We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Really great hotel” 5 of 5 stars
Review of Caribe Hilton San Juan

Save Saved
You added Caribe Hilton San Juan to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Caribe Hilton San Juan
4.0 of 5 Hotel   |   1 San Geronimo Street, San Juan 00901, Puerto Rico   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Rates From $99
Ranked #16 of 47 hotels in San Juan
Columbus, Georgia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Really great hotel”
5 of 5 stars Reviewed September 9, 2012 via mobile

I travel a lot. I was concerned about the hotel after reviewing the other reviews. I was really happy and surprised at the hotel. I am Hilton Honors gold and was upgraded to a beautiful corner garden suite (which has a slight ocean view). It was spacious and comfortable. The resort was very pretty and the staff was friendly. The drinks at the outside beach bar are really expensive. The food was good and we loved our stay. We will be back!!!!!! Thanks Nelson for making sure the trip was awesome...

Stayed September 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this review, September 10, 2012
Thank you for your feedback! We are very happy to hear that you had a great time during your stay with us! It is our goal that each and everyone of our guests leaves 100% happy and satisfied.

We hope to see you again soon

At your service
Nelson Torres, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,575 people have reviewed this hotel

Traveler rating
    1,011
    1,365
    634
    360
    205
See reviews for
825
1178
112
573
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (785)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Fort Lee, New Jersey
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 9, 2012

We just stayed at the Caribe Hilton for 6 nights from 08/28 to 09/03 with our 9 years old daughter. It was our fifth trip to Puerto Rico and third time staying at the Caribe Hilton in 10 years. Needless to say, the hotel, while still a 3 star hotel with fantastic beaches and some of the best snorkeling in the Caribbean, is starting to dramatically fail in terms of what you would normally expect from a "4 star" Hilton hotel.

The ride from airport to the hotel is about 20 minutes and $24. We arrived before check in time but George, a very nice guy at the front desk didn't keep us waiting. We got a room in the tower building on the 8th floor. Everything in the room was so worn out and cramped. You couldn't even open the safe without the door banging into the bed. You would think that Paris Hilton spent all the money on a shopping spree for the renovations that this hotel so desperately needs. The view that we had was not an ocean view and after looking at it, we started to get very depressed. We went back to front desk and an angel Angel helped us to upgrade for an additional $20 a day to a much better room in the Hilton "Villas" The Caribe Hilton has a main building, the Tower and the Villas which is actually a multiple storied building with better rooms and is only 5 years old unlike the other older buildings. This room was a much needed improvement with a vastly superior view of the Condado Lagoon.

Accommodations:

Positive

The room was big enough, has a balcony with a view of the Condado Lagoon and the bridge. The beds are very comfortable, LG flat screen TV, safe, Internet access for $8 per 24 hours, a/c worked perfectly and the bathroom is a good size too. There was a mini kitchen counter with spacious cabinets, a decent size refrigerator and huge microwave. There is also a connecting door to the next door room which is convenient for large families.

Negative

No bathrobes, Q-tips, cotton balls, shoe polish, sewing kit or tea bags in the room. There is a coffee maker in the room but you can only brew coffee from custom made small bags which are provided

Also, the Hilton is cheap with toiletries. They leave you only one bar of soap for the whole family and if you don't run after the maid for a new one they keep the same bar for the rest of your stay. There are two pieces of machinery behind the kitchen cabinets which could be a potential danger if you stay with little kids because its not locked. There is an extra locked refrigerator in the closet which consumes a good chunk of space. Minibar? But no price list.

Food

Negative

All the restaurants are so overpriced that even we new Yorkers can get offended. The same with room service. The breakfast buffet is a total disaster and the menu has only cereal, oatmeal, bagels, scrambled eggs (add $5 if you want eggs cooked a different style), muffins and danishes. There are no cold cuts, no cheeses, no smoked salmon, etc. For a whopping $25 for adult and $11 for a child. We ended up with $70 total with tips. Do they add gold powder in the oatmeal? No wonder people go to eat somewhere else.

Positive

God bless Starbucks as there is one conveniently located in the lobby. They have four types of hot sandwiches, baking goods, oatmeal, yogurts and of course coffees. So we paid twice less for our breakfast and felt much more filled and happy. Another breakfast option is the Subway restaurant right on the corner outside of the Hilton. They serve all the breakfast items you would expect. For lunch and dinner a couple of new places next to Subway just opened. One is "Ikura" with Chinese and Sushi. Another one is "Nativa Sauce" with local cuisine. Both places are reasonable in terms of prices and have very fresh and tasty food. the service was kind of slow but this is common for all the Caribbean islands . For more options we recommend Old San Juan or walking over the bridge into Condado. Old San Juan is a small and beautiful town with tons of restaurants so you can walk around and find a place that you feel like having dinner in. It's worth to mention Barrachina Restaurant in Old San Juan to add some spice to your trip. They have a Flamenco show on Fridays and Saturdays. Better make a reservation ahead of time to get a better table. We chose this place over the trendy "Dragonfly" because food and prices are better. The show is free.
The nearest Walgreens (24 hour service) is a 25-30 min walk the opposite way to old San Juan (over the Condado Bridge on Ashford Avenue). There are also a couple small convenience and souvenir stores just outside of the Hilton and a car rental also.

Amenities

Positive

There is a "mini zoo" behind the main building with two small ponds with a lot of fish, peacocks, turkey, swans, ducks, geese, chickens, turtles, lizards and iguanas. A lot of fun for children! There is also a small playground for kids , basketball ring and volleyball court. A major plus for the Hilton is it has one of the only private beaches on this part of island and it has a man made reef which protects the beach from the rough Atlantic waves and "unwanted ocean creatures" The water by the beach line is very shallow and is ideal for little kids. For older children and adults the reef is a PERFECT snorkeling adventure. So many different kinds of fish and marine life. You can also rent snorkeling and SCUBA diving gear on the beach. The beach and pool are right next to each other AND the hotel which is very convenient.

Negative

People are smoking on a beach even if they are hiding and as a result it smells and there are a LOT of cigarette butts in the sand.

We didn't do any field trips except to Old San Juan because we've been to Puerto Rico so many times but if you are in the mood to explore the island then plan a
trip to the Rain Forest; it is interesting and beautiful but the road to get there is kind of bumpy so keep the Dramamine handy!

Most of the guests are families, a lot of them with small children and couples.


Puerto Rico is a beautiful place and the people are very nice. You fall in love with it under the magic spell of the island almost immediately. Hope you enjoy your trip!

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this review, September 10, 2012
Thank you for staying at the Caribe Hilton during your recent visit to Puerto Rico.

We thank you for taking the time to share your feedback and overall experience while staying at our property. I would like to apologize to you for any inconvenience we caused to you during your visit. We take your feedback very serious and will share them with our team members and Management. Feedback like yours help us to evaluate ourselves and see the areas of improvement.

Again, thank you again for staying with us and we look forward to your prompt return.
Nelson Torres, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 8, 2012 via mobile

Overall we had a really nice time at this hotel. The staff was friendly and the room was spacious. We stayed in the main building and had a nice ocean view. The pool was nice.

The food was very expensive. We had lunch one day and spent $95. Luckily there is a Subway across the street so that helped. So if you are on a budget make sure you eat outside of the hotel.

This hotel is not on the main Condado strip (where you have access to restaurants and entertainment). That was a bummer. It also didn't have much for the kids to do. We stayed for 7 days and after the first few days the kids got tired of the pool and beach. They have a small kids park but the kids got bored of it pretty quickly.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this review, September 10, 2012
Thank you for staying with us!

We appreciate you taking the time to share your experience while at our property. Appreciate your feedback on entertainment for kids. Rest assure we will share this with our team.
We hope to see you back in the near future.
Nelson Torres, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, West Virginia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 7, 2012

My husband and I just returned from vacationing in San Juan. Overall, it was a great experience even though we visited during San Juan's tourist off peak. We didn't deal with very many crowded areas but I think the city has died down for the month of September so I think we just missed some great things the city has to offer.

The staff at the hotel was great! Everyone is bilingual, so Spanish & English speakers will feel very welcome here! We had a room in the garden wing which seemed to be newly renovated. The room was very clean, nice, and modern. However, we had some problems with the key card. It always took a few swipes to unlock the door. The first night, we had to ask the staff to remove the hideway bed in the room. It took a while, but they did have it removed that night.

We only ventured into the private beach area & pool, one time. It was very clean & the staff is great with providing clean beach towels to their guests (part of the extra resort fee).

I had an amazing omelette prepared by the breakfast buffet grill cook which was, perhaps, the best omelette I have ever eaten! However, $25 for an omelette, toast, some fruit and a cup of coffee was a bit too much. With two people, that can add up quickly! As for the expensive orange juice - it is stated on the menu that there is an extra charge for freshly squeezed orange juice but the buffet does have free juices as well. The views from the breakfast room are breathtaking though.

The Starbucks is not quite the same as the ones in the states. The coffee isn't quite as hot or good, quite frankly. We tried two different times & received the same mediocre coffee drinks (coffee and lattes).

The Pina Colada club has great food! Highly recommend their fish & chips - enough for two people!

As for convenience to other places? There is a Denny's which is about a 10-15 minute walk across the bridge (expensive for Denny's but cheap compared to most other places we visited). As other reviewers have mentioned, there is a Subway very close to the hotel (less than a 5 minute walk) and a convenience store just around the corner from it (kinda pricey but cheaper than buying $2 sodas/waters from the hotel vending machines or gift shop).

If you want a night in, Mike & Charlie's Pizza & Sub Shop delivers to the Caribe Hilton though it's a short walk across the bridge too (about a mile). Their food is amazing! While their prices may seem steep, a 1/2 sub can easily feed two people ($9 w/fries)! A bit further down from Mike & Charlie's Pizza & Sub, you can visit a Walgreen's (cheaper than the convenience store close to the hotel!)

