We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Needs some work” 2 of 5 stars
Review of Radisson Ambassador Plaza Hotel & Casino San Juan

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Radisson Ambassador Plaza Hotel & Casino San Juan to your Saves list
Radisson Ambassador Plaza Hotel & Casino San Juan
3.5 of 5 Hotel   |   1369 Ashford Ave., San Juan 00907, Puerto Rico   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Ranked #36 of 47 Hotels in San Juan
San Juan, Puerto Rico
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Needs some work”
2 of 5 stars Reviewed March 27, 2014

Stayed here for a combination of business and pleasure. There were lots of minor issues. The safe was broken. They fixed it by taping the battery door shut, but it kept coming undone. The result was, we would leave the room with the passport and jewelry locked in the safe, and come back and the safe was open because the batteries slipped out.

The smoke alarm was missing, and it took a couple of days before they got around to replacing it.

At 4:00 pm, the room had not been cleaned, and when I checked with the desk, they said, "we clean once every 24 hours"? The room had not been cleaned all day, and they certainly had cleaned it before 4 the previous day, but every 24 hours?

The worst issue for me was the internet. I could not complete a single e-mail without getting booted off the net at least once. Since this was a working trip, I complained to the front desk, and was told they were working on it. I asked one of the tech guys when it may be fixed? A couple of weeks he said.

Also requires a walk to the beach. With so many nice properties on the beach, I would not stay here again.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Ann D, Sales & Marketing Coordinator at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review, March 28, 2014
Thank you for taking the time to share your feedback. We take pride in our “Yes I Can!” culture and do apologize that you did not receive this level of service. We take the time to listen to your constructive comments about housekeeping service and internet, so we can continually improve our services. To discuss your stay further, please do not hesitate to contact us at madavila@ambassadorplaza.com. We hope for another opportunity to exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

814 reviews from our community

Traveler rating
    113
    253
    235
    123
    90
See reviews for
153
299
57
94
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Manassas, Virginia, United States
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 27, 2014

This place was just okay. It wasn't horrible, but I would not stay there again.

The halls and elevators smelled like urinate, the staff were aloof. One front desk member was chatting on the phone about Facebook while I waited to check out.

Everyone is more interested about the Casino....

You can find something better in PR!

  • Stayed April 2013, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Ann D, Sales & Marketing Coordinator at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review, March 28, 2014
Thank you for your review. We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact us at madavila@ambassadorplaza.com. We hope for another opportunity to exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 24, 2014

was very impressed with my recent stay at this hote...the location is beyond great..very close to the beach and lots of restaurants around...burger king litteraly out the front door...the staff was very pleasent and helpfull with everything from making my reservation to check out...bus line right out front of hotel to take to old san juan...rooms were very nice...kind of dated ...but clean ....i would definitly stay at this hotel again and recomend it to anyone going to san juan ...

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Ann D, Sales & Marketing Coordinator at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review, March 26, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us and our staff assists you with your needs. We appreciate your constructive comments about the rooms. We look forward to your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 21, 2014

Our plan to stay at the Radisson for a couple of days while seeing San Juan worked fine. The location, in a nice residential area, is okay, but the beaches close by are not great. We cabbed to Isle Verde for a day which was wonderful! The hotel is, however, within walking distance of some of the finest restaurants, including Budatai, Pikayo and La Perla. You do need to take a cab when going in to Old San Juan. We had a nice size suite with a living room (bar, table, couch, chair, two refrigerators and microwave), two bathrooms ... one of which was huge. The linens were fine, but the bathrooms very very dated and needed work. The pool area on the roof is fairly small but okay. The free continental breakfast and cocktail reception for concierge rooms were terribly disappointing, but the roof top bar was fun.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Ann D, Sales & Marketing Coordinator at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review, March 26, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you loved the location and our suites. We take the time to listen to your constructive comments about the Ambassador Club, housekeeping service and pool area, so we can continually improve our services. We hope for another opportunity to exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Highland Park, New Jersey
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed March 12, 2014

