Stayed for a single night before our cruise. We had large group and negotiated a nice rate. Rooms and other facilities were just fine, but the service was just not up to the standards expected from Hilton properties. Staff was slow to respond to a variety of issues -- some small, some not so small. The worst service glich was at the pool bar, where it took more than 45 mintues to have our order taken. In the end, we gave up on table service, and placed our order with the bartender. Then it took another 45 minutes for the food to arrive!! No servers checked in with us, and we had no idea if our order was even submitted. Bad form all around. Slow response continued when a friend had an issue with her room which took three hours to resolve (not what a HH Diamond member would expect). I could provide a dozen other examples of staff just not making any effort on simple things. Here's just one ... someone spilled a box of takeaway food in the elevator. Things like that happen, but it should not take almost two hours, and multiple complaints by guests, before anyone made an effort to clean it up. An otherwise lovely hotel, but the poor service colored our stay. We'll go back to the Caribe next year.
- Official Description (provided by the hotel):
- The Condado Plaza Hilton, the only luxury hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotels. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-wining Pikayo restaurant, elegant event venues, three glistening pools, water slide, a 24-hour casino, waterports, 24-hour fitness center, tennis, poolside massage and a bubbling nightlife. ... more less
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- Also Known As:
- Conrad San Juan Condado Plaza Hotel San Juan
- San Juan Conrad
- Condado Plaza Hotel San Juan
- Hotel Resort Wyndham