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“Lovely stay at the Sheraton Old San Juan” 4 of 5 stars
Review of Sheraton Old San Juan Hotel & Casino

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Sheraton Old San Juan Hotel & Casino
4.0 of 5 Hotel   |   100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico   |  
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Ranked #17 of 46 Hotels in San Juan
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Lovely stay at the Sheraton Old San Juan”
4 of 5 stars Reviewed February 19, 2014

We stayed at the Sheraton Old San Juan for 7 nights. The service was excellent and not what we had expected given the past reviews. The hotel room was clean and serviced in a timely manner every day. We LOVED our corner suite that gave us not one balcony but two and were able to enjoy views of San Cristobal and the piers. We could not have asked for a better location - in the heart of the liveliness that is Old San Juan, for 75 cents a trip buses are available to other parts of San Juan, Isla Verde, Condado, Pinones from the bus station that is only one block away, and there's a lovely quiet sandy beach 10 minutes walk away (down the steps behind the Capital building). We would stay there again the next time we visit San Juan.

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, March 13, 2014
Wow! Another adventuring guest that really takes advantage of some of the unique features we have just steps away. You are only a few of the less than 3% of our guest that walk to this nice and secluded beach as well as take the bus to nearby beaches and neighborhoods. Kudos and we could not be happier to know that you enjoyed your visit.
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1,444 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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West Palm Beach, Florida
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed February 18, 2014

When the usual places I stay were booked solid, I chose to stay in the heart of Old San Juan. I am very disappointed. The rooms are in need of a major makeover. The casino is just lousy. The location is nice, but there is no beach. I'm here for business so I don't care much about the lack of a view or a beach, but I would never stay here again unless I was using it the night before a cruise. I certainly would not recommend this hotel or location for families. The Condado area and Isla Verde hotels are much nicer.

Stayed February 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, March 13, 2014
Dear guest,
Thank you for your feedback. We regret not meeting your expectations during your stay and hope we have another opportunity in the future to do so. We strive to provide you a great experience which you are entitled to.
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Hot Springs, Arkansas
Top Contributor
94 reviews 94 reviews
29 hotel reviews
Reviews in 44 cities Reviews in 44 cities
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed February 17, 2014

The location is excellent, right across the road from some of the cruise ships pier, RCCL is at Pan American pier which is about $20 taxi ride. The free transportation shuttle stops are very close to visit Old San Juan, and no need for a taxi. You can walk to many restaurants in Old San Juan. The room was clean and good beading but average room. No place in the hotel to get a cup of coffee in the morning without going to the restaurant, which is disappointing and about $5 for a small 6oz cup. The in room coffee packs are for a full pot brewer but used in a single cup coffee maker, so way too strong. Good coffee shop across the street and to the right. The breakfast buffet was average. The casino is small and mainly packed with locals on the slots. The lobby is small and more like a express motel. I would stay elsewhere next trip, since only advantage is location to Old San Juan and the pier if traveling on Carnival. For one night pre cruise it's a good choice, but not for a multiple day stay.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, March 13, 2014
Dear guest, thanks for sharing your experience with us. We are glad you enjoyed Old San Juan and our unique location. Next month we should be opening a "Grab & Go" type coffee stand in our lobby extension area. This based on feedback like your and also our corporate guest that are in a rush.
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USA
Top Contributor
269 reviews 269 reviews
205 hotel reviews
Reviews in 218 cities Reviews in 218 cities
1,226 helpful votes 1,226 helpful votes
5 of 5 stars Reviewed February 17, 2014

This hotel is located right in old town of San Juan and right across from the cruise ports where the ships either stop for a stay or change passengers. Really a great area as the entire old San Juan is filled to the brim with night light, outside and inside eateries, yogurt and ice cream shops, shopping and so much to do. The hotel is well kept and in great condition. Staff is good and the entire facility and stay is worth the price. Everything in this area of San Juan is a little pricey. Even the knock-off copies of fake purses and clothes sold on the street are way over priced. But this is the way things are here and they have no shortage of customers.
I would not stay anywhere else in San Juan. So much of it is not safe. This entire area is patrolled non-stop by walking police. They protect their interest in the area I can assure you.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, March 13, 2014
Thanks for the great compliments and detailed advise for other travelers on the awesomeness of Historic Old San Juan, the Caribbean's most visited city. Glad you enjoyed!
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Tucker, Georgia
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 16, 2014

We stayed here for two nights before boarding a cruise. We booked a king suite, which had French doors that opened onto a small balcony that overlooked the cruise port. The hotel has recently been remodeled so all of the carpet and paint was new. The hotel is an older building, but is in great shape. The bed was very comfortable and the bathroom was spotless.

This is a very convenient location, right in old San Juan, with many shops and restaurants within easy walking distance. There is a large drug store with almost anything you would need just a block away. It was just a 5 minute walk to the cruise ship - across the street and down 1 pier.

Overall a very convenient and pleasant stay.

Room Tip: The best views are the king suites that overlook the port.
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, March 13, 2014
Thanks for sharing. Glad you enjoyed your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 15, 2014

I am a Starwood Platinum member and we stayed here twice in February. On the second visit, they gave my wife and I a nice upgrade to a suite with a balcony and view of the cruise ship area. The location is excellent to get around Old San Juan and a short drive to Candado.

Breakfast was a disappointment. The casino is small with blackjack, roulette and primarily slot machines.

I would come back for the location.

Room Tip: Use Starwood status if available for upgrade.
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, March 13, 2014
Dear guest,
We are glad you enjoyed your stay and we thank you for supporting Starwood properties. We look forward to having you back.
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england
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed February 14, 2014

We booked this hotel for a 3 night pre-cruise stay. We'd stayed before when it was the Wyndham and it was quite good. We expected, as a Sheraton hotel for it to have been at least equivalent to our previous stay, but really expected it to be of a higher standard the brand leads you to believe. In reality we were very disappointed. We had booked a suite, with balcony. Yes, that is what we got but it technically fitted the description but that's all. It was a large space, open plan lounge straight through to normal sized bedroom, a bathroom without window and the balcony was actually a "French" balcony which means its not really a balcony at all, just a french door.

The room was really dingy as there was only the french door and then a window in the bedroom area overlooking a dark dismal internal sort of courtyard thing and the whole place, due to the high humidity had a bit of a dank sort of odour to it.

The bed was very large and was exceptionally comfortable but that said, is the only good thing I could say about the place.

Reception staff were not very pleasant or helpful, casino staff treated everyone with suspicion and the public areas are charmless. Would not visit again. Sorry, only other good thing is the location which is convenient for the cruise ships, but not so much so if they dock a couple of miles up the road, which ours did. For 330 dollars a night, we expected more.

Room Tip: If you want a balcony that you can actually sit down and relax on, double check that's what you...
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  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, March 13, 2014
Dear guest,
Thank you for sharing your experience with us here. We regret not being able to meet your expectations during your stay and hope you really had a great cruise vacation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Old San Juan Hotel & Casino

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Old San Juan Hotel & Casino 4*
Number of rooms: 240
Official Description (provided by the hotel):
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are "Steps from Everything" ... more   less 
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton

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