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“Good value!” 4 of 5 stars
Review of El Canario by the Lagoon

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El Canario by the Lagoon
2.5 of 5 Hotel   |   4 Clemenceau Street | Condado, San Juan 00907, Puerto Rico   |  
Hotel amenities
Ranked #39 of 47 Hotels in San Juan
Helsinki, Finland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Good value!”
4 of 5 stars Reviewed January 26, 2013

The hotel is located very nicely and a walking distance of many things a turist will want to go to.
Neighbourhood felt safe.
Service was great expect 1 man on the night we arrived (it was after midnight ).
He was rude and unhelpful. Everyone else was really freindly,especially a lady from St.Lucia,Mathilda I think she was called,wonderful and so helpful person!!
Rooms are big and confy,beds are big which was very nice!
Airconditioning was quite old and noisy but it worked and that was very important because it was very hot!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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174 reviews from our community

Traveler rating
    36
    71
    37
    19
    11
See reviews for
20
44
17
6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Ann Arbor, Michigan, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 5, 2013

I like its location, close to many restaurants, beaches, airport and old San Juan. Other conditions are not bad if you are not expecting a 4 or 5 star hotel. It has its own parking place and provides breakfast and laundry.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, GA
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 6, 2012

We stayed here two non-consecutive nights in two different rooms. The first room we had was small. The second room was larger, which made a big difference to the overall feel. In both cases the bathroom was clean but not super clean. There was a bit of mold in the soap holder and on the shower head, and I noticed some foreign hairs here and there. The bed was not uncomfortable, but the sheets were worn pretty thin and felt a little scratchy. The breakfast was adequate and it was nice to have free off-street parking. Restaurants were at walking distance which was nice. The neighborhood felt safe enough. Overall, the hotel and the facilities were all just very basic; a little too basic for the $120/night price tag. I don't know how other hotels in the neighborhood in this price range compare, but I would try other options if I were to stay in San Juan again.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nyc
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 28, 2012 via mobile

I stayed 2 nights in August. We extended our vacation, and need an economical place to stay; we had stayd 5 nights in the pricier La Concha. El canario fit the bill, it was comfortable, clean and provided complimentary breakfast. We were able to enjoy the beach and night life of the area, without the price.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 24, 2012

I love this hotel, the front desk agent Mathilda, were extremely nice, warm, inviting and very helpful! This hotel is walking distance from shopping, dinning, the beach and all the clubs in the Condado area. I will definitely stay here again, can I get a discount next time? haha

Room Tip: Balcony rooms are the best.
See more room tips
  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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Puerto Rico
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed July 2, 2012

Is the ideal place to save money, but it could be more clean (there were roaches and foreign hairs in our bathroom). Outdated ambience with scratchy well-used bedding, uncomfortable pillows. Balcony view is the Comfort Inn's wall and the lagoon floods the street every night. Rats just steps from the entrance. Bad attitude from clerks, no coffee and no conditioner.

  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed June 9, 2012

I needed somewhere to stay for 1 night pre-cruise. I had previously stayed in LE Consulat which is nearby ( very good but abt 25% more expensive).It was fully booked and so I chose this hotel based on reviews from other cruisers who said it was fine for 1-night pre or post cruise.

On arrival , the small reception was manned by one person who was on the telephone.
He proceeded to chk us in while continuing to hold a conversation in Spanish on the fone.
Not one word was spoken to us and he gave us the key and pointed to the lift.

The lift is 2 steps up fom the reception level which would be quite difficult for some people with heavy luggage for a 2week cruise.

The room ( I think it was 218) was almost directly opposite the small lift and the area was so narrow it was difficult for the 2nd person to exit the lift until the first person has opened the room door and moved in !

The room was very dated - the bathroom was probably bigger than the bedroom and the Queen bed was one of the smallest (supposedly double beds) I have seen .Smaller than a twin bed in the U.S and smaller than even european beds.

On a positive front the WI-FI worked altho a little slow.
The breakfast was adequate altho only cold offering and the breakfast room is very small but just abt coped with the flow of people.
The location was pretty good abt halfway between airport and cruise port.

I would not stay here again unless the alternative was a lot more expensive.

  • Stayed May 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about El Canario by the Lagoon

Address: 4 Clemenceau Street | Condado, San Juan 00907, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#12 On the Beach Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — El Canario by the Lagoon 2.5*
Number of rooms: 44
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Also Known As:
El Canario By The Lagoon Hotel San Juan

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