One the one hand this is a great business hotel: it is close to the expressway, it has a business center, there is a reliable internet connection (a BIG issue in San Juan!), and the front desk staff are very helpful. Plus it is across the street from a grocery store, so you can avoid getting gouged on breakfast.
However, the last time I stayed here there were two issues. First, the room did not seem clean: there were stains on the pillows and duvet cover, and worse yet HAIR all over the bed. TBH, if I wasn't so tired, I would have asked to switch rooms. The other issue was room service - I ordered a $24 hamburger medium well, and it came up BLOODY - how hard it is to get a hamburger right? I guess this might not seem like a lot, but when you are working long hours on the road, all you want to do at the end of the day is come back to a clean room and a decent hot meal, and unfortunately I was able to do neither.
I really liked this hotel when I stayed here before, and I will probably stay here again if I can get a good rate if for no other reason that I need a strong wifi connection and ready access to a printer for work reasons, but like so much else in San Juan, despite the warmth of the staff it just does not seem like you are getting good value for your money.
- Official Description (provided by the hotel):
- DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more less
- Reservation Options:
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- Also Known As:
- Doubletree By Hilton San Juan Hotel San Juan
- Doubletree San Juan
- San Juan Doubletree
- Best Western San Juan
- San Juan Best Western
- Hotel Pierre Puerto Rico