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“Close to Cruise Terminal” 4 of 5 stars
Review of Sheraton Old San Juan Hotel & Casino

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Sheraton Old San Juan Hotel & Casino
4.0 of 5 Hotel   |   100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico   |  
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4th Night Free
Ranked #17 of 47 Hotels in San Juan
Philadelphia, Pennsylvania
Top Contributor
64 reviews 64 reviews
12 hotel reviews
Reviews in 26 cities Reviews in 26 cities
29 helpful votes 29 helpful votes
“Close to Cruise Terminal”
4 of 5 stars Reviewed August 27, 2014

Stayed here for one night before my cruise.m Arrived around noon and was able to check into my room. I was also upgraded to a better room because we are Starwoods members. Hotel is clean and the staff was very friendly.There is a roof top pool, small but has a great view of the harbour. There is restaurant in the hotel, but there are many close by as well. You can walk one block and there are many choices. There was a food festival the day we visited and was plenty of things to do at night in walking distance. We also took a trip to the Bacardi Factory, that was suggested by the doorman. We took the ferry across the street from the hotel. That was great suggestion. I would definitely stay here again.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, August 29, 2014
Dear Guest,
Thanks for the compliments and we are glad you got to do so many things in just one day. Historic Old San Juan always has something going on every week.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,336 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (293)
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Jacksonville, Florida
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 26, 2014

My wife and I went on a cruise out of San Juan and arrived 1 day early to check out Old San Juan. We chose this hotel due to its location to the cruise terminal. Check in was quick and our room was ready on arrival. The room was clean and meet our needs. It is close to the trolly stop #1. Also a short walk to the forts and other sights in Old San Juan. In the morning they held our luggage for us so we could go back out to enjoy more of Old San Jaun. Senor Frogs is next door and a CVS is maybe a block away. After getting our bags and crossing the street a luggage porter met us almost immedetly to carry our bags to the terminal.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, August 29, 2014
Glad you enjoyed your visit and hope you also enjoyed your cruise vacation
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Ohio, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 24, 2014

We stayed here for a night before our cruise left out of Puerto Rico. The hotel and room were wonderful. Great size, clean and nicely equipped. The Chicago Burger joint had a great burger and the outdoor bar was awesome with great service. With it being nearly right across from the port, its location was perfect. Located in the city's historical center, with an awesome fort just minutes away on foot, there was alot of stuff to do.. The Paleo Tuscan restaurant tho, left alot to be desired. it was not good at all but overall, no complaints.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, August 29, 2014
Dear guest,
Thanks for sharing your experience with us. We are glad you enjoyed your stay although regret Palio Puerto Rican fusion did not meet your expectations. We hope you enjoyed your cruise vacation as well and that we welcome you back soon.
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Belleville
Top Contributor
64 reviews 64 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed August 23, 2014

Our room was on the 9th floor. Walk out balcony and that whole wall of the room was glass. We could look out to the right and see the cruise ships, straight ahead and see the town and up the hill to see Castillo San Cristobol. Excellent staff, clean rooms breakfast buffet and other amenities. Ready to go again.

Room Tip: Get a room on the 8th or ninth floor facing the harbor.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, August 29, 2014
Dear guest!
Thanks for the kind compliments. We are glad you enjoyed your stay and Old San Juan. Hope to see you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington D.C.
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 22, 2014

Stayed her as an arrangement for a destination wedding for friends. The hotel was comfortable however, they were doing construction really close to the first room we checked into, we immediately checked out as my then 3 year old was afraid every time that he heard a drill, it sounded as if it was in our room. The next room was better, however, we did not have a view, we were on an interior room that overlooked the hotel workers walking back and forth. I was okay with that as long as I didn't hear any noise as a slept, we also spent a lot of time out of the room so the window view was not an issue. The Hotel has a pool, casino restaurants and a quick dining burger joint that has pretty good food. Next door to Senior Frogs, Ralph Lauren Polo, Don Q, historical landmarks and shopping.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, August 29, 2014
Dear guest,
Thanks for sharing your experience. Indeed we renovated all guest rooms during 2013 and completed already. We regret the noise inconvenience but glad you enjoyed your visit.
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West Point, Utah
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 19, 2014

Stayed here after taking a Carnival Cruise. The Hotel was just across the street of the Ships port. Check in was not until 3:00 but we arrived early and was able to pre-check in and leave our luggage in storage. Staff was very friendly and very helpful. We left our luggage and our phone number for them to call when the room was ready. We we around and explored Old San Juan and received a call about 1:00 telling us our room was ready.
The room was in very good condition and was very clean. There is a small swimming pool on the 9th floor with great views of Old San Juan. It is just a block or so from many of the shops and local Restaurants. It is also about a 15 min walk to Castillo San Felipe del Morro.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, August 29, 2014
Thanks for the compliments. Glad you enjoyed the hotel as well as Old San Juan. You seem to have taken advantage of our unique location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Top Contributor
105 reviews 105 reviews
39 hotel reviews
Reviews in 37 cities Reviews in 37 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed August 19, 2014

This was a great choice for our last night in San Juan!! We had a romance package and it was indeed a super value!! It is really worth it to splurge for the bay view and or step out balcony the rooms are old but well appointed with lots of amenities. The staff was great and the proximity to all the sights made this hotel a perfect choice. I did my research on the smaller more quaint options but since we are older and needed a late check out and less walking I could not have been happier with our selection. The roof top pool had a superb view and the breakfast buffet was a nice surprise!!

Room Tip: Go for the view!!
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, August 29, 2014
Dear guest! Great to see you still book romance packages. We are glad you enjoyed your visit and the city. It sure is the perfect getaway for foodies and night ambiance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Old San Juan Hotel & Casino

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Casino Hotel in San Juan
#9 Luxury Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Old San Juan Hotel & Casino 4*
Number of rooms: 240
Official Description (provided by the hotel):
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are "Steps from Everything" ... more   less 
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton

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