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“great experience except housekeeping in room” 4 of 5 stars
Review of Caribe Hilton San Juan

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Caribe Hilton San Juan
4.0 of 5 Hotel   |   1 San Geronimo Street, San Juan 00901, Puerto Rico   |  
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Special Rate
$179 (USD)
Ranked #18 of 46 Hotels in San Juan
Cheyenne, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“great experience except housekeeping in room”
4 of 5 stars Reviewed December 31, 2013

Great property, But housekeeping falls far short of Hilton expectations. Staff was nice and helpfull except 2 bell hops that where rude. Room was never fully cleaned each day but was nice upon arrival. Grounds are wonderful and we would stay here again. We do not have Children but this resort has children in mind and has numerous activities for the kids all day long. Great central location for all San Juan Areas and Very cheap cab ride to airport, old San Juan and easy walk to Condado.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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4,409 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,034)
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Atlanta, Georgia
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed December 31, 2013

I am a frequent traveler to San Juan on business. We chose to stay at the Caribe Hilton on this particular trip. As a Diamond member, and as someone who has been loyal to Hilton for a very long time, I was extremely disappointed with the facilities at the Caribe Hilton and their complete lack of customer service.

Upon arriving at the property, we were given an "upgraded" room. We were told that the room would be ready sometime between 4:00 and 6:00 p.m. We were not able to check into our room until 10:30 that evening. When we asked to speak to the manager on duty, he was wholly unapologetic and made a smart comment about whether or not we paid for the upgrade. No we didn't PAY for the upgrade, because we are frequent business travelers and loyal Hilton members. No apology, nothing!

The "free" breakfast for Diamond members was a poor selection of cold pastries. Even Hampton Inns have free hot breakfasts. The "upgraded" breakfast was an additional $10 per person.

The jacuzzi "hot" tubs were not HOT at all.

I am officially switching to La Concha, a Marriott Property down the street.

Room Tip: Stay at LaConcha.
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  • Stayed December 2013, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 30, 2013

I have traveled to the island for business no less than 20 times and joke about how long the bridge to the Condado took for reconstruction. My wife has gone with me several times and my 2 daughters have also gone to the Hilton Caribe with us on a past holiday vacation. Our stay over Xmas 2013 was great despite it being packed with young families when we have post college children. Our rally point was always the Oasis Pool Bar. The team at the bar including Hiram Avila, Hector Davila, and Manual Mora did a great job in perpetual motion to keep up with the constant drink requests and to know a lot of the names of the people staying there. It's was fun to watch them work and have fun even when some of the patrons were less than patient. I think the hotel is a great location for local tourism. We walk over to the Condado for gambling at the Condado Plaza, dinner at Ropa Vieja Grill, or shopping further down Ashford by LaConcha. We actually walk to Old San Juan but a short cab ride gets you there easily. At the hotel we always enjoy Lemongrass and Morton's for a dinner to mix in different choices. I have been at the hotel for business when it seemed to be 20% occupied but it was clearly 100% full on this trip and the staff did a good job to keep up. I would ask management to consider a little separation of the kids where appropriate. It's great to have Kidz Club and bouncy castles but then enforce the 18 age rule for the pool bar and hot tub. Overall we had a great experience. I have stayed at 6 hotels on the island and this is my favorite.

Room Tip: The higher rooms are great for views but you also eliminate HVAC noise by getting above 8.
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 30, 2013

Stayed here one night post-cruise. Arrived around 10:00am; had made our reservation with request to pay more for early check-in. Received a room around 11:50am. Had lots of chairs / area for waiting in the open-air lobby - really a lovely place. Our room had a side ocean view and was very large! Weather was not the greatest during our visit so we did not have a chance to use the pools or the swim-up bar that looked great! We ate lunch in the bar downstairs - had chips / queso and chicken tender basket to share - add 2 beers and 1 frozen drink and the bill totaled around $60.00 with tax. Little pricey, but about what we expected for this hotel. We walked to the Subway around the corner for dinner! Don't miss the gardens at this hotel - they have white and black swans, lots of ducks, koi, peacocks and peahens, and a turkey! Taxis were available at a moments notice. Would definitely recommend / stay again! We are diamond members so we received free breakfast coupons for continental breakfast - not a ton of choices, but an adequate breakfast.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 30, 2013

Jumberto and Irving were incredible at the beach. They were friendly and extremely hard working. They not only set up our beach chairs and umbrellas but checked back with us often to make sure we had everything that we needed.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this review, December 31, 2013
Hello there! thank you for visiting us and for your comments. We appreciate your kind words towards our stars. i will make sure they see this.

We hope you had a wonderful time and look forward to welcome you back

Nelson Torres, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, Canada
1 review
4 of 5 stars Reviewed December 30, 2013

Could hear neighbor noises via connecting door. Breakfast felt cheap where Diamond guest need to pay for "upgrade" to real breakfast with eggs. Otherwise hotel is great for vacation - very bright rooms. Getting little bit old/dated though but it's not very obvious, will probably need renovations few years down the road.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this review, December 31, 2013
Thank you for staying with us and for your feedback. We hope you had a good time.
We apologize for any inconvenience you experienced and hope you give us another opportunity to serve you

Nelson Torres, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Virginia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 30, 2013

Our family spent a week there in December 2013. We wanted to get away from cold, grey skies. Once we arrived at the Caribe, looked at the pools and beach, we pretty much planted ourselves there.

The staff was very helpful and attentive. The amenities were many and varied. All three of our rooms had great views. And we liked talking to the parrots that live in the lobby.

The Caribe is located close to Old San Juan, it takes only a few minutes to drive there.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this review, December 31, 2013
Hello there! thank you for choosing us as your preferred Hotel in San Juan. We are delighted to hear that you enjoyed our beach and pool

looking forward to your return from the cold weather!

Nelson Torres, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in San Juan
#5 Spa Hotel in San Juan
#10 Luxury Hotel in San Juan
#11 Romantic Hotel in San Juan
#12 Family Hotel in San Juan
#14 Business Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Caribe Hilton San Juan 4*
Number of rooms: 916
Official Description (provided by the hotel):
The Caribe Hilton hotel, one of the most luxurious hotels in Puerto Rico, is set on an exclusive peninsula, made up of 17 acres of lush tropical gardens. This Puerto Rico Hilton is ideally situated between historic old San Juan and the exciting Condado area, offering a secluded beach, lavish accommodations and amenities tailored to families, couples and business travelers alike. This San Juan hotel is just a 15-minute drive from Luis Munoz Marin Airport and five minutes from San Juan's new Convention Center. ... more   less 
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TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com, Orbitz, Cheap Tickets, TripOnline SA, getaroom.com, Agoda and Hilton Hotels so you can book your Caribe Hilton San Juan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

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