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“Doubletree San Juan” 5 of 5 stars
Review of Doubletree by Hilton San Juan

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Doubletree by Hilton San Juan
4.0 of 5 Hotel   |   105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico   |  
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My Puerto Rico Experience
Ranked #5 of 46 Hotels in San Juan
dgta
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Doubletree San Juan”
5 of 5 stars Reviewed January 21, 2013

The hotel is well run, the rooms are clean, staff is friendly, the location is close to Ashford avenue that runs parallel to the ocean. The Supermax store across the street is very convenient - we stayed at Doubletree for a week and used it a number of times. It was an ideal location as a base to explore the islands by a car. Will stay here again if I am back to Puerto Rico.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,576 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (235)
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English first
Miami, Florida
Top Contributor
83 reviews 83 reviews
44 hotel reviews
Reviews in 49 cities Reviews in 49 cities
173 helpful votes 173 helpful votes
4 of 5 stars Reviewed January 19, 2013

Stayed here on a short visit to San Juan. The hotel staff are friendly and the rooms very contemporary.

Liked the hotel. The Breakfast in the morning is buffet style but the options could be more desirable.. The chef was very approachable and did bring the omlete to the table.

Nothing out of the ordinary.. the hotel has a pastry shop which is again very well stocked for the sweet toothed.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White Lake
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 17, 2013

well maintained, friendly staff, nice pool area, can't say anything bad about this place,the supermax across the street has a great selection of island rums, and good eats, a short walk to ashford ave.where is every kind of delicious food ropa vieja,excellent

Room Tip: king size bed rooms have nice patios
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westchester, NY
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 15, 2013

Had an unexpected stay in San Juan for a week and moved to this hotel from La Concha after a few days because it was more reasonable. This was more like a small, boutique type hotel; room was very small, not much of a view, but extremely clean and the hotel staff could not have been nicer. Grounds were well-maintained; there were several good restaurants nearby, but not much shopping. We felt it was better for business people than for families but enjoyed it nonetheless.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 15, 2013

The rooms here are very small for the price and the hotel also adds on an 18% fee to the total bill even though i booked my room directly from the doubletree website not very convienant as far as location had to do a lot of walking or pay cab fares to go to anywhere. For the price and location i would highly recomend the la conchia which is the sister hotel they have direct beach access, casino and they are also in easy walking distance of several restuarants. The staff there is top notch i appreciated there attention to detail and their willingness to help when needed

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Senior Contributor
42 reviews 42 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 10, 2013

I read some reviews and heard from some people that this might not be the best hotel in the area, but for the price, I would continue to stay here. The staff is very friendly, and the hotel is very modern. The rooms are a tad small, but thats about the only negative I could find in the hotel. There is a 24 hour supermarket across the street, and easily accessible from the highway.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeSanJuan, Operations Manager at Doubletree by Hilton San Juan, responded to this review, January 12, 2013
Hola jgmiami,
Thank you for staying with us. I was happy to see that you found our hotel to be great and modern, and I appreciate you giving us the highest marks in service and cleanliness. Please feel free to contact me directly at bo.bramsen@hilton.com if I can be of any future assistance.
Always at your service,

Bo Bramsen
Operations Manager
bo.bramsen@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 10, 2013

My stay at the Doubletree was very lovely. It is a modern hotel and conveniently located. It's in walking distance to various restaurants and across the street is a big 24 hour supermarket.

The staff were pleasant and I was very comfortable in my room. They offered a highly discounted rate when you pay in advance which was a great deal considering the level of the hotel and amenities offered. The next time I'm staying in San Juan I will definitely stay here.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeSanJuan, Operations Manager at Doubletree by Hilton San Juan, responded to this review, January 12, 2013
Hola hahohee,
Thank you for your kind review. It was great to read that you had a lovely stay with us and that you received pleasant service from our staff. I look forward to welcoming you back next time you visit San Juan. Please feel free to contact me directly at bo.bramsen@hilton.com if I can be of any future assistance.
Always at your service,

Bo Bramsen
Operations Manager
bo.bramsen@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Juan
#2 On the Beach Hotel in San Juan
#3 Business Hotel in San Juan
#3 Romantic Hotel in San Juan
#4 Luxury Hotel in San Juan
#4 Family Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
Our Guest Rooms are equipped with a 32” Flat Screen TV with Premium HBO. Flexible work area features, a large desk, ergonomic chair, phone with voice mail and complimentary high-speed and wireless internet. Each guest room offers coffee service by Wolfgang Puck, refrigerator, microwave and MP3 compatible alarm clocks. For extraordinary meals, enjoy the finest in regional and international cuisines at one of our four restaurants, serving breakfast, lunch and dinner daily. ... more   less 
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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