I would recommend taking taxis to areas rather than taking a bus:
From Old San Juan: $14ish
From Condado: Was told it would be no more than $10 but the cab driver told us $14
From the airport to the hotel: $20ish

We took the bus to Old San Juan and, well, with so little foresight as to where we should go, we should have opted against it & taken a taxi instead.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 7, 2012

We just returned from a great 5 day stay at the Caribe Hilton. I was a little nervous after reading some of the reviews here, but we were pleasantly surprised. The accommodations exceeded our expectations. We had a beautiful ocean view room in the HHonors tower, the grounds of the hotel are gorgeous, and all of the staff are so pleasant. Yes, the restaurants and drinks at the hotel are expensive but the quality is very good (and the prices are what I would expect at a resort). We're not big breakfast people so the Starbucks at the hotel was perfect for a quick bite. They had breakfast sandwiches, bagels, yogurt, and all of the cakes and breads that we have here in the states. The beach and pool are beautiful, and after the Labor Day holiday they were almost empty. It was as if we had the whole place to ourselves. A taxi from the airport is $20, as is a taxi to San Juan. We walked across the bridge to Condado for dinner a couple of nights. Waikiki is great for good seafood (awesome red snapper) and Don Jose has delicious authentic Puerto Rican food. We had a really great vacation and will definitely go back again!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 6, 2012

Had a few issues with my stay, but the staff was incredible. Did everything they could to over come my issues and gave me a late checkout as well. If you travel then you know that nothing is ever perfect - if you bring up your issues they will be dealt with promptly. Will come back for sure.

I got this king size ocean view for $80 on priceline's name your own price - an incredible steal!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waldorf, Maryland
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 5, 2012

This hotel was a quick trip from the airport (15 mins or so). Check-in was extremely slow even though they has all agents working (4-6). The Hilton Honors line moved much quicker. The room was beautiful and clean, the view wasn't so great. Our room overlooked another rooftop, but we didn't mind. We didn't spend much time in the room. The lobby, and bars were great and easily accessible. It was kind of windy but not bad. The drinks were expensive, we found the grocery store and bought our drinks, but don't take them out to the pool deck. There was one female server that caused a scene and had to be checked. She reported us to the police instead of giving us an opportunity to take the drinks inside. She shook her pointed finger at as and everything. LOL. Other than her the service was great and we would go back. We went to Old San Juan and had a ball. Lots of shopping, food and entertainment. We did have some trouble catching the bus there, highly recommend catching a cab to and from. I would definely recommend this hotel. There is a resort fee that is mentioned and added at the end of your stay. Do your research and enjoy your choice.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this review, September 6, 2012
Thank you for your feedback. We apologize for the situation at the pool deck. Certainly we will share your comments to reinforce our standards. We are glad you and your friends had a great time.

We value your comments and feedback as they are our tool to know where we can improve.

We hope to see you girls again some time soon!
Nelson Torres, Hotel Maager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Also consider these accommodations in or near San Juan
Luxury, Quiet...
Show More
0.3 mi away
The Condado Plaza Hilton
The Condado Plaza Hilton
#20 of 47 in San Juan
3.5 of 5 stars 2,527 reviews
Free internet...
Show More
1.6 mi away
Doubletree by Hilton San Juan
Luxury, Romanti...
Show More
4.3 mi away
San Juan Water & Beach Club Hotel
Show Prices
Show Prices
Show Prices
Pool, Free Brea...
Show More
2.0 mi away
La Terraza Hotel
La Terraza Hotel
#1 of 47 in San Juan
5.0 of 5 stars 208 reviews
Quiet, Pool, Lu...
Show More
2.2 mi away
Hotel El Convento
Hotel El Convento
#2 of 47 in San Juan
4.5 of 5 stars 1,651 reviews
Free internet...
Show More
0.7 mi away
Sheraton Puerto Rico Hotel & Casino
Show Prices
Show Prices
Show Prices

Been to Caribe Hilton San Juan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in San Juan
#5 On the Beach Hotel in San Juan
#7 Luxury Hotel in San Juan
#12 Romantic Hotel in San Juan
#12 Business Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Caribe Hilton San Juan 4*
Official Description (provided by the hotel):
The Caribe Hilton hotel, one of the most luxurious hotels in Puerto Rico, is set on an exclusive peninsula, made up of 17 acres of lush tropical gardens. This Puerto Rico Hilton is ideally situated between historic old San Juan and the exciting Condado area, offering a secluded beach, lavish accommodations and amenities tailored to families, couples and business travelers alike. This San Juan hotel is just a 15-minute drive from Luis Munoz Marin Airport and five minutes from San Juan's new Convention Center. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Tingo, Cheap Tickets, Travelocity, Priceline, BookIt.com, getaroom.com, Otel, BookingOdigeoWL, Hotels.com, Agoda, Despegar.com and Venere so you can book your Caribe Hilton San Juan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

Owners: What's your side of the story?

If you own or manage Caribe Hilton San Juan, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.