We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great property and great staff” 5 of 5 stars
Review of Doubletree by Hilton San Juan

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Doubletree by Hilton San Juan to your Saves list
Doubletree by Hilton San Juan
4.0 of 5 Hotel   |   105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Ranked #8 of 44 Hotels in San Juan
Certificate of Excellence
North Richland Hills, Texas, United States
Level Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Great property and great staff”
5 of 5 stars Reviewed December 15, 2012

We spent four nights and enjoyed everything. A highlight was the breakfast each morning. The hotel staff is super friendly and accommodating. We ate in all three of the hotel's affiliated restaurants and enjoyed every meal. We enjoyed the room and the wood, metal and glass furnishings. The view wasn't bad either. Great property. Great staff

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
8 Thank JohnSchofield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,144 reviews from our community

Traveler rating
Traveler type
Time of year
Language
  • More
Brisbane
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed December 13, 2012

Its new, modern, excellent location and the staff are very friendly. Always say hello and happy to help you in any way possible. The room was clean and loved the modern style, I get sick of the media-chain hotels over-priced room that are never updated. This was a great change! I even enjoyed the spa and pool.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
6 Thank tuppaware
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeSanJuan, Guest Relations Manager at Doubletree by Hilton San Juan, responded to this review, December 15, 2012
Hola tuppaware,
I was happy to read that you found our hotel to be excellent and that our staff were friendly and helpful to you throughout your stay. I hope we will be able to welcome you back in the near future. Please feel free to contact me at bo.bramsen@hilton.com if I can be of any further assistance.
Always at your service,

Bo Bramsen
Operations Manager
bo.bramsen@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
103 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed December 11, 2012

I enjoyed staying at this hotel several times on my trips to San Juan. It is in a great location, close to the tourist area, yet remote enough to stay with the locals. The rooms are clean and the restaurant has quality food at reasonable prices.

  • Stayed January 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
8 Thank Bdolgin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeSanJuan, Guest Relations Manager at Doubletree by Hilton San Juan, responded to this review, December 15, 2012
Hola Bdolgin,
Thank you for choosing the DoubleTree as your home away from home when visiting San Juan. We look forward to welcoming you back for you next visits to San Juan. Please feel free to contact me directly if I can be of any assistance with you future reservations.
Always at your service,

Bo Bramsen
Operations Manager
bo.bramsen@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas Texas
Level Contributor
61 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed December 10, 2012

We stayed one night prior to a cruise out of San Juan. I have no idea why this property is rated so highly. We found the room to be very inadequate and considering that there are no real amenities, it is way over priced at $200 per night. Our room was very small and poorly designed with a sliding glass door for the bathroom facing the sleeping area. There is virtually no counter space anywhere for toiletries or personal items. The restaurants adjacent to the property are not part of the hotel system and do not allow meals to be charged to your room. All in all, a poor choice when compared to the other options.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank richard1s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, December 12, 2012
Saludos Richard1s,

From reading your review, it is apparent that we were not able to accommodate you in one of our lager rooms. We are sorry that we did not meet your expectations and hope that on your next visit to Puerto Rico, you would give us the opportunity to accommodate you in one of our more spacious rooms and were the bathrooms configuration is different. I was happy to see your 5 star markings for our service, which is most important for us. If I can assist you in any way please do not hesitate to contact me directly at yodil.caban@hilton.com.

Always at your service,

Yodil Caban
General Manager
yodil.caban@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed December 10, 2012

DoubleTree is a good hotel with very attentive front desk staff. I was impressed by this. The room I had was clean and well maintained during my trip. The bed was comfortable and not the usual too soft beds that kill my back. The room was a bit small but comfortable with a queen bed and desk area and a chair. The pictures on the site are very accurate. There is a restaurant on site with a nice bar that has happy hour from 5 - 7 and breakfast - with omelet station. I only had a burger (which was good) so I did not sample much of the food offering. There is ample space to linger out of the room in the lobby area or at the pool. Across the street the Super Market is open 24 hours and also offers some food to take out that is a good and cheaper alternative to local restaurants. This hotel is not on the main drag (Condado) but the main drag is within walking distance about 20 minutes. There is a bus that stops on the corner that for 75 cents will take you to the Condado or Old San Juan. But beware that the time between buses can be long - Caribbean time I guess. There is a pool and gym with good treadmills and free weights. It is convenient, clean, and business like. It is not a resort but does have an arrangement with a sister hotel that allows guests to use that other facility which is on the beach. I tried the other sister hotel once and it was nice but I did not try it again as I was too busy exploring the city. I would definitely stay here again.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank cyberi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed December 10, 2012

I have been staying at this hotel for over a year, consistently. I travel to San Juan virtually every week and have stayed at every hotel in the SJ area. To date, this is by far the best hotel in the city, and I may dare to say in the island from a value perspecitive. It is rather new for PR standards, recently renovated. The management is top notch, very attentive to details. The staff is extremely friendly and attentive to one's needs. The facilities are extremely clean and well maintained. the rooms are spacious with excellent amenities for the business traveler. For business, there is no better option in the island.

If you are going on vacation; this is not a beach front property and the nearest beach is not within walking distance. Also, the area is not "that great" where you can walk to many distractions, you will need a car or take cabs. However, the hotel is located near major highways and it is centrally located to all tourist attractions; Old San Juan is 10 minutes away and the beaches are 5-10 minutes away by car.

The breakfast at the hotel is superb. The bar may close earlier than a lot of people would like, but it tends to die down after 10:30pm or so anyway, the service at the bar is fantastic.

Overall, this hotel is fantastic for the business traveler.

Room Tip: cornered rooms are bigger. They have a few near the pool...awesome
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
5 Thank Jorge F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warren, Rhode Island
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 9, 2012

We stayed for a weekend before a cruise based on trip advisor reviews. The hotel, while slightly out of the way, was spotless, modern and the staff super friendly (especially Diana at the front desk). Every restaurant that the staff recommended was great. We took the bus to OSJ (easy and only 75 cents) and travelled on the free trolley around OSJ. Great trip, love Puerto Rico, and hope to be back soon!

Stayed December 2012, traveled as a couple
Helpful?
4 Thank Glasgowgirl67DA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near San Juan
0.9 mi away
Condado Vanderbilt Hotel
Condado Vanderbilt Hotel
#1 of 44 in San Juan
4.5 of 5 stars 774 reviews
1.6 mi away
Caribe Hilton San Juan
Caribe Hilton San Juan
#21 of 44 in San Juan
4.0 of 5 stars 5,240 reviews
3.6 mi away
Hotel El Convento
Hotel El Convento
#2 of 44 in San Juan
4.5 of 5 stars 2,224 reviews
Show Prices
Show Prices
Show Prices
1.3 mi away
The Condado Plaza Hilton
The Condado Plaza Hilton
#25 of 44 in San Juan
3.5 of 5 stars 3,700 reviews
1.5 mi away
Hyatt House San Juan
Hyatt House San Juan
#4 of 44 in San Juan
4.5 of 5 stars 347 reviews
15.6 mi away
Dorado Beach, a Ritz-Carlton Reserve
Show Prices
Show Prices
Show Prices

Been to Doubletree by Hilton San Juan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Juan
#3 On the Beach Hotel in San Juan
#3 Business Hotel in San Juan
#4 Family Hotel in San Juan
#6 Luxury Hotel in San Juan
#6 Romantic Hotel in San Juan
Price Range (Based on Average Rates):
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hilton Hotels, TripOnline SA, Travelocity, Hotels.com, Odigeo, Agoda, Hotwire, Cancelon and Jetsetter so you can book your Doubletree by Hilton San Juan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing