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“Peaceful and Beautiful” 5 of 5 stars
Review of Caribe Hilton San Juan

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Caribe Hilton San Juan
4.0 of 5 Hotel   |   1 San Geronimo Street, San Juan 00901, Puerto Rico   |  
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Ranked #15 of 46 Hotels in San Juan
Atlanta, Georgia
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Peaceful and Beautiful”
5 of 5 stars Reviewed June 13, 2012

We just returned from the Caribe Hilton and it was so beautiful and peaceful. Every day the sun was out and even though many people stayed at this hotel you couldn't tell by staying on the beach. Each day, I was able to find a peaceful spot. Since the hotel is on the beach, every location on the beach was awesome. The food was good at the grill and a Starbucks located downstairs became my closest friend for my breakfast sandwiches on the beach. The rooms were spacious, clean and nice. I especially loved the balcony where you can sit outside and observe the ocean from your hotel froom. It's truly a relaxing experience and I would return in a heartbeat. Old San Juan and Ashford Street is a short cab ride.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, June 19, 2012
Great! We love to have you back with us! Thank you for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,743 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (848)
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English first
New York, New York, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed June 13, 2012

Overall I do have to say the hotel is beautiful, even the bathrooms on the main floor were very well kept. Our rooms were cleaned timely everyday, and my friends and I had a pleasurable experience until the day before we checked out.

We had visited the Bacardi Factory and loaded up on T- Shirts and Bottles of Bacardi. The day before we checked out our souvenir bag was missing. We contacted security and management to see if there was anything that they can do, and of course nothing was done. I came back home with no souvenirs! I will definitely visit PR again but will try a better hotel next time.

  • Stayed May 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this review, June 14, 2012
Hello Marissa,
Thank you for your feedback with regards of your experience while you visited us recently. Please accept our apologies. We invite you to kindly contact us with further details so we can investigate this. I am sharing your comments with our Director of Security and rest assures we are taking corrective actions to prevent future guest from experiencing what you did.

Once again, thank you for your feedback and we hope you give us the opportunity of serve you in the near future. You may contact us at 787-721-0303 ext 6016

kind Regards
Nelson Torres, Hotel Manager
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Tampa, Florida
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 12, 2012

I would go as far as saying this is the best hotel in San Juan. It's modern, chic, clean, and beautiful. The parrots in the lobby are fun too! The hotel offers great shopping and dining-I got this gorgeous bracelet there! It perfectly caters to kids and adults alike. And the grounds are absolutely gorgeous! The pools and beaches are so pretty. Also, almost all the rooms have beautiful views of either the pools or the beach. The service is great, and the rooms are clean, pretty, comfortable, and cozy. I would strongly recommend this to any person traveling for any occasion-honeymoon,business,family, anything! It really is the perfect all ages hotel. You will feel like you're in a chic tropical paradise. Also, don't forget to have a pina colada!

Room Tip: The higher floors offer the better views of the resort's beach and the city.
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  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, June 19, 2012
Glad to hear that you had a blast during your stay! This is what is all about making our guest feel great and have lots of fun! Thank you for the feedback!
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Longboat Key, Florida
Top Contributor
69 reviews 69 reviews
11 hotel reviews
Reviews in 30 cities Reviews in 30 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 12, 2012

This was our fourth stay in this beautiful resort. As always, service was outstanding, food good and probably the biggest bang for the buck in Puerto Rico.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, June 19, 2012
Great!! Thank you for the support!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed June 9, 2012

After staying at this hotel for 7 days, I found it to be a nice get-away from the busy life back on the main land. However, when I wanted to take in a little sight seeing on foot, it became more of a problem.

I will provide some good and bad below, but here is the bottom line. If you want to relax and enjoy the private, well-equipped pools and beaches on the site, this is the place for you. If you want to get a flair for the the rest of the island and eat at places not on the grounds, which were a bit pricey, then stay in the coronado area.

GOOD: The grounds are nice and there is a laundry. The staff is ok, but seems a bit over worked. The pool and beaches are well stocked with every kind of water toy needed. Of Course you can swim-up to the bar. Nice.

Also the rooms are ok. There is only one large cover on the bed. If you are accustom to sleeping under a sheet, you need to request this. The pillows are feather. Every room has a view of the beach. Nice :-)

BAD: I guess my biggest compliant was the location. Again, its far from anything on foot. There is a Subway on the corner, but it made me sick my 1st night, so I would AVOID this place. After getting over my sickness, I was forced to eat on-sight for many of the days. The food will cost you. Example, Morton's salads were $20. Sandwich and fries were $17, Breakfast buffet for one is $20.

When I did get off the reserve, the food is much cheaper and much much better. Next time I will try another place.

Happy Travels!

  • Stayed April 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this review, June 11, 2012
Thank you for staying at the Caribe Hilton during your visit to beautiful Puerto Rico.

We appreciate you taking the time to share your experience while at our property. I would like to express our sincere apologies for the inconvenience you encountered while in our property.

We take appreciate your loyalty to the Hilton Brand and would appreciate the opportunity to serve you again in the near future.

We thank you again for staying with us and we look forward to your prompt return.

Nelson Torres, Manager
Caribe Hilton
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Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 9, 2012

Went with two children who had a great time in the pool with fun slide. The hotel is clean, modern, accomadtions are comfortable, clean, and gorgeous balcony view overlooking the ocean. staff are very helpful. The beach area is tiny, crowded, dirty sand, and NOT the place to go for swimming in the sea. The restaurants were ridiculously overpriced. We found the location convenient with $8 taxi ride to Old San Juan, and 20 minute walk to restaurants.

Room Tip: ocean view with balcony
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  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, June 12, 2012
Thank you for sharing your experience with us. It’s great to hear that you had fun with your family, we are deeply sorry for the lack of cleanliness of the beach area.Thank you again for your feedback! Hope to see you soon!
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Alexandria, Virginia
Contributor
16 reviews 16 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 8, 2012

We booked this hotel as part of a package deal on Expedia at a great rate. ($530/per person for round trip airfare form Dulles International plus 4 nights in the hotel.) We stayed in a room overlooking the garden which was beautiful and sat outside for a bit every morning looking at the swans, turkeys, and peacocks. The pool layout was fantastic and had multiple levels, and a kid section. Hammocks on the beach under the palm trees were a nice touch. The drinks at the bar were very pricey ($12 for a regular sized pina colada or margarita), but you're really paying for the experience. This hotel is a solid 30 minute walk from Old San Juan or the Condado shopping district. There really aren't any restuarants or good shopping covenient to the hotel location. The taxi to Old San Juan or Condado is about $12.

Room Tip: Rooms overlooking garden have a great view.
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  • Stayed June 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this review, June 11, 2012
Thank you for choosing the Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico.

We appreciate you taking the time to share your experience while at our property. We truly regret that you left us with tht feeling in regards to restaurants and shopping places near by. We hope to see you back in the near future.
Nelson Torres, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in San Juan
#5 On the Beach Hotel in San Juan
#8 Luxury Hotel in San Juan
#11 Romantic Hotel in San Juan
#12 Business Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Caribe Hilton San Juan 4*
Official Description (provided by the hotel):
The Caribe Hilton hotel, one of the most luxurious hotels in Puerto Rico, is set on an exclusive peninsula, made up of 17 acres of lush tropical gardens. This Puerto Rico Hilton is ideally situated between historic old San Juan and the exciting Condado area, offering a secluded beach, lavish accommodations and amenities tailored to families, couples and business travelers alike. This San Juan hotel is just a 15-minute drive from Luis Munoz Marin Airport and five minutes from San Juan's new Convention Center. ... more   less 
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

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