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“Good Place to stay... No complains” 4 of 5 stars
Review of Doubletree by Hilton San Juan

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Doubletree by Hilton San Juan
3.5 of 5 Hotel   |   105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico   |  
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Ranked #4 of 47 hotels in San Juan
Miami, Florida
Top Contributor
85 reviews 85 reviews
46 hotel reviews
Reviews in 49 cities Reviews in 49 cities
174 helpful votes 174 helpful votes
“Good Place to stay... No complains”
4 of 5 stars Reviewed January 19, 2013

Stayed here on a short visit to San Juan. The hotel staff are friendly and the rooms very contemporary.

Liked the hotel. The Breakfast in the morning is buffet style but the options could be more desirable.. The chef was very approachable and did bring the omlete to the table.

Nothing out of the ordinary.. the hotel has a pastry shop which is again very well stocked for the sweet toothed.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,488 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
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English first
White Lake
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 17, 2013

well maintained, friendly staff, nice pool area, can't say anything bad about this place,the supermax across the street has a great selection of island rums, and good eats, a short walk to ashford ave.where is every kind of delicious food ropa vieja,excellent

Room Tip: king size bed rooms have nice patios
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westchester, NY
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 15, 2013

Had an unexpected stay in San Juan for a week and moved to this hotel from La Concha after a few days because it was more reasonable. This was more like a small, boutique type hotel; room was very small, not much of a view, but extremely clean and the hotel staff could not have been nicer. Grounds were well-maintained; there were several good restaurants nearby, but not much shopping. We felt it was better for business people than for families but enjoyed it nonetheless.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 15, 2013

The rooms here are very small for the price and the hotel also adds on an 18% fee to the total bill even though i booked my room directly from the doubletree website not very convienant as far as location had to do a lot of walking or pay cab fares to go to anywhere. For the price and location i would highly recomend the la conchia which is the sister hotel they have direct beach access, casino and they are also in easy walking distance of several restuarants. The staff there is top notch i appreciated there attention to detail and their willingness to help when needed

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 10, 2013

I read some reviews and heard from some people that this might not be the best hotel in the area, but for the price, I would continue to stay here. The staff is very friendly, and the hotel is very modern. The rooms are a tad small, but thats about the only negative I could find in the hotel. There is a 24 hour supermarket across the street, and easily accessible from the highway.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeSanJuan, Operations Manager at Doubletree by Hilton San Juan, responded to this review, January 12, 2013
Hola jgmiami,
Thank you for staying with us. I was happy to see that you found our hotel to be great and modern, and I appreciate you giving us the highest marks in service and cleanliness. Please feel free to contact me directly at bo.bramsen@hilton.com if I can be of any future assistance.
Always at your service,

Bo Bramsen
Operations Manager
bo.bramsen@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 10, 2013

My stay at the Doubletree was very lovely. It is a modern hotel and conveniently located. It's in walking distance to various restaurants and across the street is a big 24 hour supermarket.

The staff were pleasant and I was very comfortable in my room. They offered a highly discounted rate when you pay in advance which was a great deal considering the level of the hotel and amenities offered. The next time I'm staying in San Juan I will definitely stay here.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeSanJuan, Operations Manager at Doubletree by Hilton San Juan, responded to this review, January 12, 2013
Hola hahohee,
Thank you for your kind review. It was great to read that you had a lovely stay with us and that you received pleasant service from our staff. I look forward to welcoming you back next time you visit San Juan. Please feel free to contact me directly at bo.bramsen@hilton.com if I can be of any future assistance.
Always at your service,

Bo Bramsen
Operations Manager
bo.bramsen@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sevilla, España
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 10, 2013

We stayed at the Doubletree based on reviews on TripAdvisor. The hotel is clean, modern and the beds are comfortable, although for big people it would be wise to choose rooms with kingsize beds since the queen size are a bit small. The rooms don't have nice views and you can't open the windows. However, they do come equipped with a coffee/tea maker, there's a fridge and an iron and board. The bathroom is modern. There's free wifi.
The hotel is not on the beach, though it's only 10 minutes away. There is a small pool in an inner courtyard. There is a nice restaurant at the hotel and the staff is very friendly.
I think this hotel is fine if you can get it at a reasonable price. Hoewever, we went at New Years and the price was about $325 / night. In hindsight I should have paid either more for a beachside hotel that had some type of Ney Year's Eve celebration or a cheaper hotel since we didn't spend much time in the Doubletree except to sleep because it wasn't on the beach.
I have to say, going back to the price, that the pricing scheme for this hotel (and maybe all hotels in San Juan, I don't know) is a bit strange. They give you a room price but warn you that that price does not include a surcharge of over 20% plus taxes. The room price quoted became inflated by 28,62% because of this, though again we were informed of this at the time of booking.
The other thing I didn't feel comfortable with was the way the hotel included the gratuity in the bill at the restaurant. 3 of us had dinner one night at the hotel. The food was good and the waiter was very nice. When we got the bill, I saw the gratuity of aprox 18% had been included, which was fine since the service was good. My mother paid the bill with a credit card and when the waiter came to get the signed slip I told him we hadn't left any additional money since the bill he had brought already included a good tip. He looked surprised and said we didn't have to leave a tip if we didn't want to and that they don't usually include the tip for tables of less than 4. Anyways, I got the impression he wasn't very convinced about the tip and I left feeling like I should have spoken to the manager to make sure the gratuity in the bill would go to the waiter.
Again, for me given the price and location I would look for something either on the beach that wa smore expensive or off the beach but cheaper.

Room Tip: The queen size beds are a bit small for 2 people.
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, January 14, 2013
Saludos JaimesinSeville,

I wanted to apologize as it seems that the price value versus your experience was not what you expected. I am with hopes that on your next visit you can contact me directly at yodil.caban@hiton.com so I can assist you with your reservation. We do offer incentives for guest that decide to book directly with us and also offer discounts with advance purchases. In regards to your experience with the restaurant bill, I can assure you that this is not our practice. Our Food and Beverage Director, Felix Vizcaino ( fvizcaino@sjdoubletree.com ) has already address this, with the entire staff make sure that it does not reoccur, even if it was unintentional. If we can be of assistance to you in any way please do not hesitate to contact us directly.

Always at your service,

Yodil M. Caban
Genreal Manager
yodil.caban@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in San Juan
#1 On the Beach Hotel in San Juan
#2 Business Hotel in San Juan
#4 Family Hotel in San Juan
#4 Romantic Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton San Juan 3.5*
Official Description (provided by the hotel):
Our Guest Rooms are equipped with a 32” Flat Screen TV with Premium HBO. Flexible work area features, a large desk, ergonomic chair, phone with voice mail and complimentary high-speed and wireless internet. Each guest room offers coffee service by Wolfgang Puck, refrigerator, microwave and MP3 compatible alarm clocks. For extraordinary meals, enjoy the finest in regional and international cuisines at one of our four restaurants, serving breakfast, lunch and dinner daily. ... more   less 
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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