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“Easy, convenient, and good value for a casual trip” 4 of 5 stars
Review of Caribe Hilton San Juan

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Caribe Hilton San Juan
4.0 of 5 Hotel   |   1 San Geronimo Street, San Juan 00901, Puerto Rico   |  
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Ranked #16 of 47 hotels in San Juan
New York City, New York
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Easy, convenient, and good value for a casual trip”
4 of 5 stars Reviewed June 27, 2012

We booked this for on priceline for a VERY good price, and the hotel definitely met our expectations. It has a big open air lobby, clean rooms, a bunch of restaurants, a fun almost club esque pool/beach area (not romantic, more family friendly with radio tunes playing rather than reggae), and some fun day trip options (we did the Bio Bay kayaking and it is AMAZING). I was traveling with my fiance, and I think next time we visit PR we will opt to stay somewhere a little more romantic with more of an island feel. But this was exactly what we were expecting, the staff was helpful for the most part, the rooms in both the tower and the renovated part are TOTALLY fine (was a little nervous reading reviews). A lot more crowded on Friday and Saturday as there were two weddings and some corporate events, which blocked off certain areas of the property, but that seems to be a main function of this hotel. Very close to the airport, Condado you can walk to, and Old San Juan is a ten minute or less cab ride.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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la plata
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 26, 2012

The grounds for this hotel was very nice enjoyed the pools. Bedding was comfortable but the room needs some maintenance. The Hilton restaurant breakfast was good but a little pricey, Internet free in lobby only. Very friendly staff.... Resort fee very pricey....

  • Stayed June 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Caribe Hilton San Juan, responded to this review, June 27, 2012
Thank you very much for your feedback! We really appreciate your comments and rest assure that we will share with our Management.

We hope to see you again in the near future!

Nelson Torres, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Top Contributor
116 reviews 116 reviews
66 hotel reviews
Reviews in 68 cities Reviews in 68 cities
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed June 24, 2012

The grounds are spectacular as was the view from the lobby and my balcony. The price seemed reasonable and the Morton's Steakhouse next door was excellent. The private beach was clean and at least in the morning was not very crowded.

The pool has what looks to be a nice swim-up bar, but both close too early. The Starbucks in the lobby needs more help as the lines in the morning are long and slow moving.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Caribe Hilton San Juan, responded to this review, June 26, 2012
Thank you for choosing the Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. We thank you for taking the time to share your experience with us!

thank you for the feedback regarding pool bar and starbucks. We will definitely share them with our Management.

We hope to see you back in the near future.

Nelson Torres, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 24, 2012

Was more than surprised when I took my daughter and her friend there for her 16th birthday. The combination or private beach, pools, recreation, professional staff, and top restaurants was
terrific. We only left the property once for an eco-tour day and enjoyed the rest onsite. The health club is one of the best, and they have an extensive recreational set of activities for kids. ... for adults, apparently they invented the Pina Colada here in 1954!

Room Tip: They have a lot of great ocean views. Hard to find a bad one.
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  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Caribe Hilton San Juan, responded to this review, June 26, 2012
Thank you for choosing the Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico.

We appreciate you taking the time to share your experience and we are delighted to know your stay was a pleasant one.

Yes indeed, the Piña Colada was invented here by Ramon "Monchito" Marrero in 1954!

We thank you again for staying with us and would be thankful to have the opportunity to serve you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 23, 2012

Our family with young and older children went here for spring break 2012. We had a great vacation. We stayed in the villas and it was very nice. Clean and quiet. We loved the beach and the pool area. All around I would recommend this hotel to anyone!

Room Tip: To stay in the villa was a good walk from the main hotel if you can manage it is no big deal. The v...
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  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Caribe Hilton San Juan, responded to this review, June 26, 2012
Thank you for choosing the Condado Lagoon Villas at Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico.

We trully thank you for taking the time to write this kind review. We are delighted to know your stay was a pleasant one.

We thank you again for staying with us and would be thankful to have the opportunity to serve you again in the near future.

See you in Spring Break 2013!
Nelson Torres, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, TX
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 21, 2012

The hotel has a private beach which is very nice. Hotel is somewhat dated although they are reportedly in the process of remodeling it. The only issue I found is that the restaurants are obscenely expensive for what you get - $30 for a mediocre breakfast buffet???

Room Tip: Make sure you don't have a view to the parking structure! If that is the case you might as well...
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  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Caribe Hilton San Juan, responded to this review, June 26, 2012
Thank you for staying at the Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico.

We thank you for your feedback on the restaurants prices. We take your feedback very serious and will share them with our Management.

We thank you again for staying with us and we look forward to your prompt return.

Nelson Torres, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia, United States
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 21, 2012

I am already planning my next visit! We only stayed three nights but next time I would like to stay longer. The hotel grounds were beautiful. The beach was very relaxing and not crowded. The pools and hot tub were awesome. My room was very nice,not an ocean view but the garden view was nice and the shower I wish I could have brought home with me. The staff was friendly and very helpful. I would recommend eating at places other than the hotel as it was pretty expensive. There is a Subway on the corner but stay away from the Chinese restaurant...heard the food was not good. Found a really good restaurant in the city and the food was excellent. We did not catch any cabs, we caught the city bus which was .50 per trip. If you are going to the Bacardi tour, take the bus, 50 cents and the ferry 50 cents. The "minibus" which is a van will take you to the distillery for 3.00. Altogether, 4.00 per way and the tour is free. There is also a CVS in the city which sells everything from souvenirs to alcohol. I recommend to go their and get snacks and sodas for the mini fridge. I had a great time and am looking forward to going back.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in San Juan
#5 On the Beach Hotel in San Juan
#7 Luxury Hotel in San Juan
#11 Romantic Hotel in San Juan
#12 Business Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Caribe Hilton San Juan 4*
Official Description (provided by the hotel):
The Caribe Hilton hotel, one of the most luxurious hotels in Puerto Rico, is set on an exclusive peninsula, made up of 17 acres of lush tropical gardens. This Puerto Rico Hilton is ideally situated between historic old San Juan and the exciting Condado area, offering a secluded beach, lavish accommodations and amenities tailored to families, couples and business travelers alike. This San Juan hotel is just a 15-minute drive from Luis Munoz Marin Airport and five minutes from San Juan's new Convention Center. ... more   less 
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

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