For San Juan standards this place is nice to spend a few days. Our biggest complaint was the noise as others have mentioned. Our first night was awesome with the only sound of crashing waves outside our balcony. (With Diamond HHonors, they upgraded us to a breathtaking view of the ocean, $7 vouchers to use towards any of their 3 breakfast restaurants, and gave 2 bottles of water). The upgraded water view was by far the best perk as you saw nothing but water outside your room and could hear the crash of the waves. Back to the noise - on the second night, the hotel was near occupancy with several cruises leaving the next day. We could hear every door slam, shout, and our next-door neighbors yelling. This was amplified because they have those room to room doors and sound travels through the gaps easily.

Overall, a good stay in a great location. Before returning to the Condado, we would probably try staying at the Hilton Caribe next time we are in San Juan. We have stayed at the Doubletree, which is nice but the lagoons/ocean near the Conrad Condado and Caribe are gorgeous and worth the extra $.

Other tips / Special Mentions:

- Using the breakfast vouchers - use them at Denny's because they go further and we actually thought the food was better than the Caribe lounge.
- the city bus picks you up in front near the lagoon beach. For $0.75 it will take you to Old Town.
- for dinner, try some of the restaurants down the street instead of the overpriced Hilton restaurants
- the rooms were modern and spaciously optimized. Comfy sofa, very nice bathroom with walk-in glass shower, and coffeemaker w/ refridge. Small complaint with 19 inch TV, when 32 inches should be the industry standard.

Awesome place to stay as long as is not the busy summer season. I just had to stay a whole week to Sandy storm, the management was very gracious trying to accomodate us with a better fare and the location and beach are great, I have stayed on the summer months and its just too busy, another story.

We stayed 3 days at the Conrad and would definitely stay again. The hotel was perfectly placed with breathtaking views of the breakers with our ocean view room. The small beach and lagoon were a delightful addition to the hotel's other amenities such as casino, Denny's and other eateries and it was easy to catch the B21 bus right outside to take us to old San Juan for 75 cents
The Condado area is a perfect tourist strolling area with plenty of shops, bars and restaurants so ideal for a short break like ours. The hotel staff were very helpful; the concierge helped us order some flowers online and kept them for us until we were ready to collect them. We were very happy customers.

Spent 7 nights at the Conrad with my wife and 2 daughters. We stayed in a Junior Suite. Girls twin beds were comfortable but the King size in the master area sat right on a low profile frame and the mattress was not thick enough to support properly so woke up with some sore backs. Had to move rooms on day 2 because of a leak from floor above, but the new suite was right next door and worked out fine the rest of the way. Local staff take it easy and without haste, so plan on being patient, though your needs will be met. Facilities were good and Cafe food was formidable though pricey. It hurts to get hit with the daily resort fee on checkout day...what do you pay a room rate for? But that is a PR economy thing more than anything. All in all, the experience was good but were it not for my extended family living in PR, I would have rather spent what I did at El Conquistador Resort or the Dominican Republic. This place is better suited in, my opinion, for shorter stays.