My boyfriend and I stayed at another hotel in San Juan last year. This year we wanted to experience this hotel. He loved animals and from the reviews I knew he would love the animals in the garden and I love resorts, the beach and the sun, so I knew id enjoy that part of it,
Upon arrival @ 3AM we automatically LOVED how the lobby is outside. Its beautiful and different! The people at the front desk were very helpful. We had some trouble finding our room and someone actually walked us to it.
When we got to our room, it was nice. We had a garden view on the first floor. We walked outside to see what it would look like and it was a nice outside area with a table and chairs but if we walked a little further there wasn't much privacy. We would be walking over to the next rooms outside area if we walked that way. We didn't like that too much. Also there was a lot of rust out on the porch. We didn't feel very happy with it so I called the front desk to ask for a new room at the same rate. Right away they moved us up to the same type of room but on the third floor.
We liked our third floor room. The room itself isn't the most modern looking room BUT its nice, comfortable, and clean, which is basically what we need when we stay somewhere. The bathroom I loved There was a hair dryer which worked great and the pressure in the shower was perfect!!! Also very clean!!
Our central air stopped working midway through our trip which was a little annoying but when I called the front desk they sent someone up. The only thing is the maintenance man was a little rude when he did come up. He knocked on our door and I said "coming" and in Spanish he replied "hurry up". He said it in Spanish so I don't know if he thought I understood but I felt it was very rude. Then I was telling him "I think we turned it off and it just needs to be turned on". He definitely ignored me and continued to do other things. He was able to fix it but I didn't like how he acted when servicing us. At least he got the job done and they helped us right away with our issue.
The garden was BEAUTIFUL!!! So relaxing!!! The animals are beautiful and walk around freely which is wonderful to see! We went out there many times! My boyfriend and I were extremely happy with a garden view room! I wouldn't have thought it would be so beautiful!
The pool area is great! I just loved it! I felt so taken care of with the workers walking around taking orders as I laid in the sun. Caribe Hiltons pina coladas and mojitos are delicious and one of a kind! Extraordinary!!!
The beach area is wonderful!!! There was a choice between chairs with umbrellas and with out umbrellas. Absolutely perfect for me who loves to tan and my boyfriend who doesn't like too much sun!
The gym was very nice!!! I loved having a beautiful view of palm trees and water while working out!!! Great selection of machines and weights! Perfect!
The lobby bar Oasis... I LOVED! The bartenders were so nice and helpful and made excellent drinks! We stopped here many times throughout or trip! It was perfect for morning, afternoon, and night if we didn't want to step off the resort.
This hotel is like its own little town. Although we did take a few trips off of the resort (Old San Juan and Ashford St which are 5 min away in either direction in a cab) we felt that our trip would have been just as great if we stayed on the resort the entire time!!!
The restaurants are great!!! We LOVED pina colada club! And the breakfast buffet at IL Giardino La Trattoria was so tastey! And definitely fairly priced.
After reading the reviews on trip advisor I was a little afraid of the "resort fee". They told me it would be 12% of what we paid and we had a package so I wasn't sure of the exact hotel cost. I thought it would be a couple hundred, but it was not bad and including my few drinks I got throughout my trip it was a little over 100. Not bad at all. I don't know why it was on my mind throughout my trip. Next time it wont be.
I like where the hotel is located. There is a subway and little grocery store on the corner so even if you don't want to eat at the hotel restaurants you can get some stuff and keep it in your fridge.
The shops in the hotel are nice although a little pricey! I did buy a few things in one of them though. They are nice to go in and look around. The store workers were very polite.
All in all, we had a great time, and I definitely would mind visiting this hotel again!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 15, 2013
Hello there! thank you for visiting us and for taking the time to share your experience with us.
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We would like to apologize for the situation with your room placement upon arrival and for the situation with your A/C. I will share your comments with our Management to take corrective action.
Again, thank you and we look forward to your return!
at your service
Nelson Torres, Hotel Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.