This is not a "luxury" hotel.
Service is mediocre, sometimes there is no one manning the front desk even though there is a line of people waiting. The room was clean but one day was not serviced even though we had put the Service sign on the door. Then they didn't actually clean it, just changed the towels and bed sheets.
Room design is very poor. The main lighting by giant lamps on each side of the bed is too bright and only has one switch to turn it on/off which is at the head of the bed.
No soundproofing -we could hear the conversations in the room next to ours.
The open closet in the bathroom, just in front of the shower door. Really?
The beach by the hotel is a tiny strip of sand. The pool area is also quite small with loud music.
On the other hand, lots of the outside space is just wasted as nothing is done to allow guests to enjoy it.
- Official Description (provided by the hotel):
- The Condado Plaza Hilton, the only luxury hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotels. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-wining Pikayo restaurant, elegant event venues, three glistening pools, water slide, a 24-hour casino, waterports, 24-hour fitness center, tennis, poolside massage and a bubbling nightlife. ... more less
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- Also Known As:
- Conrad San Juan Condado Plaza Hotel San Juan
- San Juan Conrad
- Condado Plaza Hotel San Juan
- Hotel Resort Wyndham