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Doubletree by Hilton San Juan: Traveler Reviews

3.5 of 5
105 Ave De Diego, San Juan 00914, Puerto Rico
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Doubletree by Hilton San Juan
Ranked #3 of 44 hotels in San Juan
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995 reviews from our community

Traveler rating
    615
    308
    61
    6
    5
See reviews for
Families
173
 
Couples
427
 
Solo
84
 
Business
156
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Miami, Florida
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Best value in San Juan”
5 of 5 stars Reviewed December 10, 2012

I have been staying at this hotel for over a year, consistently. I travel to San Juan virtually every week and have stayed at every hotel in the SJ area. To date, this is by far the best hotel in the city, and I may dare to say in the island from a value perspecitive. It is rather new for PR standards, recently renovated. The management is top notch, very attentive to details. The staff is extremely friendly and attentive to one's needs. The facilities are extremely clean and well maintained. the rooms are spacious with excellent amenities for the business traveler. For business, there is no better option in the island.

If you are going on vacation; this is not a beach front property and the nearest beach is not within walking distance. Also, the area is not "that great" where you can walk to many distractions, you will need a car or take cabs. However, the hotel is located near major highways and it is centrally located to all tourist attractions; Old San Juan is 10 minutes away and the beaches are 5-10 minutes away by car.

The breakfast at the hotel is superb. The bar may close earlier than a lot of people would like, but it tends to die down after 10:30pm or so anyway, the service at the bar is fantastic.

Overall, this hotel is fantastic for the business traveler.

Room Tip: cornered rooms are bigger. They have a few near the pool...awesome
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warren, Rhode Island
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Spotlessly clean, very friendly staff”
5 of 5 stars Reviewed December 9, 2012

We stayed for a weekend before a cruise based on trip advisor reviews. The hotel, while slightly out of the way, was spotless, modern and the staff super friendly (especially Diana at the front desk). Every restaurant that the staff recommended was great. We took the bus to OSJ (easy and only 75 cents) and travelled on the free trolley around OSJ. Great trip, love Puerto Rico, and hope to be back soon!

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 4
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
21 helpful votes 21 helpful votes
“A gem of a hotel”
4 of 5 stars Reviewed December 7, 2012

From our arrival to our departure, we were treated very friendly by the staff. Our car valet Eduardo was very courteous and greeted us with a smile and a warm hello.

The front desk had our warm cookies waiting for us, they were yummy. The pool area was very clean. The warm bubbly waters at the spa did wonders on my aching back.
The room, as the bathroom were very clean. Loved the coffee!

Across the street is a supermarket, which we took advantage of. I will definitely return.

Enjoyed the lunch at Bebos, a real taste of Puerto Rican fare. Thanks for the recommendation! I will definitely return.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
See 3 more reviews by abbysgrandma for San Juan
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeSanJuan, Guest Relations Manager at Doubletree by Hilton San Juan, responded to this review
December 8, 2012
Hola abbysgrandma,
Thank you for your recent stay with us and your kind review. I am happy to see that you found our staff to be friendly. I will make sure to share you review with them and Eduardo. We look forward to welcoming you back in the near future. Please feel free to contact me directly at bo.bramsen@hilton.com if I can be of any assistance with your reservation.
Always at your service,

Bo Bramsen
Operations Manager
bo.bramsen@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Top Contributor
60 reviews 60 reviews
36 hotel reviews
Reviews in 40 cities Reviews in 40 cities
45 helpful votes 45 helpful votes
“Nice”
4 of 5 stars Reviewed December 4, 2012

Picked this hotel based on Trip Advisor ratings. I had done my research and knew that it was not on the beach. We did use their service to spend a day on the beach at the La Concha Resort. The room was comfortable and the staff friendly. We did not eat at the hotel as there are many good places within a walking distance. The big super market across the road is great. You will not have any views to drool over but will have a very satisfying stay.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
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DoubletreeSanJuan, Guest Relations Manager at Doubletree by Hilton San Juan, responded to this review
December 8, 2012
Hola peeam,
Thank you for your kind review. I was glad to see you had a change to explore some the neighboring areas many restaurants and that you were also able to take advantage of our Beach Club with access to our beach front sister properties. I hope we will have the pleasure of welcoming you back in the near future. Please feel free to contact me directly at bo.bramsen@hilton.com if I can be of any future assistance.
Always at your service,

Bo Bramsen
Operations Manager
bo.bramsen@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
8 helpful votes 8 helpful votes
“Home away from home”
5 of 5 stars Reviewed December 3, 2012

I have been living at the Doubletree San Juan since September and can tell you this hotel is awesome. The hotel and rooms are very clean and comfortable, the staff is very friendly and cannot do enough for you. Bolivar at the bar and Tatina, Felix and Bo manage the facility. Good pool, jacuzzi, fitness center and laundry. After being here for three months when I went home for Thanksgiving I missed the staff who are now all my friends. It is about a 10 minute walk to the beach but we all need a little walk now don't we? I would recommend this hotel to everyone. It is a great value

Room Tip: Pool side rooms are great for longer stay's
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
Ask 451RichardJ about Doubletree by Hilton San Juan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeSanJuan, Guest Relations Manager at Doubletree by Hilton San Juan, responded to this review
December 8, 2012
Hola 451RichardJ,
Thank you for choosing the DoubleTree for your extended stay in Puerto Rico. It has been our pleasure to have you as a guest during this time. Please feel free to let us know if there is anything we can do to make the remainder of your stay more comfortable.
Always at your service,

Bo Bramsen
Operations Manager
bo.bramsen@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Doubletree by Hilton San Juan

Also Known As:
Doubletree By Hilton San Juan Hotel
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico
Address: 105 Ave De Diego, San Juan 00914, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotels in San Juan
#2 Business Hotels in San Juan
#12 Romantic Hotels in San Juan
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Our Guest Rooms are equipped with a 32” Flat Screen TV with Premium HBO. Flexible work area features, a large desk, ergonomic chair, phone with voice mail and complimentary high-speed and wireless internet. Each guest room offers coffee service by Wolfgang Puck, refrigerator, microwave and MP3 compatible alarm clocks. For extraordinary meals, enjoy the finest in regional and international cuisines at one of our four restaurants, serving breakfast, lunch and dinner daily. ... more   less 
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