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“Great hotel close to beach” 5 of 5 stars
Review of Radisson Ambassador Plaza Hotel & Casino San Juan

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Radisson Ambassador Plaza Hotel & Casino San Juan
3.5 of 5 Hotel   |   1369 Ashford Ave., San Juan 00907, Puerto Rico   |  
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Ranked #35 of 46 Hotels in San Juan
Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Great hotel close to beach”
5 of 5 stars Reviewed February 20, 2013

This hotel is great for a pre or post cruise stay. It is 10 min walking distance to Condado Beach, 15 min taxi ride to the port or to the airport. Has spacious rooms, clean, comfortable beds. Has a restaurant, casino, spa and a pool on the rooftop.Other resonably priced restaurants are also very close by, including a Starbucks. The hotel offers free Wi-FI and a Conference Room where you can print boarding passes. You can also store luggages before and after your check in.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Ann D, Sales & Marketing Coordinator at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review, March 4, 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us and loved our rooms. We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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893 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
North Plainfield, New Jersey
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
Reviews in 28 cities Reviews in 28 cities
170 helpful votes 170 helpful votes
3 of 5 stars Reviewed February 20, 2013

Pros-
-good location and close enough to hop a short taxi ride to cruise port
-Checkin and checkout was a breeze
-Staff are all very nice and helpful
-Casino is nice to have
-Little lobby bar with some local entertainment was also nice
-Drinks were good
-environment was clean
-They will store your luggage for you upon checkout if you have time before your cruise

Cons-
-Hotel needs remodeling desperately
-Room was run down with broken handles, old tv, old fixtures, old bed
-by the pool, caution tape on broken railing bars (get some plants to cover this up if you can't fix it)
-Pool grounds are made with pebbles that came up and stuck on your feet
-The sports bar/restaurant on site was way overpriced with not so great food
-Horrible coffee
-Too much money for a place that needs work
-No beach

Will I return? No. I'd rather pay a little more to stay at a nicer place.

Room Tip: Looks like there is a newer section to the hotel. Ask for it.
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Ann D, Sales & Marketing Coordinator at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review, March 4, 2013
Thank you for your feedback. We are delighted to read that you liked our location and our staff assists you with your needs. We apologize that you are not satisfied with your experience at our hotel. Your comments are valued, and your suggestions will be used to consider improvements in the future. We hope for another opportunity to exceed your expectations.
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St. John's, Antigua
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 20, 2013

I have stayed at this hotel on a few occasions and I always enjoy my stay. My friend and I shop till we drop and use the hotel as a base. The hotel is perfectly located in the Condado area, with numerous restaurants and shops nearby. The beach is literally just along the road too. Just down the road from the hotel is a great little Mexican place which does great margaritas and fajitas and next to that is a Puerto Rican place which is great too. But the restaurant at the hotel does great burgers as well as other dishes. The fact that the hotel has parking is great for us as we tend to come and go dropping off our purchases, much to the amusement of the bell boys! Its a lively place with lots going on at weekends, live music and plenty of people at the bar and casino. Rooms are spacious and well supplied with the usual amenities such as kettle, hair dryer, TV etc. Beds are comfortable and bathroom is clean! We usually find that the staff are curteous and friendly especially as I speak Spanish. Being a hub for the US and a Cruise ship port of departure and arrival PR can be expensive but this hotel is affordable and a pleasant way to spend a few days.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Ann D, Sales & Marketing Coordinator at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review, March 4, 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us once again. Your business is much appreciated. We look forward to your next stay.

Please friend us on Facebook and follow on Twitter to stay informed of our upcoming specials!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alabama
Top Contributor
123 reviews 123 reviews
38 hotel reviews
Reviews in 35 cities Reviews in 35 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed February 18, 2013

The hotel worked out well in it's location and availability for a precruise night. I don't think I would stay here on vacation. It is located near the beach and not on the beach. There are alot of goings on around the hotel in the way of foot and automobile traffic, but I did not really see any nice restaurants or desirable bars in the three or four blocks we walked. There is a small lobby where you check in next to a loud casino. The desk clerks were polite, but not very welcoming at all. I think I would have ranked better had I spoken Spanish. The small elevator takes you up to a dimly lit hall. The rooms were good. Our room was clean and fresh and the A/C worked great.
The bed was comfortable and there was very little hall noise heard during the night. The best part, you are ten minutes from the cruise terminal. $16.00 plus $1.00 per bag for the cab. I would stay here again for the convenience, but it was expensive for what you get.

