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“Barely 3 stars” 3 of 5 stars
Review of Sheraton Old San Juan Hotel & Casino

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Sheraton Old San Juan Hotel & Casino
4.0 of 5 Hotel   |   100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico   |  
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Ranked #17 of 47 Hotels in San Juan
New York, NY
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
“Barely 3 stars”
3 of 5 stars Reviewed April 27, 2014

As SPG members, we usually stay at Sheratons and Westins in major cities so we opted for this hotel based on location and a late arrival in San Juan. After renting a car at the airport, we drove 20 minutes or so to get on site. The service was great, but the hotel itself was in need of renovations/updating. The carpet lined rooms felt a little dirty, but maybe it was just the humidity of the region taking its toll.

The location was perfect as a launch point for walks through Old San Juan. In combination with the free trolleys, we could get around to both Fort El Morro and San Cristobal with little effort. There is surprisingly very little to eat nearby for breakfast, and ended up having lunch at 10 AM. We did not take advantage of the casino, as we travelled with children and had no interest in gambling on this trip. There is no nearby beach for those who are curious.

In short, the excellent service and location made up for some of the deficiencies in room quality, so I think it deserves three stars (but barely!).

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, May 1, 2014
Thanks for sharing your experience and for the compliments about our service. Old San Juan is a foodie paradise and also offers many excellent breakfast choices just steps from the hotel like Cafe Cortes, Caficultura, Cafe Berlin, Manolin, Cuatro Sombras and more. There is also a nice secluded beach 4 blocks away across the Capitol-Senate house. Thank you again for your business and SPG - Starwood support.
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1,285 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (278)
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English first
Columbia, SC
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 26, 2014

My family (wife and twins) came back from Vieques a day before our flight home to avoid the rush of the ferry to the mainland and then on to the airport. We were looking to spend some time in Old San Juan and were looking for a place in the heart of town that wasn't too expensive. The Sheraton was perfect - price was reasonable $169/night and within walking distance to old town. Most of our time was spent exploring the town and we spent very little time in the hotel. However, one really great aspect of the hotel is the pool area. It's on the 9th floor and as the kids swam, my wife and I could see the city as the sun went down and the city lights began to come on.

Room was clean and well maintained. It was fine for what we needed-a home base that didn't require additional travel.

Room Tip: Good place to stay if you're looking to explore Old San Juan.
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, May 1, 2014
Dear Guest,
Thank you for sharing your experience. Glad you and your family all enjoyed your stay as well as this magnificent historic city.
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Kenner, Louisiana
Top Contributor
249 reviews 249 reviews
13 hotel reviews
Reviews in 55 cities Reviews in 55 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed April 25, 2014

The hotel staff was very accommodating on check in, and their English was good. Our room is very quiet and far from the elevators, which you can request. Our TV would not come on, and the service man came quickly to fix it. The bath and king bed are quite comfortable, but the best thing about the hotel is the convenient location to pier #4, where our cruise is leaving from in just 2 days. It is only one block to walk, so we won't need to even get a taxi!

Room Tip: Ask for one away from the elevator.
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  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, May 1, 2014
Dear Guest,
Thanks for sharing your experience here and we are glad you enjoyed. Hope you also enjoyed your cruise vacation.
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New York City, New York
1 review
5 of 5 stars Reviewed April 25, 2014

I love this hotel I have gone countless amount of times and I hundred percent recommend this hotel as a stay for everyone! My family loves this hotel as well. So many nice people that work here as well!

Stayed February 2014, traveled with family
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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, May 1, 2014
Dear guest! We love you too..... thanks for the compliments and for your continued support choosing us amongst other options.
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Pullman, Michigan, United States
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 25, 2014

The hotel was very clean. Staff was nice and helpful. Free drinks in the casino! Close to the FREE trolleys. The hotel food was rather pricey. Could hear the cruise ships blowing their horn several times at night.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, May 1, 2014
Dear guest, thanks for the comments. Indeed there is one night that a cruise blows their horn at 10pm for departure but most of the times this only happens at daytime. We hope to welcome you back soon.
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Verona
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 24, 2014 via mobile

An excellent hotel in the heart of the old san Juan. Our room are the basic and are fabolus. Inside the hotel is a casinò. For a rapid lunch ther'is the Chicago Burgher company. At 50 meter from the hotel ther'is a starbucks and many other restaurant. The wifi connection is very fast about 20 Mbit\second. Every day they making our room and change the linen and the towels and every day they give 2 bottle of water for free.

Stayed April 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, May 1, 2014
Dear guest,
Thank you for the compliments. Glad you enjoyed your visit after such a long trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
la
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 23, 2014

Quality hotel with all the modern conveniences and old world charm located directly across the streets from the cruise ship piers just blocks from Old San Juan attractions. The rooms are okay and serve their purpose. The staff is awesome. The tour desk down stairs should be your first stop for quality inexpensive tours around Puerto Rico. The pool and hot tub on the roof looks nice but while we were there it was always to fill to accommodate us. (there was a student tour group in the hotel during our stay.) Otherwise great value, great stay.

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, May 1, 2014
Thanks for sharing your experience. We are glad you really enjoyed your visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Old San Juan Hotel & Casino

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Casino Hotel in San Juan
#9 Luxury Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Old San Juan Hotel & Casino 4*
Number of rooms: 240
Official Description (provided by the hotel):
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are "Steps from Everything" ... more   less 
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton

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