I arrived in P.R. Tuesday 8/28/12 at 11am-- I went only for one day. I was traveling StandBy and I knew that I was wait listed for a flight leaving early on 8/29/12. Since I was only going to be there for one day I wasn't going to get a hotel but I saw this hotel on Orbitz for $78. and it had a pool, a hot tub, a restaurant and a bar so I decided that I would indulge myself. When I booked this room I was already in P.R., I told the Orbitz agent that I was going from the airport to the Hotel, the time was around 11:10 am. 1st problem encountered--when I got to the hotel around noon they would not allow me to check in even though I told them that I understood that I would not be able to get the key or access the room but I just wanted to register and leave my bag. They said no not until 2pm. I explained that I had an appointment with a lawyer at 2pm in Carolina and I would not be able to return until after 6pm. They still said no.
Next problem when I returned around 7:30pm the hotel was all locked up and no one was on the front desk. There was another couple with suitcases also waiting. They informed me that they had called the number on the door about 15 minutes prior and was told that someone would be right there. That this someone was coming from a block away from a sister hotel. I also called and was told that someone should be there momentarily. Well 10 minutes later someone did come and I got checked in by 8pm. Next and final problem-- I was wiped out from all the running around I had done and I was hungry as I had not eaten anything all day and I left my home at 4am- I was just anxious to get something to eat and sit in the HOT TUB - well this is the kicker- the hot tub and the restaurant are both in the sister hotel a block away. They only had a bar (a very nice bar) and a pool (a very nice pool). So I walked as suggested 10 minutes to a very nice restaurant on Ashford and on the way back to hotel I indulged in a little casino action at a very nice casino in the Radisson. Needless to say I only returned to the hotel at 12:45am had to gather my things, check out, as the first flight I was listed for left at 2:55am. So you can see how disappointed I was because had the restaurant and the hot tub been on premises I was have saved a lot of money (money that I lost at the casino). I had all intentions of eating right there and relaxing in hot tub and perhaps visiting the bar (which I did anyway). I am really not complaining--I was only disappointed. But on a positive note the Wind Chime is a very lovely hotel, the room was nice and clean( although I only put my bag in the room and then returned to remove my bag), the Front Desk Clerk and the Bar Maid were both delightful, energetic and very pleasant. And best of all the price($78) was a bargain. You could not find a nicer place to stay in that area. The location is perfect, in close proximity to stores, shops, restaurants, casinos, the beach -- just about everything.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.