  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Ann D, Sales & Marketing Coordinator at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review, March 4, 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you liked our location and rooms. We take the time to listen to your constructive comments, so we can continually improve our services. We look forward for your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 18, 2013

We stayed for one night during an extended lay-over from the Caribbean. The hotel is centrally located on the main strip in the Condado district which is excellent for the bustling night-life of San Juan. When we arrived, the lobby was a hive of activity, with a wedding party milling around and the vibrancy of the casino close by. Check-in was swift, if not a little surly and impersonal.

Our room was well-appointed (a junior suite) and clean. There were a couple of quality issues, specifically with the air conditioning controller and the sleep-number function on the bed.

We both took advantage of the free welcome drink from the bar and also had a flutter in the large casino on the ground floor. The coffee machine in the hotel room was appreciated (especially for our early start) - although only one coffee tab for a junior suite was a little surprising! We also appreciated the ATM in the lobby and the ability to get a taxi any time of the day/night from outside the hotel.

Over all, it was a pleasant stay in a good quality hotel in a great location.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Ann D, Sales & Marketing Coordinator at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review, February 19, 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us and loved the location. We appreciate your comments about the room. We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Colorado
Top Contributor
51 reviews 51 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 17, 2013

There are many things to do -a lot of good restaurants in Condado. Many in San Juan-only complaint would be the distance to San Juan from condado-it is not walkable in the heat.We took the bus several times-good value for 75cents and also took taxis for a flat rate of 15.00 plus tip.We really enjoyed our stay at this hotel it was just not near a lot of things and the taxi rides became costly but would definetly reccommend this hotel for the value.

Room Tip: We called beforehand and requested an upper floor-had a suite on 4th floor-everything was excellent...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Ann D, Sales & Marketing Coordinator at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review, February 19, 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us and loved the location and your room. We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salta, Salta, Argentina
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed February 15, 2013

We spent a week with my familly in this hotel looking for some nice place to spend our caribbean vacations in something diferent to an all inclusive resort, in some city with lots of activities, but this hotel si really bad, we really enjoyed san Juan, wich let us forget the negative experience with the hotel. As soon as we arrive the room where we were supposed to stay was really in bad conditions, the carpet, really old, was detached everywhere, we asked for another room wich was a little bit better, not really clean, the carpet has that sticky feeling given by dirty, the mattress were the worst one I ever tried, the only thing you can say in favor of this bad expensive hotel is its location, we really felt stolen for the price we payed and the bad qualitty of the rooming.

Room Tip: Never go there
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  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Ann D, Sales & Marketing Coordinator at Radisson Ambassador Plaza Hotel & Casino San Juan, responded to this review, February 21, 2013
Thank you for reaching out and writing your review. We are delighted to read that you enjoyed our convenient location. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Radisson standards. In fact, we have been implementing enhancements to our room product. To discuss your stay further, do not hesitate to contact us at madavila@ambassadorplaza.com. We hope you will give us another chance if you are in the area again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Ambassador Plaza Hotel & Casino San Juan

Address: 1369 Ashford Ave., San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Casino Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Radisson Ambassador Plaza Hotel & Casino San Juan 3.5*
Number of rooms: 233
Official Description (provided by the hotel):
With a convenient location just one block from Condado Beach, the Radisson Ambassador Plaza Hotel & Casino offers the kind of warm hospitality, inviting atmosphere and top-notch services that are sure to please both business and leisure travelers. ... more   less 
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Also Known As:
Radisson Ambassador Plaza Hotel And Casino San Juan
Radisson San Juan
San Juan Radisson

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