We stayed here once before due to the convenience of being a very short walk across the street to the Carnival dock. They require a two night stay on the weekends. Last year we had a smaller room with a view of the parking lot, but I recall the room being updated. This year, we paid for a room with a bay view. When we checked in, they told us we were upgraded to a junior suite. When there are even a few people at this hotel it takes a very long time to get up to your floor because there are only two elevators. How, for a hotel this size, they only designed it with two in mind I will never understand. Worse than that, we are in shape and would not mind taking the stairs even to the 8th floor because it would be less hassle. However, you cannot even access the stairway until the third floor. Therefore, if you want to take the stairs, you MUST first get the elevator up to the third floor. How does this make any sense? It is extremely frustrating and for this reason alone I don't believe any of us will stay here again.
As far as the room, the junior suite was HUGE but needed a lot of updating, like a previous reviewer said. There was a couch and two large chairs but both had stains all over them, which made me not want to sit on them. There was no mini fridge, so we couldn't keep any leftovers from meals. There was a micro balcony that you could barely stand on, but at least we were able to open the doors and enjoy the view. The bathroom was older and not updated like most others are.
-You can literally walk across the street to board your Carnival cruise
-Old San Juan and all of the bars and restaurants it has to offer are within walking distance
-It is a clean safe place to stay with reasonable rates
-Lack of easily accessible stairwell
-Requirement to stay two nights on weekends
-Lack of a real lobby area so things get very crowded at checkout time at the end of the weekend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear guest from Albany,
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Thanks for taking the time to share your experience with us here. You make some valid points and although we seldom have issues with elevator access I can understand that it could be slower on heavy check-in / check-out dates. Rooms are currently under renovation to be completed y October this year. Anyhow, we truly regret we did not provide for a better experience and hope that next time you journeys bring you to town, you try our new product. Hope you also enjoyed your cruise vacation.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.