The place is ok, but not worth what I paid for 4 people. First day when we arrived, we had lunch at the grill in the hotel with only three tables occupied and waited for an hour for our food. My room was with four adults and got two towels. When we asked for extra towels, we never got them. No microwave and no refrigerator. When speaking with one of the front desk personnel, he seemed like he just didn't want to be of any assistance. I feel that $600.000 was a bit to much for only three days and not have all the above. The picture on line of the hotel is completely different then in person. Nice area, but I will never stay here again.

This hotel is great for a pre or post cruise stay. It is 10 min walking distance to Condado Beach, 15 min taxi ride to the port or to the airport. Has spacious rooms, clean, comfortable beds. Has a restaurant, casino, spa and a pool on the rooftop.Other resonably priced restaurants are also very close by, including a Starbucks. The hotel offers free Wi-FI and a Conference Room where you can print boarding passes. You can also store luggages before and after your check in.

Pros-
-good location and close enough to hop a short taxi ride to cruise port
-Checkin and checkout was a breeze
-Staff are all very nice and helpful
-Casino is nice to have
-Little lobby bar with some local entertainment was also nice
-Drinks were good
-environment was clean
-They will store your luggage for you upon checkout if you have time before your cruise

Cons-
-Hotel needs remodeling desperately
-Room was run down with broken handles, old tv, old fixtures, old bed
-by the pool, caution tape on broken railing bars (get some plants to cover this up if you can't fix it)
-Pool grounds are made with pebbles that came up and stuck on your feet
-The sports bar/restaurant on site was way overpriced with not so great food
-Horrible coffee
-Too much money for a place that needs work
-No beach

Will I return? No. I'd rather pay a little more to stay at a nicer place.

I have stayed at this hotel on a few occasions and I always enjoy my stay. My friend and I shop till we drop and use the hotel as a base. The hotel is perfectly located in the Condado area, with numerous restaurants and shops nearby. The beach is literally just along the road too. Just down the road from the hotel is a great little Mexican place which does great margaritas and fajitas and next to that is a Puerto Rican place which is great too. But the restaurant at the hotel does great burgers as well as other dishes. The fact that the hotel has parking is great for us as we tend to come and go dropping off our purchases, much to the amusement of the bell boys! Its a lively place with lots going on at weekends, live music and plenty of people at the bar and casino. Rooms are spacious and well supplied with the usual amenities such as kettle, hair dryer, TV etc. Beds are comfortable and bathroom is clean! We usually find that the staff are curteous and friendly especially as I speak Spanish. Being a hub for the US and a Cruise ship port of departure and arrival PR can be expensive but this hotel is affordable and a pleasant way to spend a few days.