We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fair hotel in a great location” 3 of 5 stars
Review of Sheraton Old San Juan Hotel & Casino

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Sheraton Old San Juan Hotel & Casino to your Saves list
Sheraton Old San Juan Hotel & Casino
4.0 of 5 Hotel   |   100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
4th Night Free
Ranked #17 of 47 Hotels in San Juan
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Fair hotel in a great location”
3 of 5 stars Reviewed April 9, 2013

Okay so giving a balanced review, the hotel is in a fantastic location if you want to explore the old town, and the staff are very helpful and friendly. The rooms are clean and bed was very comfortable. So after a long wonder and few drinks, you also can have a comfortable kip.

As for value you for money, this is a little bit of grey area, you can not but feel that they trade heavily on the location (which is fair enough) but the hotel does need some investment, the room that stayed in (junior suite) was very dated, for the money it cost for the night you would have expected something more impressive, the dinning in the hotel was very limited, with the restaurant being closed on a Monday (did not see that coming) the burger bar was fantastic down stairs, and my wife went crazy for the onion rings. But the hotel really needs a bar lounge, I do think they are missing a trick here. If it was me I would lose some of the slot machines for more resident space.

But to close the location was fantastic, easy to drive to with great parking. If you are going on one of the cruises, a few of the piers are right out side.

If stay here for the location, which is a good call. Save some dollars and get a standard room, it means more cocktails in the old town.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, April 12, 2013
Dear guest,
Thanks for sharing your feedback here. We are glad you enjoyed our location and appreciate your suggestions. We always implement new activities / amenities based on guest feedback. Both of our restaurants have a lounge but we are surrounded by the hottest town in the Caribbean 24 / 7 = Old San Juan. We hope to see you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,285 reviews from our community

Traveler rating
    288
    521
    316
    91
    69
See reviews for
239
561
57
89
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (278)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
GAINESVILLE
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 8, 2013

We had booked 2 rooms for our family of 5, a king and 2 doubles. We were about 3 hours late in arriving and had called ahead to let them know, but upon check in we're notified that our rooms were apart. We got what we asked for, just not adjoining which was a small hassle. The hotel was full, apparently, and they had no flexibility.
Service was friendly and efficient. Our rooms were clean, a bit small, showing some wear, vey good linens/towels, and no odor. The hotel is right on the water where some cruise ships dock. We arrived on the night before Good Friday, so the casino had closed and was closed the next day. A lot of old San Juan was closed on Good Friday, and it was warm, overcast/windy/misty, but we took off on foot to explore the old city and we covered a lot of ground including the 2 forts. Hotel was conveniently located!
Convenient to catch taxis right in front of hotel. Pool on top floor was small. We stayed on same floor and didn't notice any extra traffic due to pool. Our room faced an inner courtyard, so we kept our blinds closed for privacy. To reach guest floors, one needs key card to activate elevator. Nice security touch.
We did order room service for dinner and breakfast and the food was delivered timely, warm, and probably one of the best room service meals I've had! Don't be afraid of ordering!
If we ever are in old San Juan again, would definitely stay here again.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, April 12, 2013
Dear guest from Florida,
Thanks for your feedback. We are glad you enjoyed your stay during your Easter vacation with your family. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 8, 2013

We stayed at the Sheraton in Old San Juan for 2 nights before sailing on Celebrity Summit. We had 2 rooms on the 7th floor close to the elevators. Both rooms were clean and had very comfy beds. The only thing to note is that the walls are thin and at times we could hear people by the elevators. The location is great, close to many shops, restaurants and historic sites. Hotel staff was nice and helpful with dinner suggestions for nearby restaurants. We also used Hertz car rental services inside the hotel and had a good experience. We would recommend this hotel, especially if you are going on a cruise.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, April 12, 2013
Dear guest from Denver,
Thank you very much for sharing your experience here. Glad you enjoyed your stay with us as well as our location in Old San Juan even if your cruise departed from the Pan American pier 2 miles away. We hope to see you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, MA
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
Reviews in 20 cities Reviews in 20 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 8, 2013

We spent two nights at the Sheraton while on our way to Vieques. Our room was clean and comfortable. The hotel is not brand new and not glitzy, but it met our needs. The casino is a bit sad, but offered a brief (for us) diversion. We had a deal on food at the hotel, and ate the delicious and extensive breakfast buffet.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, April 12, 2013
Dear guest from Boston,
Thanks for sharing your experience here. Glad you enjoyed your stay with us as well as our Palio Restaurant breakfast buffet. Hope you also had a wonderful time in Vieques and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corsham, United Kingdom
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 6, 2013

We arrived at midnight after long flights from the UK.The reception had our room keys and information ready and immediately porters took us to our room which was quite refreshing.
The room was clean with a good sized bathroom and a coffee maker.
Because the hotel is in the centre of San Juan we were able to walk along the sea front and even took a tour of Old Juan on a horse and cart before boarding our ship
A perfect start to a holiday

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, April 8, 2013
Dear Guest from U.K.
Thank you for sharing your experience here. We are glad you really enjoyed your stay with us and that we were able to start your vacations on a good note. Hope you also had a chance to enjoy Tea at one of the many Coffee / Tea shops in town and that your cruise was also enjoyable. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tignish, Canada
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 5, 2013

We had booked a king size bed at this hotel but when we got there we were told there were none available. I wasn't too pleased about that and the hotel itself was but you can tell it is a bit older and could use some updates. However, the location was awesome, just walk out your door and everything is right at your fingertips, even a free trolly to take you all around town! The Palio Restaurant was delicious, the Sangria and Puerto Rican cuisine was out of this world, no complaints at all!!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Location
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, April 8, 2013
Dear Canadian guest,
Thanks for sharing your experience here. We are glad you enjoyes your stay with us although regret your preferred bed type was not available. Hope all your trip was great and please come back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 4, 2013

We booked a harbor front facing suite which was just as advertised and even beyond in size - we got a really large suite overlooking the cruise ships terminal. The suite includes one inner bedroom - king size, a corridor, a large bath-room, a large living room and a small balcony. We used the 2 days to tour old San Juan before our cruise with Carnival Valor. It was a very good location for touring the area as well as be close to ship's docking by even walking shortly with our luggage to the ship in our embarkation day.

The hotel services seem efficient apart of a minor thing of not sending us a text message whenever the room is ready - we returned to the hotel at 17:00 after safeguarding our luggage around 14:00 to find out the room is ready.

All in all I warmly recommend staying there as part of old San Juan tour, waiting to a cruise ship or a combination of the two as we did.

Room Tip: We booked the room directly with Sheraton to verify the best prices and value
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, April 5, 2013
Dear guest from Israel,
Thank you very much for sharing your experience here. We are glad you really enjoyed your stay with us and Old San Juan city, now an official National Historic Site. Hope you also enjoyed your cruise vacation and trip back home. I personally enjoyed my visits to Israel. We look forward to seeing you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Sheraton Old San Juan Hotel & Casino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Old San Juan Hotel & Casino

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Casino Hotel in San Juan
#9 Luxury Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Old San Juan Hotel & Casino 4*
Number of rooms: 240
Official Description (provided by the hotel):
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are "Steps from Everything" ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Starwood, Cheap Tickets, Hotels.com, Caribbean Online Mgt Corp., BookIt.com, Despegar.com, Booking.com and Tingo so you can book your Sheraton Old San Juan Hotel & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton

Owners: What's your side of the story?

If you own or manage Sheraton Old San Juan Hotel & Casino, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.