I only stay at Hilton Hotels and I have to say that I will not be back. I took my entire family to Puerto Rico during the month of August and stayed a whole week at this hotel. I never complain, but there are some major problems, especially with the hotel room. It was not that clean, the sink leaked, A/C was terrible, shower shut down during the last two days and needed to be fixed. It appears to me that they would make the beds, fill your towels and run to the next room. There was a balcony with a small table and two chairs over looking the ocean, beautiful view. But, they dont clean the area of the balcony or wipe down the table. Also, the floors dont appear to be moped and the rug was dirty for a newer room. The security was lacking in the pool and beach area. I even met some people who came into the resort who were not staying at the hotel. There was no one cleaning up the area of the beach and pool area during the day. There were cups, napkins and other garbage all over the place. I saw employees walk right by this stuff, without cleaning it up. I even picked up garbage because it was an eye sore. They give you a card when you check into the hotel which suppose to be presented when making a purchase for alcohol or food. Well guess what, I was asked twice throughout the entire week. On Saturday, they finally had a security guard at the front of the pool checking for this pass and people were turned way. Alcohol and food was expensive, but that is expected. The Hotel has some restuarants, which are descent. My wife had a massage at the spa on hotel grounds and the "massage" was good. However, the spa was run down inside and smelled like mold. Don't waste your money and go somewhere else. There are no restuarants at a short distance from the hotel, but Subway. But there are two liquor stores. The taxi cabs run about $3.00 a person from the hotel to Old San Juan, plus tip if you want. You can find better restaurants here with better prices. We went to the Barrachina (Old San Juan) on Saturday night and they had Flamingo dancers. The food was great and the show was incredible. They only do it on Friday and Saturday nights (free), and you need a reservation. On a good note,the hotel employees were great. This would include the bus boys, parking attendants, wait staff (especially Arlene in pool area), conceirge (especially Maria C.) and hotel check in employees. I read trip advisor before I went and noticed some of the things which were written about the hotel, Yes, they have made some changes, but a long way to go. If your looking for tours we had a blast on the East Wind Catamaran snorkeling trip. Also, if you want to go ziplining/kayaking/canopy bridge; visit Campo Rico Ziplining Adventure. This tour was fantastic and the guides "Ludgardo" and "Luigi" were awesome. They were professional, friendly and a lot of fun. Again, thanks to both of you!
If your a Hilton Hotel Honors member stay in their separate towers. We asked for an upgrade and got...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 13, 2012
Thank you for your feedback on your experience while you visited us recently. Please accept our apologies. We are very sorry that you will not consider to visit us again. Feedback like yours help us to take corrective actions to prevent future guest from experiencing what you did.
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Once again, thank you for your feedback and we hope you give us the opportunity of serve you in the near future.
Nelson Torrres, Hotel Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.