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“good for congress attendies at San Juan convention centre” 4 of 5 stars
Review of Sheraton Old San Juan Hotel & Casino

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Sheraton Old San Juan Hotel & Casino
4.0 of 5 Hotel   |   100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico   |  
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4th Night Free
Ranked #19 of 46 Hotels in San Juan
Riga
Top Contributor
331 reviews 331 reviews
62 hotel reviews
Reviews in 64 cities Reviews in 64 cities
128 helpful votes 128 helpful votes
“good for congress attendies at San Juan convention centre”
4 of 5 stars Reviewed October 28, 2012

if you are attending congress at San Juan convention centre, this is most perfect hotel to stay, while it is - within one min walk from each other, has a great rooms, infinity outdoor pool, bars, restaurants and even some altearnative restaurants neer by. be aware that hotel public areas are very well air-condinioned and upon entrance to large lobby, you will have cool air shower. when you get to the room, it is spacious and well organized. bed is comfy. only i can't understand, why blankets is not inserted into cover, but placed over sheet... you also can't open windows in rooms without balcony, so there are no chance to get fresh air :( i don't know about breakfast, but our group has specially arranged and that was fine. please note that there are no shuttle services between hotel and airport, so you will need to use taxi, but it is reasonably priced.

Room Tip: if you have a chance, than ask for the sea view instead of garden...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, October 30, 2012
Based on the location and hotel facility description, I believe you are referring to the Sheraton Puerto Rico hotel across the Convention Center. Although, many convention attendees stay with us as well, we are two miles from the Convention center located in the hear of Old San Juan. Glad you enjoyed your visit to a Sheraton property as well to Puerto Rico and hope you return soon.
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1,445 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Manati, Puerto Rico
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 25, 2012

I was staying there for 2 nights, the bedroom is beautiful and big, very clean and comfortable, Just perfect. It has wunderfull view to the bay of San Juan and the cruises from the last floor where the pool is located but the only thing I did'nt like was that the pool was too small and it wasn't to deep just 4 ft.. It has a nice and huge gym.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, October 30, 2012
Thanks for the note. Perhaps our pool is not too large due to our rooftop limitations but hope you did enjoy our privileged location just steps from everything there is to do in Old San Juan. We look forward to having you here soon.
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Boston
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 16, 2012 via mobile

This hotel was a pleasant stay. Nice location, friendly and helpful staff, good restaurants. Hotel is located on the bottom of old San Juan, but OSJ is small enough to hit all of the destinations by walking, or take the trolley.

If this hotel was on the mainland I think it would be a little more updated, but it was still very nice and what you would expect in Puerto Rico.

Our only complaints were the neighboring room had a rude 2am noise disturbance (walls do not block out sound as good as you'd expect), but this was mostly bad luck being next to a bunch of frat boys hooting and howling like this.

Also at check in we were told the starhot discount (my sisters work for Starwood), would apply to all hotel restaurants. Well we ate at their most expensive restaurant on the 2nd floor, and were hit with an $80 bill which we expected to be cut in half.

Overall we were satisfied with the hotel, and especially with Puerto Rico in general. This was our first time in PR, and we liked it even better than Hawaii!

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, October 23, 2012
Thanks for the note. The StarHot discount is applicable to all our outlets. We will look into this and adjust accordingly. Forward a copy of your invoice to sales@sheratonoldsanjuan.com
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Tampa, Florida
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 12, 2012

We stayed last September 2012 and it was a good experience as expected from a Sheraton hotel. Front desk personnel were very professional and helped us on directions and other information. We stayed on the 9th floor with a very good view of the bay and an outside pool right there on the 9th floor.

Location was perfect because we wanted to walk Old San Juan and not drive around. Trolley stops are very close to hotel as well as good restaurants. One night we tried their Chicago burger place and it was good although burger was not prepared as ordered.

There is a good size casino but we did not play any games.

In summary we would stay there again. It is a little expensive but you get your money's worth.

