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“Caribe Hilton great job!” 5 of 5 stars
Review of Caribe Hilton San Juan

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Caribe Hilton San Juan
4.0 of 5 Hotel   |   1 San Geronimo Street, San Juan 00901, Puerto Rico   |  
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Special Rate
$99 Fall Rates
Ranked #18 of 46 Hotels in San Juan
New York
1 review
1 helpful vote 1 helpful vote
“Caribe Hilton great job!”
5 of 5 stars Reviewed March 16, 2012

Just wanted to thank Julio at the front desk for getting us the best room and caring for us throughout our stay! Also, can't say enough about Maria who manages the Pool Towel stand, who not only made sure we had enough towels, but acted as a poolside concierge and advised us on the local culture, great restaurant recommendations and provided a friendly smile (every day!).

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, April 5, 2012
Great!! We love to hear this!! This is our goal making every guest feel like home. We will let Julio and Maris know what good service they are providing! Kudos to them! Thank you for your review!
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3,913 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (892)
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charlotte, nc
Top Contributor
178 reviews 178 reviews
42 hotel reviews
Reviews in 69 cities Reviews in 69 cities
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed March 15, 2012

Beautiful grounds and an ideal location. Private beach for hotel guests was a plus! We actually stayed in Lagoona Villas (got it at a great price on e-Standby Upgrade as Hilton Honor members).

Even though there was some street construction near Fort Geronimo during our visit (right in front of our room), management reduced our rate due to the inconvenience, even though that was a government construction project, not the hotel.

Hotel had the most amazing views of the ocean! Every time I "check out" mentally, I "check in" to the Caribe!

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, April 5, 2012
Glad to hear that you had a blast during your stay! This is what is all about making our guest feel great and have lots of fun! Thank you for the feedback!
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New York City, New York
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 14, 2012

This was my first time staying at the Caribe Hilton and I was so pleased. Their location is great because it is walking distance to Condado that has a lot of restaurants and the beach and is a $15 cab ride away from old San Juan. The outdoor amenities are amazing, both the pool and private beach have plenty of space and you can always find a spot. The staff was very friendly and helpful. Although not overly impressed with the room, it was clean and the outdoor space more then makes up for it. I would definitely stay there again.

Room Tip: I would ask for an ocean view in the tower.
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  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, April 5, 2012
Thank you for sharing your experience with us. Thank you again for your feedback, we really appreciated! Hope to see you soon!
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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 13, 2012 via mobile

Please say hello to Raul who is a super server and who makes you feel right at home while delivering superior food and service!! He's the reason we dined there twice in a row including our last night here. :)

  • Stayed March 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, April 5, 2012
Great!! We love to hear this!! This is our goal making every guest feel like home. We'll let the I’l Giardino Management know what good service Raul is providing! Thank you for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quebec City, Canada
Senior Contributor
46 reviews 46 reviews
37 hotel reviews
Reviews in 40 cities Reviews in 40 cities
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed March 13, 2012

I was there for one night only after a superb one week cruise in the Caribbean with my family (2 adults + 2 teenagers).
I really enjoyed my stayed there: it was the perfect place for our last night of vacation!
-Checking: we were at the hotel at 11AM and we had been able to get our room as soon as we arrive: unusual and lovely! It was also fast and efficient.
-Room: I was in the tower, the “economy section” of the hotel. Big room, balcony (but not the best view!), mini-fridge, large bathroom with an amazing shower (well appreciated after the tiny shower of cruise boat room!), 2 large and really comfortable beds. In regard of the price paid, it was perfect.
-Fun: many pools, tiny beach with a lot of activity. As we wanted a lazy day before coming back home the next day, it was also what we needed.
-Internet: free in the lobby. Only wired (with fees) in the tower rooms. Typical for 4* hotel…
-Business center: no services on week-end. I couldn’t print there my boarding pass for the next day. On weekdays they charges you $0.50/printing pages. Expensive…
-Location: except a small convenience store (perfect to buy coke for teenagers and beers for me!) and a Subway (it was our lunch), nothing else is really at walking distance of the hotel. As taxi are expensive in San Juan, you must consider it if you plan to stay for few nights there.
-Restaurants: 4 or 5 restaurants from burgers place to top notch meals. I personally enjoyed their room services for the dinner.

I will definitely enjoyed going back at this hotel, if the price matches my budget as it happens this time.

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, April 5, 2012
Great! As you mentioned our Business center is close on the weekends but we have a self service kiosk on the Front Desk where you can print your boarding passes for free, also on the weekdays the boarding pass printing is complimentary on the Business Center. We love to have you back with us! Thank you for your review!
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Solon, Ohio, United States
Top Contributor
54 reviews 54 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed March 13, 2012

We stayed at the Caribe Hilton for one night pre-cruise. Two adults, using Hilton Honors points to pay for our stay. It was a quick ride from the airport and we were checked in quickly and given two vouchers for continental breakfast the following morning. The room was lovely, updated and clean with a tiny balcony and a view of the ocean. We went down for lunch in the lobby: a quesadilla, shrimp skewer appetizer and two glasses of iced tea were $38. Ouch. It was windy by the pool, but otherwise pleasant with both shade and sunny places to lounge. My pre-dinner bacardi mojito was delicious. We had dinner at the onsite Italian restaurant. It was okay. Service was good. We had breakfast there too and chose not to upgrade to the full buffet (theres plenty of buffets on cruise lines; we were fine with the continental breakfast). I went to mass right in the hotel, very convenient and appreciated. Then packed up and set off to the cruise port...also very convenient.

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, April 5, 2012
Glad to hear that you had a blast during your stay! This is what is all about making our guest feel great and have lots of fun! Thank you for the feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 12, 2012

Beautiful public areas, lobby, pool, beach area but the rooms are needing to be refreshed. The rooms aren't bad, but they are more of a motel quality than a luxury resort.

The restaurants are expensive and offer nothing in regional fare. Making our way into Old San Juan for meals was a quick cab ride, but with seven people in our party it was a $40 round trip outing. Plus, trying to get the kids off the beach in order to drive to a restaurant was more than difficult.

I would stay here again because the grounds and beach was beautiful. But, I would budget much more money for meals and request a newer room if they exist.

Room Tip: They all have balconies, but the property has a lot of low out buildings. If you aren't up high...
See more room tips
  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, April 5, 2012
Thanks for the review! We are right now on a renovation process; we just finished half of the Main Building! We are working very hard to keep up our property. Thank you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in San Juan
#6 On the Beach Hotel in San Juan
#10 Luxury Hotel in San Juan
#11 Business Hotel in San Juan
#12 Romantic Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Caribe Hilton San Juan 4*
Number of rooms: 916
Official Description (provided by the hotel):
The Caribe Hilton hotel, one of the most luxurious hotels in Puerto Rico, is set on an exclusive peninsula, made up of 17 acres of lush tropical gardens. This Puerto Rico Hilton is ideally situated between historic old San Juan and the exciting Condado area, offering a secluded beach, lavish accommodations and amenities tailored to families, couples and business travelers alike. This San Juan hotel is just a 15-minute drive from Luis Munoz Marin Airport and five minutes from San Juan's new Convention Center. ... more   less 
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

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