I read other reviews of this hotel and must admit, was a bit wary. However, it turned out to be a great 5 night stay. We followed TripAdvisor reviewer's advice and asked for a room on a high floor. The room was especially large and clean. The help throughout the hotel was friendly and extremely helpful. We enjoyed the breakfast in the Penthouse lounge every morning and spent delightful hours by the pool. The location is great to walk to lots and lots of restaurants as well as to have a nice walk on the beach. The cab ride to Old San Juan is a fixed $15.00 each way and there is supposed to be a bus that stops very near the hotel that you can take for much less money; however, we were never fortunate to catch it. It doesn't seem to run on schedule! The casino is a very working folks place where the locals seem to be regulars. It occupies the ground floor so that there isn't much of a lobby. In fact, it isn't a very welcoming sight when you first walk in. I thought that lots of other things make up for that like free WiFi, Coffee maker in the room, business office open until 10 pm, nice little gym, to name a few. There is a hair/nail/massage salon on the premises that isn't fancy but functional. We didn't eat in the hotel restaurant because there was such much more activity on the street that appealed to us. This is a very busy hotel because it is moderately priced and you get value for your money if you don't need anything too fancy.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Ann D, Sales & Marketing Coordinator at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review, March 17, 2014
Thank you for taking the time to write about your experience. We are delighted to read that you loved your Ambassador Club room and our location. We appreciate your detailed feedback. We look forward to your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dominican Republic
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 7, 2014

I stayed 4 nights at this hotel. The location is great cause you have many restaurants and shops nearby (although I dont recomend the shops cause they are Tourist prices), the room it self I believe needs some improvements to make it look better, TV is really old and the decoration looks like straight from the 90s, the bathroom had several old stains from hard water.

Breakfast in the morning was great every day. Service was also great, any time we need something we got it right away.

I recomend this hotel for business people or couples, the ocean is right behind the hotel and to walk freely around is really nice, the hotel area is really active on fridays and saturdays and there´s some clubs nearby.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Ann D, Sales & Marketing Coordinator at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review, March 17, 2014
Thank you for your 4-stars review. We are delighted to read that you loved our location and our staff assists you with your needs. We are sorry you were not satisfied with the accommodations of your room. We take the time to listen to your constructive comments, so we can continually improve our services. We look forward to your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Decatur, Indiana
Top Contributor
101 reviews 101 reviews
29 hotel reviews
Reviews in 42 cities Reviews in 42 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 6, 2014

Nice hotel that is only a block from the ocean and a beach. Hotel was nice, clean with a friendly staff. Check in was organized and efficient. Our room was not special but met all of our needs. Free wifi. We ate at the Ambassador Grill, which has an attached bar. Three of us ordered off the menu and enjoyed our meals. The fourth had the buffet. His comment was food tasted fine but the meats were served too cool for his liking. However, he also had the breakfast buffet the following morning and found everything to his liking. Also in the hotel is a good size casino, mainly slots but some blackjack and poker tables. My wife invested $20 to go with the $10 token provided at check in. She walked away with an extra $15 ten minutes later. True not a big gambler but she made money. Lots of penny slots if that is your game. Right next to the casino is another bar with a band. We also walked across the street to a bar. Nothing fancy but lively with a view of the street for people watching. Within an easy walk of several blocks are numerous bars, restaurants, a grocery and a pharmacy. We only spent one night and AM there but could have easily spent several as there is plenty to do in walking distance. Too Old San Ajman is just a short cab ride. Also, if you are cruising, this hotel is convenient to the port - less than five minutes by cab. If the check in staff does offer ask for a room on third floor or higher. Casino may be too noisy for those on second floor to sleep well. We were on fourth floor and heard zero noise. We slept great.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Ann D, Sales & Marketing Coordinator at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review, March 17, 2014
Thank you for your 4-stars review. We are very happy to read that you enjoyed your stay with us, loved our location and facilities. We look forward to your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Radisson Ambassador Plaza Hotel & Casino San Juan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Radisson Ambassador Plaza Hotel & Casino San Juan

Address: 1369 Ashford Ave., San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Casino Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Radisson Ambassador Plaza Hotel & Casino San Juan 3.5*
Number of rooms: 233
Official Description (provided by the hotel):
With a convenient location just one block from Condado Beach, the Radisson Ambassador Plaza Hotel & Casino offers the kind of warm hospitality, inviting atmosphere and top-notch services that are sure to please both business and leisure travelers. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Cheap Tickets, Priceline, Hotels.com, BookIt.com, getaroom.com, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Radisson Ambassador Plaza Hotel & Casino San Juan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Radisson Ambassador Plaza Hotel And Casino San Juan
Radisson San Juan
San Juan Radisson

Owners: What's your side of the story?

If you own or manage Radisson Ambassador Plaza Hotel & Casino San Juan, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.