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“Caribe Hilton” 5 of 5 stars
Review of Caribe Hilton San Juan

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Caribe Hilton San Juan
4.0 of 5 Hotel   |   1 San Geronimo Street, San Juan 00901, Puerto Rico   |  
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Ranked #15 of 47 Hotels in San Juan
Staunton, Virginia
Top Contributor
51 reviews 51 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“Caribe Hilton”
5 of 5 stars Reviewed March 11, 2012

We had a fantastic stay at Caribe. The beach and pool area were fabulous. It was beautiful. Bar and grill was fantastic.

Room Tip: We were in teh Villas with a full kitchen. It was great
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, April 5, 2012
Great to hear! Thanks your sharing this with us! See you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,728 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (842)
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Western Massachusetts
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 10, 2012

My friends and I were taking a cruise out of San Juan and decided to spend the night in Puerto Rico a day before our ship's actual departure. Glad we did. I really loved this hotel on so many levels and I regret that I didn't have more time to stay here and utilize all of it's nice little extras and explore nearby Old San Juan. That aside, I enjoyed my stay.

The hotel is expansive, housing a ton of rooms in multiple buildings and this would probably be my one minor complaint. This place is a maze and. while there are signs throughout, they're not that easy to follow, especially if you've just arrived in town after a long flight and are a bit tired. If you do book a room, DO make sure that the front desk tells you which building you are in (villa 1, villa 2, etc.) and DO request of map if available because I'm a fairly decent navigator but I had to stop to ask a couple of the super nice staff to point us in the right direction.

The rooms are nice and while not everyone gets a spectacular ocean view, you're not exactly overlooking the city dump either so you won't be stuck with a really bad view no matter where you are. Our room came with a mini fridge, a microwave, sink, and plates. For some reason, there was no dish detergent to wash the dishes we used so I felt like a bit of a rat leaving a couple of dirty plates for the maid (I could almost hear my mother now). Another nice touch is the Peter Thomas Roth shampoo, conditioner and lotion in the bathroom. Good stuff.

The Caribe has several restaurants on the premises to suit different tastes and needs and there is a pricey but tasty breakfast buffet offered each morning (you can order a la carte too but it runs up to be nearly the same price, FYI). For coffee-a-holics like me, there is a Starbucks on site and few gift shops as well. If you chose to stray off of the hotel grounds, you are still in the city and can probably get a cab or even walk to nearby restaurants. That's the beauty of this place's location.

Finally, the grounds. As I alluded to earlier, this place is pretty large. It has a couple of interconnecting pools, an outdoor bar (and plenty of places to get sloshed indoors as well), it's own private beach (that's mellow enough for the kids to splash about in; no massive waves, anyway) and a ton of places to lounge about in the sun. Though there are chairs and chaise lounges all over the place, one of the cool things that they had were these giant foam beds to sunbathe on up near the footpath that parallels the ocean. They were usually occupied by the early birds but that doesn't mean you should'nt try to nab one of these comfortable places to snooze/read/people-watch. As for the footpath, it's a nice place to stroll by the water and check out the modern city skyline as it contrasts with some of the amazing, much older ruins of the ancient forts that share space in close quarters. You are relatively near Old San Juan and you can either walk there (it's about a mile, plus or minus) or, again, hail a cab.

I really liked this place and I can't say enough about the extremely friendly staff that works there; they made us feel very welcome. I would absolutely return to the Caribe Hilton to stay for future trips.

  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, April 5, 2012
Thank you for sharing your experience with us. It’s great to hear that in only one day you felt this way about us! We are very proud that you feel this way about our property! Thank you again for your feedback! Hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester-by-the-Sea, Massachusetts
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 9, 2012

My wife and 3 adult children stayed at the Caribe Hilton for a week this Feb-Mar. Wonderful hotel services. Pleasant staff always made us feel welcome. They treated us like family. The Concierge staff made perfect suggestions for activities and especially Old San Juan restaurants. (We give Marmalade 5 stars too). We utilized the gym, tennis courts, most restaurants, the main bar, the swim up pool bar, wait service at the pools/beach, and the spa. Wonderful time. If you stay in San Juan stay at the Caribe Hilton.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, April 5, 2012
Great!! This is what we love to hear!! This is our goal making every guest feel like home. Thank you for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sammamish, Washington
Top Contributor
105 reviews 105 reviews
37 hotel reviews
Reviews in 45 cities Reviews in 45 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed March 9, 2012

I went in a business trip to Puerto Rico and this Hilton was very convenient located. The property encloses a beatiful beach but the service is not at the same level of other Hilton properties. It has a very good bar with live music at night. There are three palces for breakfast, including a Starbucks, all very expensive for what they offer. Rooms are a bit outdate and renovation in the property is long overdue.

