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Caribe Hilton San Juan: Traveler Reviews

4.0 of 5
Los Rosales Street | San Geronimo Grounds, San Juan 00901, Puerto Rico
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Caribe Hilton San Juan
Ranked #13 of 44 hotels in San Juan
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2,441 reviews from our community

Traveler rating
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    413
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    152
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Families
533
 
Couples
822
 
Solo
91
 
Business
369
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Saskatoon, SK
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
33 helpful votes 33 helpful votes
“One night in San Juan”
4 of 5 stars Reviewed January 27, 2013

My husband and I spent one night here in January before our Caribbean Cruise. Check in was very efficient after a wait of 5 or so minutes. We booked through Hotwire and so were given a Garden View room. This hotel is well located on a beach with a beautiful pool and bar/lounge area.

Our room was clean and quiet.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Gemgirlbarbara about Caribe Hilton San Juan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this review
January 28, 2013
Hello there! thank you for your comments. We hope you had a wonderful Cruise.

Looking forward to welcome you again.

at your service

Nelson Torres, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
27 helpful votes 27 helpful votes
“Great gem in the heart of San Juan”
4 of 5 stars Reviewed January 27, 2013

The Caribe Hilton offers the best of all worlds in the heart of San Juan-- a small, private beach right on the water and close proximity to Old San Juan. If you are looking for a total beach experience, this may not be the place for you (instead, look at the properties in Isla Verde), but if you are looking for a good mix of sun/sand and city, this is a great option. The rooms are clean and well-maintained, and the service was very good. The property offers alot of outdoor options, from tables on the terrace, a swim-up bar, hammocks in the shade, to a private beach with a protected swimming area.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask SpK-NY about Caribe Hilton San Juan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this review
January 28, 2013
Hello thank you for visiting us and for your kind words. We hope you had a wonderful vacation time.

Looking forward to your next stay!

At your Service

Nelson Torres, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Great Place to Unwind”
4 of 5 stars Reviewed January 26, 2013

I truely enjoyed my stay at the hotel during the Sebastain festival. I arrived at 1pm and it did take 3 hours for a room to become available but that did not matter because I enjoyed the hote'ls outdoor ameninties. Sleeping on a hammock while watching the waves crash against the shore let me know that I was on vacation. I did not get a deal on this hotel, it was one of the only hotels with availability during the 2nd week in January - busy because of the Sebastian Festival in Old San Juan, but it was a good value. Hotel is in close proximity to the airport and old san juan and the private beach and outdoor area is one of the best I have seen in San Juan. You must try their frozen Mango Mojito. Room service is available and the food is average. The room was spacious but the walls were thin, we could here the neighbors conversate as if there was a window connecting the two rooms.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask Shawn L about Caribe Hilton San Juan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this review
January 28, 2013
Thank you for visiting us! We appreciate your comments and feedback.

Sorry for the noise from the neighbors, will take your comments into consideration.

Hope you enjoyed your stay, our mojitos and the hammocks! We are waiting for your next visit.

at your service

Nelson Torres, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Great location - on the beach”
4 of 5 stars Reviewed January 25, 2013

Good value staying there - has it's own beach. The restaurants could be better - but we had coffee each morning at the Starbucks on site. Staff was very helpful. The entrance to the hotel could be improved - the lobby was nice gave it a tropical feel. The conciegre was very helpful in suggesting restaurants.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 6 more reviews by scubaA1 for San Juan
Ask scubaA1 about Caribe Hilton San Juan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this review
January 28, 2013
Hello, thank you for staying with us and for taking the time to share your comments.

We appreciate your feedback and hope you give us another opportunity to serve you

We are at your service

Nelson Torres, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
“Wonderful Stay on the Beach!”
5 of 5 stars Reviewed January 24, 2013

They have a magnificent location, close to the airport as well as the cruise pier. It is right on the beach as well in a beautiful spot. We love the service they provide as well. It can get a bit crowded at times, but still worth the stay! They do charge those resort fees, so ask before you go. We were surprised one visit when they just tacked it onto our bill and it hadn't been included in the booking price. The one thing that you can't miss is the American Breakfast! It is amaing...expensive, but worth it for at least one morning. Go closer to the end time and it can count for lunch as well.

Room Tip: Choose an ocean view room if you can afford it. They have categories of rooms. If you can't af...
See more room tips
  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by Krista_B8 for San Juan
Ask Krista_B8 about Caribe Hilton San Juan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this review
January 28, 2013
Hey there! thank you for share your experience with us. It was a pleasure to serve you.

We hope you visit us again soon. already waiting!

At your service

Nelson Torres, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Caribe Hilton San Juan

Also Known As:
Caribe Hilton San Juan Hotel San Juan
Caribe Hilton San Juan Hotel
Hilton Hotel San Juan
Hilton Hotel Caribe
San Juan Caribe Hilton
Caribe Hilton
Hilton San Juan
San Juan Hilton
San Juan Caribe Hilton Hotel
Address: Los Rosales Street | San Geronimo Grounds, San Juan 00901, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar/Lounge Beach Business Center Fitness Center Kids Activities Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotels in San Juan
#5 Romantic Hotels in San Juan
#7 Luxury Hotels in San Juan
#7 Family Hotels in San Juan
#9 Business Hotels in San Juan
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Caribe Hilton hotel, one of the most luxurious hotels in Puerto Rico, is set on an exclusive peninsula, made up of 17 acres of lush tropical gardens. This Puerto Rico Hilton is ideally situated between historic old San Juan and the exciting Condado area, offering a secluded beach, lavish accommodations and amenities tailored to families, couples and business travelers alike. This San Juan hotel is just a 15-minute drive from Luis Munoz Marin Airport and five minutes from San Juan's new Convention Center. ... more   less 
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