This is an open letter to the Acacia Boutique Hotel, and The Hotel "At Wind Chimes Boutique Hotel." This is MORESO THOUGH, a warning to anyone considering staying there, and for anyone that has ever stayed there. I will list my name and email address at the end of this post. Anybody may contact me at any time with questions, including representatives of Acacia or Wind Chimes, regarding my complaint. To add some clarity to my account, it should be noted that The Hotel at Wind Chimes Inn is a hotel related to, and presumably managed by the Acacia Boutique Hotel.
I booked the hotel room with booking.com for a pre-tax total of $481.00. After tax (9%) and a service charge (5%), this amounted to $550.60 for 1 room, 4 nights - Friday, Sept 6 through Tuesday Sept 10 (a pre-tax total of $120.25 a night).
When I returned home, I accessed my bank account, only to find an unexpected and inexplicable charge from "Wind Chimes Inn," on my checking account for $431.64, in addition to the correct charge of $550.60 (of which I have a signed receipt)
I phoned the number listed on booking.com for "At Wind Chimes Boutique Hotel" (1-787-727-4153). It was answered by an identified person (refused to identify himself by name [presumably "himself" by low-tone voice]). When I explained my mysterious charge of $431.64 to the individual on the phone, he explained that there is "no record of this charge in his system." I explained that the charge had been made, the money had been withdrawn from my account, and that the charge was shown on my statement as being withdrawn by "At Wind Chimes Boutique Hotel." The Acacia rep then advised me that I would need to send a bank statement by mail to the Acacia Boutique Hotel, then the charge would be credited. I explained that the charge should never have happened on the first place, and that I am now in overdraft because of the faulty charge. I had bills due, and i did not have the time to correspond by mail in this manner. The rep then told me that he would walk from the Acacia Hotel to Wind Chimes Inn (a block away), and advise the manager of my situation. The manager would then call me back to arrange a refund. The Acacia rep told me to wait approximately 15 minutes for the return call. I waited 15 minutes, and no return call had been received. I then phoned the original number approximately 15 times, every time ringing more than ten times, eventually reaching a busy tone each time.
Heavily suspecting at this point that I was being lied to by the people who were in my opinion, clearly stealing from me, I called my bank and informed them of the situation. In the end, I ended up having to cancel the card I used to book the hotel, and dispute the fraudulent charge with my bank. To Wells Fargo's credit, they have been very helpful throughout this ordeal by reversing the charge and canceling the current checking card, and issuing me a new one.
It should be noted that there was an irate customer who checked out before me, who was complaining of being charged twice. He was a resident of the Acacia Hotel, and was warning everyone in the lobby of the double-charge. I wish I had taken the opportunity to check my account before leaving the hotel.
Trying to find the phone number to the San Juan, PR PD was an adventure in itself. I eventually got their number from the San Juan branch of the FBI. Using the phone number provided by the FBI, I have tried to contact the San Juan, PR Police Department - Condado precinct to file a theft report. So far, I have been laughed at and hung up on on the first attempt, and referred to two non-working phone numbers to contact on the second attempt.
It should go without saying, I do not recommend staying at either the Acacia Boutique Hotel, or the Hotel at Wind Chimes Boutique Hotel. Anyone that has stayed at with Wind Chimes or Acacia should review their statement for fraudulent charges, including anyone that has made a purchase with a credit or debit card at the restaurant or bar at either of these hotels. If you have completed any online transactions using their WiFi on your personal Internet device (phone, iPad, laptop, etc) you should also review your statements for fraudulent charges, and change passwords to be cautious.
Do not be fooled by the menus is the rooms, they kitchen is never open, and they will never be willing to provide the advertised breakfast and/or dinner.
The beds are hard as a rock, and the T.V. freezes out every day, requiring it to be unplugged and plugged in again to make it work.
My overall experience with the people of Condado, San Juan, Puerto Rico was beyond enjoyable. I have never experienced such a strong concentration of so many kind, helpful, and breathtakingly beautiful people in my life. The terrible experience with the Acacia Boutique Hotel / At Wind Chimes Boutique Hotel has in no way affected my opinion of the people of Condado, San Juan, PR. I would suggest though, if you plan on visiting, to shell out the extra money and stay at the Marriott. Also, be aware of the fact that crime is a very serious problem on this island, and prepare accordingly.
Sincerely, Benson Alexander.
Any questions or comments, please contact me at:
Below is the contact info related to the mentioned places of business in my critique:
At Wind Chimes Boutique Hotel
Condado, PR 00911
Acacia Boutique Hotel
8 Calle Taft
San Juan, PR 00911
San Juan PD - General Number
Condado Precinct (so far non-working)
FBI - San Juan PR Office
Federal Office Bldg., Suite 526
150 Carlos Chardon Avenue
Hato Rey, PR 00918
Fax: (787) 759-1587
Go somewhere else.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.