 2013

Everything in this hotel is pleasant. Great service, great ammenities, restaurants, nearby Bebo's Cafe is awesome! supermarket, bars, pool, etc. My only concern is the location. It's not aweful, but it's on a part of El Condado area called Calle Loiza with De Diego Ave. that it's, somehow not so attractive. For the rest, a very good hotel...This is my second favorite hotel in the San Juan area.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 11, 2013

We were staying 4 nights in this resort with beautiful room, very clean bathroom and nice services (incl. laundry!!!) The pool is small and refreshing, in front of the hotel is supermarket. Very easy to get from the airport. Taxi will costs you approx. 17 USD, check PR Taxicab on Facebook or call (Tel: +1 787-514-5554) speaks English and very nice person! Go to eat to San Juan old City - the only great place to eat close by is Perla (Concha Resort). By the way do not forget to ask about the Beach Club - with this resort you have access to an amazing Concha resort (15 min walk) and you can enjoy all the facilities there. Unfortunatelly we have found out it only last day - the receptionist forgot to tell us! Concha Resort organise also a lot of daily trips - to Culebra if you are staying over the weekend and would have a chance for day trip.
Location is not that great, it is nothing to see around, but if you like to walk - you can get everywhere. Taxi to old San Juan is approx. 20 USD, the bus is around 75C and the bus stop is just few steps from the hotel.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brookville, Ohio
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 9, 2013 via mobile

Stayed here for 3 nights. No complaints what so ever! Staff are friendly and attentive. SuperMax grocery across the street made things quite convenient. Within walking distance to The Condado district. Don't walk to Old San Juan as we did. Too far!

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeSanJuan, Operations Manager at Doubletree by Hilton San Juan, responded to this review, February 16, 2013
Hola Michael D,
Thank you for your recent stay with us. I was happy to read that you received friendly and attentive service from our staff. As you mention, it is a long walk to Old San Juan, but it is only about 15 minutes by taxi. Within walking distance is beautiful Ocean Park beach, the Puerto Rico Art Museum and several great restaurants. I hope to be able to welcome you back in the near future. Please feel free to contact me directly at bo.bramsen@hilton.com if I can be of any further assistance.
Always at your service,

Bo Bramsen
Operations Manager
bo.bramsen@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hopkinton NH
Top Contributor
138 reviews 138 reviews
42 hotel reviews
Reviews in 60 cities Reviews in 60 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed February 8, 2013

I will say the only downside is the specific location in Condado. The hotel is a good mile from most restaurants and the waterfront hotels that make Condado a popular spot. We walked to that area from the hotel and the neighborhood walk was OK (but just a tad dicey).

The hotel itself is a gem. Very friendly and helpful staff, beautiful pool, and really easy access to adjacent bars and restaurants. In addition the hotel offers free use of the pool and beach facilities at La Concha, a hotel located on the nearby beach. If we could have afforded it we would have stayed there, but the Doubletree does offer excellent service and value as an alternative.

Room Tip: Take a very short walk over to the "Under the Trees" bar and have a drink in the evening...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeSanJuan, Operations Manager at Doubletree by Hilton San Juan, responded to this review, February 9, 2013
Hola jmasci,
Thank you for staying with us and for your kind review. I am happy to read that you enjoyed your stay and that you had the opportunity to take advantage of our Beach Club with access to our beach front sister property, La Concha. I look forward to welcoming you back in the near future. Please feel free to contact me directly at bo.bramsen@hilton.com if I can be of any further assistance.
Always at your service,

Bo Bramsen
Operations Manager
bo.bramsen@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Top Contributor
54 reviews 54 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 7, 2013

Spent 4 days at this lovely hotel. The service by the employees were exceptional! From the front desk staff to the restaurant staff. Very professional.

Very short cab ride to Old San Juan($15-$17), 10min walk to the public beach, and a 15min to the private beach at La Concha(sister property of the doubletree). There is a 24hr grocery store across the street. 15min ride from the airport depending on traffic($20). Very safe place to walk. There are always cabs available.

The pool and hot tub area are 24hrs which is fantastic for a late night swim. Breakfast options are cook to order, buffet, or continental. You can also have breakfast delivered to your room if you chose to.

We had a standard size king bed room. Very clean, flat screen tv, very nice bathroom with a soothing shower head. Very quiet hotel we never had a noise complaint. If you're wanting to save money on a non ocean front hotel with the amenities of one, Doubletree is a must see!!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeSanJuan, Operations Manager at Doubletree by Hilton San Juan, responded to this review, February 9, 2013
Hola Lenny G,
I was happy to read that you received excellent and professional service from our staff while you stayed with us. Please feel free to contact me directly at bo.bramsen@hilton.com so I can assist you with any future reservations.
Always at your service,

Bo Bramsen
Operations Manager
bo.bramsen@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 6, 2013

Hotel was grea!!!!t My only dissatisfaction was ordering room service the dinner menu-Crisp wings was a poor example of fried wings. The staff was great, the cookies are to die for.... the rooms were great, i feel in love with the whirlpool, NICE HOTEL WOULD STAY HERE AGAIN!!!!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeSanJuan, Operations Manager at Doubletree by Hilton San Juan, responded to this review, February 9, 2013
Hola Tamesha J,
Thank you for staying with us. I was excited to read that you found our hotel and staff to be great. I am sorry our crisp wings did not live up to your expectations. I have shared you comments with the chef, so we can make sure the product improves for future guests. Please feel free to contact me directly at bo.bramsen@hilton.com so I can assit you with making the reservations for your return visit.
Always at your service,

Bo Bramsen
Operations Manager
bo.bramsen@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Juan
#2 On the Beach Hotel in San Juan
#3 Business Hotel in San Juan
#3 Romantic Hotel in San Juan
#4 Luxury Hotel in San Juan
#4 Family Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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