Room Tip: Good hotel if you are planning to visit and stay at Old San Juan. No need to drive as you can either...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, October 23, 2012
We are glad you enjoyed your recent visit. Indeed, we have an ideal location if you want to avoid riding any cabs and put that money towards your entertainment in town. Old San Juan adds new restaurants and activities every month.
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Herndon, Virginia, United States
Top Contributor
54 reviews 54 reviews
22 hotel reviews
Reviews in 31 cities Reviews in 31 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed October 9, 2012

I came to PR with a group of friends and we all stayed at the Sheraton. First impression was it is very convenient for old town san juan and the cruise terminals. Additionally, it's very lively at night if you walk around a bit. There are some great restaurants close by, plus bars and clubs just a few blocks away. The rooms aren't bad, maybe we got lucky but I didn't have any complaints about the rooms themselves. We easily walked around Old Town from our hotel, going through the fortresses and city shops. One thing, and I'm not sure if I was just lucky, but the casino tables are hot. Blackjack I kept winning (and no i'm not really much of a black jack player). Seriously, I'd spend like $250 for the day and win mroe than that back at the casino. I repeated this several nights. it's a small casino, slots and a few card games (roulette being one too) but was nice to unwind in the late evenings. It seems to aslo be open all day and night.

Food we didn't eat at the hotel, their Pina Colada is awesome though, not sweet like it is here but very tasty. Last thing I didn't really feel threatened by that may be because I was in a group (talking about the area now). It is dark at night, lot of people around walking up to food carts and such...but didn't feel any more or less scared then I would normally. if you get a good price, sheraton is pretty good stay. Recommend it.

  • Stayed May 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, October 23, 2012
Thank you for the time to post a review. Glad you really enjoyed Old San Juan. It is a special city since it's busy with visitors 24 / 7 which also enhances it's safety record. You could have even tried the food carts as they are really famous between locals. One of my favorite is "trompo taco" the most original Mexican food cart ever. Anyhow, Old San Juan keeps evolving, now with NEW free trolleys and soon the light-rail system with stops to other areas including the Convention Center (2 miles away). Hope to see you again soon!
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Malta, New York
Top Contributor
155 reviews 155 reviews
18 hotel reviews
Reviews in 51 cities Reviews in 51 cities
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed October 7, 2012

We stayed here a few nights before our cruise. Nice room, nice location. We were able to walk easily to the port and to all other areas we visited in Old San Juan. The area got a little sketchy at night, with several homeless people sleeping in the storefronts nearby. Also, a man with a cut up face approached us at night telling us some story of how he got jumped and his father was in the hospital, and that he was staying at the Sheraton. He claimed his father already was at the hospital but that he didn't have money for a cab to meet him there. He tried asking us for a few dollars but we didn't bring any cash on us for these types of reasons. The story didn't add up and we never asked the hotel staff if there was any truth to it. Some areas are very unsafe, you need to be careful around this area of SJ.

Don't waste your time with the burger joint attached to the hotel. Terrible service. Slow. Unfriendly. Unappreciative. Nothing special about the food. I wish we'd never gone there but we were desperate and it was close.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, October 12, 2012
Thank you very much for taking the time to share your experience. We regret your experience at the Burger outlet was not excellent. Amazed by the story some jobless people may come up with for a few bucks. Old San Juan has one of the safest records in the Caribbean.
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Roland, Arkansas
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed October 6, 2012

Just stayed there September 22 to go on a Carnival cruise the next day. The rate was slightly under $200. We had a view of a parking garage, this was OK as we arrived late in the evening. The only negatives were the slats on the left shutter did not close enough to keep out the light from the parking garage and the room smelled musty and damp, but not unbareable. This is a great location for boarding the cruise ship. The front desk staff and the bellmen were very friendly and helpful.
The restaurant was good. We had the continental style breakfast. The oatmeal was wonderful. There were assorted cold cuts, cheese, breads, and fruit. The meal was very filling.
If I were going on another cruise, I would stay there again.

Room Tip: Opt for the ocean view if you arrive early enough.
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  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel & Casino, responded to this review, October 12, 2012
We truly appreciate your feedback. Not sure if we were notified about the shutter - light problem since I'm pretty sure we could have helped with black-outs, etc. Glad you enjoyed the great breakfast buffet served daily at Palio. You really look forward to your next visit.
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Additional Information about Sheraton Old San Juan Hotel & Casino

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Old San Juan Hotel & Casino 4*
Number of rooms: 240
Official Description (provided by the hotel):
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are "Steps from Everything" ... more   less 
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Also Known As:
Sheraton Old San Juan Hotel San Juan
Sheraton Old San Juan Hotel And Casino
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton

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