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“Very Nice Hotel” 5 of 5 stars
Review of Doubletree by Hilton San Juan

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Doubletree by Hilton San Juan
4.0 of 5 Hotel   |   105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico   |  
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My Puerto Rico Experience
Ranked #7 of 47 Hotels in San Juan
Puerto Rico
1 review
5 helpful votes 5 helpful votes
“Very Nice Hotel”
5 of 5 stars Reviewed December 16, 2012

I stayed there for just one night. Room was beautiful, very modern and clean. The whole hotel is very modern and looks clean. Employees were very nice all the time. There is a bar at the lobby where you can have drinks, bartender was very nice.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,672 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (253)
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English first
Pikesville, Maryland
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 16, 2012

I tavel to San Juan at least one or two times per month and I (along with my firm) always use the Doubletree. It is easy access to all the major highways in San Juan, has excellent rooms which a business friendly with free wi-fi, refrigerators, and microwaves, friendly and helpful staff, and is convienent to restuarants, stores, and the Condado area. Highly recommend this hotel.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Richland Hills, Texas, United States
Top Contributor
52 reviews 52 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 15, 2012

We spent four nights and enjoyed everything. A highlight was the breakfast each morning. The hotel staff is super friendly and accommodating. We ate in all three of the hotel's affiliated restaurants and enjoyed every meal. We enjoyed the room and the wood, metal and glass furnishings. The view wasn't bad either. Great property. Great staff

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 13, 2012

Its new, modern, excellent location and the staff are very friendly. Always say hello and happy to help you in any way possible. The room was clean and loved the modern style, I get sick of the media-chain hotels over-priced room that are never updated. This was a great change! I even enjoyed the spa and pool.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeSanJuan, Guest Relations Manager at Doubletree by Hilton San Juan, responded to this review, December 15, 2012
Hola tuppaware,
I was happy to read that you found our hotel to be excellent and that our staff were friendly and helpful to you throughout your stay. I hope we will be able to welcome you back in the near future. Please feel free to contact me at bo.bramsen@hilton.com if I can be of any further assistance.
Always at your service,

Bo Bramsen
Operations Manager
bo.bramsen@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
94 reviews 94 reviews
11 hotel reviews
Reviews in 56 cities Reviews in 56 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 11, 2012

I enjoyed staying at this hotel several times on my trips to San Juan. It is in a great location, close to the tourist area, yet remote enough to stay with the locals. The rooms are clean and the restaurant has quality food at reasonable prices.

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeSanJuan, Guest Relations Manager at Doubletree by Hilton San Juan, responded to this review, December 15, 2012
Hola Bdolgin,
Thank you for choosing the DoubleTree as your home away from home when visiting San Juan. We look forward to welcoming you back for you next visits to San Juan. Please feel free to contact me directly if I can be of any assistance with you future reservations.
Always at your service,

Bo Bramsen
Operations Manager
bo.bramsen@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas Texas
Top Contributor
50 reviews 50 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed December 11, 2012

We stayed one night prior to a cruise out of San Juan. I have no idea why this property is rated so highly. We found the room to be very inadequate and considering that there are no real amenities, it is way over priced at $200 per night. Our room was very small and poorly designed with a sliding glass door for the bathroom facing the sleeping area. There is virtually no counter space anywhere for toiletries or personal items. The restaurants adjacent to the property are not part of the hotel system and do not allow meals to be charged to your room. All in all, a poor choice when compared to the other options.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, December 12, 2012
Saludos Richard1s,

From reading your review, it is apparent that we were not able to accommodate you in one of our lager rooms. We are sorry that we did not meet your expectations and hope that on your next visit to Puerto Rico, you would give us the opportunity to accommodate you in one of our more spacious rooms and were the bathrooms configuration is different. I was happy to see your 5 star markings for our service, which is most important for us. If I can assist you in any way please do not hesitate to contact me directly at yodil.caban@hilton.com.

Always at your service,

Yodil Caban
General Manager
yodil.caban@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed December 10, 2012

DoubleTree is a good hotel with very attentive front desk staff. I was impressed by this. The room I had was clean and well maintained during my trip. The bed was comfortable and not the usual too soft beds that kill my back. The room was a bit small but comfortable with a queen bed and desk area and a chair. The pictures on the site are very accurate. There is a restaurant on site with a nice bar that has happy hour from 5 - 7 and breakfast - with omelet station. I only had a burger (which was good) so I did not sample much of the food offering. There is ample space to linger out of the room in the lobby area or at the pool. Across the street the Super Market is open 24 hours and also offers some food to take out that is a good and cheaper alternative to local restaurants. This hotel is not on the main drag (Condado) but the main drag is within walking distance about 20 minutes. There is a bus that stops on the corner that for 75 cents will take you to the Condado or Old San Juan. But beware that the time between buses can be long - Caribbean time I guess. There is a pool and gym with good treadmills and free weights. It is convenient, clean, and business like. It is not a resort but does have an arrangement with a sister hotel that allows guests to use that other facility which is on the beach. I tried the other sister hotel once and it was nice but I did not try it again as I was too busy exploring the city. I would definitely stay here again.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in San Juan
#2 Spa Hotel in San Juan
#3 Business Hotel in San Juan
#3 Romantic Hotel in San Juan
#4 Luxury Hotel in San Juan
#4 Family Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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