  • Stayed February 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, April 5, 2012
Thanks for the review! We are right now on a renovation process; we just finished half of the Main Building! Thank you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Creston, Canada
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed March 9, 2012

Its a very large hotel complex and the music in the lobby in the evening is way to loud. almost to the point of painful. I will not return to the Caribe Hilton. Beach is OK but very busy. Much better options in this great place

  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, April 5, 2012
Thank you for sharing your experience with us, we really appreciate the feedback. We are deeply sorry that you left our property feeling this way, this is unacceptable. We work very hard accommodating all types of guest; we are very disappointed that you didn’t felt comfortable. Thank you again for your feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 8, 2012

There are so many hotel options today so I'd only stay here for a weekend since you won't have to run into any of the following problems for a short stay. I like the place, great location/right in the middle if you want to go to Old San Juan or to Condado night life. It's okay to stay in but NOT one of the most updated hotels. It has some GEMS of employees, but they are few and far apart. I've had the service staff leave my room OPEN at least 3 times. They have not supplied the room properly [even with tissue paper], they haven't taken the garbage out, the staff is overheard complaining about daily work while in your room, and the manager of the Villas tried to state some of the services provided by the HILTON are not complimentary here and was down right insulting. No customer service at this hotel and no one takes responsability. This is a hotel that only cares on quantity and not quality. They care about the turn over guest more than establishing good long term customer service. Good luck!

Room Tip: Choose a different hotel!
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  • Stayed August 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, April 5, 2012
Thank you for sharing your experience with us, we really appreciate the feedback. We are deeply sorry that you felt this way, this is unacceptable. We will investigate the situation regarding one of our Managers. Thank you again for your feedback! Hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 8, 2012

Am Hilton Honors Diamond member so I used points for the room. We stayed 3 nights Feb/Mar 2012. Had modern King bed room high in the HH Tower. View of the other building roof but if you looked past that we had a good view of the pools, beach and the rest of the coast line. Lobby, Spa, Restaurants are all very up to date and have a great feel. Spa was nice but you have to walk a couple of hundred yards to the front doors. Lots of room in lobby reception area to sit and relax. Pools were fantastic. There are hundreds of lounge chairs, hammocks and dozens of places to enjoy the breeze without being right on top of the next guy. The pool bar/restaurant is great. Poolside and swim up service were very good. It would be very easy to not leave the hotel compound. Having said that: get out of the compound and go to the Forts and the old town San Juan area. Bring your own sunscreen, it is VERY expensive (over double of the CVS in old town) at the hotel shop. Eat in the local restaurants, and enjoy the feel of the culture. The cab ride to/from the hotel-airport should be around $15 cash for two people and a couple of bags. The meters were mysteriously "broken" in EVERY cab we took so it appears the pre-trip negotiation is in order every time. We got screwed for an extra $13 on the initial ride to the hotel. The old town horse drawn carriage ride is "ok" but if you're tall you will never see anything unless you sit on the floor. If you weigh less than 230 you can take a Segway tour departing Pier 2 that takes you all over old town. Recommend this. Also recommend taking cab ($10) from hotel to old town (pier 2) and then utilizing the free trolley to move around. They run on a loose schedule but have roughly 30 stops and will cover all the area a casual tourist would want to see. Do yourself a favor and look up the schedule for arrival of the cruise ships at the pier. Old Town gets VERY congested when 3000 people disembark and fan out. Hit as much as you can early in the day, wear comfortable shoes to hike around and then enjoy people watching in the late afternoon. Get to old town restaurants late afternoon/early evening, or make a reservation. Cafe Puerto Rico in old town is excellent but busy after 6:00 P.M. Sit outside if you can. All-in-all we would do this again. Overall San Juan is moderately expensive in tourist areas but weather is great, people are nice, there is stuff to see for a couple of days easily.

Room Tip: HH Tower has great view of roof top of other buildings!
See more room tips
  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this review, April 5, 2012
Thank you for sharing your experience with us. It’s great to hear this from one of our most distinguish members! We are very proud that you feel this way about our property! Thank you again for your feedback! Hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in San Juan
#5 On the Beach Hotel in San Juan
#8 Luxury Hotel in San Juan
#11 Romantic Hotel in San Juan
#12 Business Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Caribe Hilton San Juan 4*
Official Description (provided by the hotel):
The Caribe Hilton hotel, one of the most luxurious hotels in Puerto Rico, is set on an exclusive peninsula, made up of 17 acres of lush tropical gardens. This Puerto Rico Hilton is ideally situated between historic old San Juan and the exciting Condado area, offering a secluded beach, lavish accommodations and amenities tailored to families, couples and business travelers alike. This San Juan hotel is just a 15-minute drive from Luis Munoz Marin Airport and five minutes from San Juan's new Convention Center. ... more   less 
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

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