This is a good hotel for the money. Great location, near Old San Juan, across the bridge to Cordado area and not far from airport. It has it's private beach and has several pools. I thought service was very good both in the housekeeping dept, security dept.( got locked out of my safe in my room), waiters at the beach & pool and good service in the bar area. Front desk staff was excellent. I had a great view from my room, however, the rooms seem to be old or worn. The baseboards and vents need to be clean. The carpets were stained which is not very appealing. The door jams had been damaged in my room. The bed was marvelous and the decor was somewhat modern. The bathroom was good, clean, tiled and the shower offered lots of room and spray heads. Overall, I would stay there again because of the proximity to everything and the staff was excellent. The retail stores that were there were extremely accommodating. The highlight was having Mortons on property!! Huge plus. Thank you Hilton!!!

I was somewhat concerned about booking this place after reading some of the negative reviews about the rooms and customer service. However, I went ahead and booked anyway and couldn't be happier about my choice. The front desk staff was very friendly and the rook was clean and modern (all new fixtures). I only had one problem on my stay but as soon as I notified the manager it was promptly taken care of and they went way beyond what was necessary to correct the issue. I highly recommend this place, great beach, pool, and location.

I stayed at the Caribe Hilton for one night after a cruise. I used Hilton Honors points plus a $15 upgrade to get an ocean view room. The room was large with a balcony and a great view down the coast toward the fort. The weather was clear and sunny and the view was really fabulous. The lobby is very tropical and completely open with no doors to walk through. The bar is located off the lobby and is also open on one side with a glass wall looking out toward the pool area and palm tree grove. Really a nice spot! Gigantic air conditioning blowers are located in the planters around the edge that keep the bar area air conditioned. Sitting at the tables along that side became uncomfortable because of the cold air blowing right behind you. But, we moved and the other areas were comfortable. They had happy hour from 4-6. We arrived around 5 and the waiter pointed out that all local rum drinks were like $4, so we had pina coladas and they were fabulous. We sat and enjoyed the drinks and the view. Around 6:10 we wanted another drink, but realized it was past 6. But, the waiter said "don't tell anyone" and he got us another round at happy hour prices. We noticed a band stand at one end of the bar and asked if there were entertainment. He said there was a band at 9. So, we decided to have dinner there and see the band. Well, the band was actually a full Latin orchestra, trumpets, saxes, congas, piano and 3 singers. If you want to have a romantic evening, try dancing by candlelight, with palm trees alit outside and a Latin orchestra playing a ballad with a Latin beat as three singers sing soulfully in Spanish you can't understand. I really felt like I should be wearing a white dinner jacket and Bogart was going to come walking in. It's a rare experience nowadays. The bandleader said the orchestra had been performing there for 50 years. It's a rare gem in the world. I highly recommend it! Thank you Hilton for retaining this bit of charm.

I have been a few times on this Hotel while working in San Juan. When possible I take a 1/2 day to enjoy the beach there. It is private, protected against the open ocean and good for snorkeling. You can even do scuba trips if ocean outside is not rough. They provide that on the beach at around US70.

In my view this make this place special compared to El San Juan and Conrad also from Hilton chain.

Rooms in first building are being renovated and have small balcony and ocean view. I was at toom 737 and had a nice view from the small Fort on the brach.

I never had dinner there but San Juan is a place to dinne out.. Had eat small appetizer and was good.

I will return!