My husband and I recently stayed at the Caribe Hilton for five nights. We are frequent Hilton customers so we were looking forward to this highly recommended resort. The resort is beautiful, but a little off the mark in some aspects.
1) Room: we stayed in the Hilton Honors Tower and had an ocean view. The room was smallish but modern and seemed clean. We had a small balcony as well. The bathroom was pretty spacious and nice. There was construction noise from the parking garage each morning but it wasn't overwhelming. It would be much more annoying on a lower floor I imagine. Oh and the pillows are giant. As in, if you sleep on only one pillow you will wake up with a stiff neck. I am normally a 2 pillow girl, but these were kinda ridiculous! My husband had the same issue.
2) Pool area: The pool area is huge. There are plenty of umbrellas and lounges. The lounge chairs are not the most comfortable though. My biggest complaint is that the pool was freezing. We had nice weather, about eighty degrees, but the only people in the pool were little children because it was too cold. More people were swimming in the ocean than in the pool.
3) Service: Now this is where they really need to focus. My husband and I sat down at the pool one afternoon for lunch around 1pm. No one came to take our order until 2pm. The food we got was just ok. My husband had a chicken sandwich and I had the shrimp skewers. The shrimp skewers were over cooked and very dry. They were served with "garlic bread" which was wonder bread with garlic butter on it. We each had 2 drinks and the total before tip was over $100. I understand paying resort prices, but for the quality we really felt like we were getting ripped off. The drinks at the pool are $12 each. If they were fancy tropical cocktails, fine. But they taste like they are mostly sour mix and don't have much alcohol in them. The second day we found out they have shakers available for $22 and you can refill them for sixteen dollars. You get about 4 drinks in each so that is a pretty good deal.
4) Location: I will give them great points for location. The view is beautiful and the resort is close to the airport and Old San Juan for touring.
I am fine paying the resort prices if you feel you are getting a value and are being taken care of while on vacation. I didn't get that vibe here. Not alot of smiles or hellos from the staff, with one exception. Arlene, at the pool was very nice. She waited on us our second day and was the one who told us about the shaker special. She was very helpful and friendly.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 11, 2012
Thank you for sharing your experience with us, we really appreciate the feedback. We are deeply sorry that you left our property feeling this way, this is unacceptable. We work very hard accommodating all types of guest; we are very disappointed that you didn’t felt comfortable. We look forward to welcome you back soon. Thank you again for your feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.